PN00405 REV00 Tag Collection Utility User Manual 7
Warranty & Service
Limited Standard Warranty Terms
RF Code warrants its products to be free from defects in materials and workmanship for a period of 1 year (12
months) for hardware and software from the date of purchase from RF Code. Its obligation under this warranty is
limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to
equipment that has been damaged by accident, negligence, or misapplication or has been altered or modied in any
way. This warranty applies only to the original purchaser (end-user) and is not transferable.
Standard Warranty Limitations
Except as provided herein, the entire liability of RF Code and its suppliers under this limited warranty will be that RF
Code will use reasonable efforts to repair or replace, without charge, all defective Products returned to RF Code by
Customer, all as more particularly described in the End User Warranty. Except for the express warranties STATED
HEREIN, RF Code makes no other representations or warranties and RF Code hereby disclaims, all other warran-
ties, express, implied, statutory, or otherwise, including without limitation, any warranty of merchantability, non-
infringement of third party intellectual property rights, tness for a particular purpose, performance, satisfactory
quality, or arising from a course of dealing, usage or trade practice.
Obtaining Service & Support
For in-warranty service, customers have several options. Customers having difculty with RF Code products should
attempt to solve those problems through RF Code’s Technical Support Problem Escalation Process:
First, contact the RF Code representative or other distributor from whom the RF Code product was purchased for
information on how to obtain local support.
Second, contact the RF Code Customer Support via e-mail.
Third, contact the RF Code Customer Support via the Support Line.
For product returns, the support engineer will give you a return material authorization (RMA) number. No returns
will be accepted without an RMA number. If the warranty expired, there is a charge for repair or replacement per RF
Code’s out-of-warranty policy. For full details of the RF Code RMA policy, please review the “RF Code Warranty,
RMA, and Extended Warranty Policy” document.
RF Code Customer Support
RF Code Customer Support gives entitled customers and partners the ability to contact RF Code about installation
and usage-related questions as well as make defect inquiries about eligible products that are covered under RF Code
warranty agreements. A team of technical specialists can be contacted electronically or via phone.
The Support Line is available to provide General Support during normal business hours: Monday through Friday,
8:00am to 5:00pm Central time, excluding national holidays.
Support form: http://www.rfcode.com
Voice: 512.439.2244 or toll-free at 866.830.4578
