Samsung OfficeServ 12 Istruzioni operative e di manutenzione

12 General Description Guide

This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright.

No information contained herein may be copied, translated, transcribed or duplicated for any

commercial purposes or disclosed to third parties in any form without the prior written consent of

SAMSUNG Electronics Co., Ltd.

TRADEMARKS

OfficeServ 12 is the trademark of SAMSUNG Electronics Co., Ltd.

Product names mentioned in this document may be trademarks and/or registered trademarks of

their respective companies.

Please read this guide before using the OfficeServ 12, and follow the instructions to use the OfficeServ 12

safely and correctly.

This manual may be changed for the product improvement, standardization and other technical reasons without prior

notice.

For further information on the updated manual or the content contained in the manual, contact your Authorized Samsung

Reseller.

INTRODUCTION

About this manual

OfficeServ 12, Enterprise IP Solutions System, is a digital telephone system designed

for small to medium-sized businesses.

This manual provides an overview of the Samsung OfficeServ 12, Enterprise IP

Solutions System, including system structure and hardware, features and facilities

and specifications.

This guide consists of the following chapters.

9Introduction to System

9Hardware Descriptions

9Specifications

9Business Feature Package

Supporting Documents

Further detail on all of the aspects covered in this manual is included in the system

Installation and Programming guide.

The OfficeServ 12 system provides the following manuals for more information :

9General Description Guide

This manual provides an overview of the Samsung OfficeServ 12, Enterprise IP

Solutions System, including system structure and hardware, features and

facilities and specifications.

9Installation Guide

This manual provides the information about installation of the Samsung

OfficeServ 12, Enterprise IP Solutions System, including information about

connecting the equipment.

9Programming Guide

OfficeServ 12 system provides MMC(Man Machine Communication) program.

Users can configure the system using the MMC program at the digital telephone.

This manual describes how to use the MMC program.

OfficeServ 12 General Description Guide/Ed.01 Introduction

Conventions

The following special paragraphs are used in this document to point out information

that must be read. This information may be set-off from the surrounding text, but is

always preceded by a bold title in capital letters. The three categories of these special

paragraphs are :

CAUTION

Indicate a potentially hazardous situation which if not avoided, may result in minor or

moderate injury. It may also be used to alert against unsafe practices.

NOTE

Indicates additional information as a reference

Console Screen Output

9The lined box with ‘Courier New’ font will be used to distinguish between

the main content and console output screen text.

9‘Bold Courier New’font will indicate the value entered by the operator on

the console screen

Revision History

EDITION DATE OF ISSUE REMARKS

00 7. 2003. First Version

SAFETY CONCERNS

For product safety and correct operation, the following information must be given to

the operator/user and shall be read before the installation and operation.

Symbols

Caution

Indication of a general caution

Restriction

Indication for prohibiting an action for a product

Instruction

Indication for commanding a specifically required action

CAUTION

Barge-In without tone may violate laws concerning the right to privacy.

SAMSUNG Electronics CO. is in no way responsible for the possible misuse of this

feature.

CAUTION

OfficeServ 12 General Description Guide/Ed.01 SAFETY CONCERNS

This page is intentionally left blank.

TABLE OF CONTENTS

INTRODUCTION

About this manual ................................................................................................................ I

Supporting Documents......................................................................................................... I

Conventions........................................................................................................................ II

Console Screen Output....................................................................................................... II

Revision History.................................................................................................................. II

SAFETY CONCERNS

Symbols..............................................................................................................................III

CAUTION ...........................................................................................................................III

CHAPTER 1 Business Feature Package

1 SYSTEM FEATURES ...................................................................................................... 4-2

1.1 SYSTEM FEATURE DESCRIPTIONS..................................................................... 4-5

2 STATION FEATURES.................................................................................................... 4-31

2.1 STATION FEATURE DESCRIPTIONS .................................................................. 4-32

3 DISPLAY FEATURES.................................................................................................... 4-40

3.1 DISPLAY FEATURE DESCRIPTIONS................................................................... 4-41

OfficeServ 12 General Description Guide/Ed.01 Table of Contents

This page is intentionally left blank.

Business Feature Package

This chapter describes various features of the OfficeServ 12 system as follows:

9SYSTEM FEATURES

9STATION FEATURES

9DISPLAY FEATURES

9SAMPLE SMDR PRINTOUT(WITHOUT CALLER ID)

9SAMPLE SMDR PRINTOUT(WITH CALLER ID NUMBER)

9SAMPLE UCD REPORT

9UCD CALL STATISTICS

9UCD AGENT STATISTICS

9SAMPLE TRAFFIC REPORT

9TRAFFIC REPORT OVERVIEW

9SAMPLE ALARM REPORT

OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package

1 SYSTEM FEATURES

Account Code Entry

Forced-Verified

Forced-Not Verified

Voluntary

Account Code Button

All Call Voice Page

Attention Tone

Authorization Codes

Forced

Voluntary

Auto Attendant†

Automatic Hold

Background Music

Boss/Secretary Service

Executive Answer Mode

Executive Status

Divert

Cadence - Integrated Voice Mail*

Call Activity Display†

Call Costing†

Caller Identification†

Caller ID

Calling Line Identification(CLI)

Caller ID Features

Name/Number Display

Next Call

Save Caller ID Number

Store Caller ID Number

Inquire Park/Hold

Caller ID Review List

Investigate

Abandon Call List

Caller ID on SMDR

Number to Name Translation

Class of Service

Common Bell Control

Conference

Add On(5 Party)

Unsupervised

Split

Computer Telephony Integration(CTI)

TAPI 2.1

Customer Set Relocation

Call Forwarding

All Calls

Busy

No Answer

Busy/No Answer

Forward DND

Follow Me

To Voice Mail

Preset Destination

Call Forward Busy(CFB-Networking Enabled Only)

Call Forward No Response(CFNR-Networking Enabled Only)

Call Forward Unconditional

(CFU-Networking Enabled Only)

Call Hold

Exclusive

System

Remote

Call Park and Page

Call Pickup

Directed

Groups

Call Waiting/Camp-On

Caller Emergency Service ID(CESID)

Centrex/PBX Use

Chain Dialing

Page All

Park Orbits

Primeline Selection

Private Lines

Programmable Line Privacy

Programmable Timers

Programmed Message Service

Recalls

Remote Programming-PC

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