SDX Audio SDX Series Manuale utente

SDX 10/20/40E

FT-2/3/4 Display Telephone

Guide

By SDX Business Systems plc.

39HTN00026PEA - Issue 6 (April 1997)

ContentsContents

SDX 10/20/40E - FT-2/3/4 Terminal GuideSDX 10/20/40E - FT-2/3/4 Terminal Guide 39HTN0039HTN000026PEA - Issue 6 (April 1997)0026PEA - Issue 6 (April 1997)

Before Using Your SDX TerminalBefore Using Your SDX Terminal..................33

Read This Section First............................3

FT-2/3/4 Display Telephone Features.....3

Using Your SDX TelephoneUsing Your SDX Telephone..................................44

Answering Calls.......................................4

Direct Voice/Broadcast Calls...................4

Call Waiting..............................................5

Call In Your Absence...............................5

Polite Intrusion .........................................5

Call Pick-up..............................................6

Call Parked at Another Terminal.............6

Making Internal Calls ...............................7

Page/Broadcast........................................8

Making External Calls..............................8

Changing From LD To MF Signalling......9

Operator Using A Specific Outside

Line...........................................................9

Tie Lines...................................................9

Dial Ahead To Another Terminal...........10

Hold........................................................10

Enquire/Transfer....................................10

PABX Installations..................................11

Behind a PABX......................................11

Trunk Line Park/Select...........................11

Intrude....................................................12

Mute........................................................12

Call Back................................................13

No Calls..................................................13

Confer.....................................................13

Camp On................................................14

Monitor...................................................14

Group.....................................................15

Diverting Calls........................................16

Call Forwarding......................................17

Lock........................................................18

Account Code.........................................18

Stored External Numbers ......................19

Buttons A-E............................................20

Symbols..................................................21

Function Buttons....................................22

Displays..................................................23

Tones......................................................23

ContentsContents

Before Using Your SDX TerminalBefore Using Your SDX Terminal – Page– Page 33

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Before Using Your SDX TerminalBefore Using Your SDX Terminal

Read This Section FirstRead This Section First

The SDX family of Digital Telephone Systems has two versions of

operating software. Hence there are two versions of this User’s Guide:

–SDX 10/20/40E:SDX 10/20/40E: Part No. 39HTN00026PEA

–SDX 60/180/420:SDX 60/180/420: Part No. 39PJC00001AEQ

To determine which system you are usingTo determine which system you are using::

1. On any Display Terminal, press the BB button once.

2. If you see brobro then you are connected to an SDX 10/20/40E system.

Press the EE button and use this Guide.

3. If the display shows PAGEPAGE then you are connected to an SDX

60/180/420 system for which this is the wrong guide.

FT-2/3/4 Display Telephone FeaturesFT-2/3/4 Display Telephone Features

1The availability of the facilities described in this guide depends upon

the level of software fitted to your system. Consult your System

Manager/Dealer for details.

2This guide applies to the FT-2, 3 and 4 Display Terminals .

3Throughout this User’s Manual XXXX is used to indicate that a one, or

two digit number is displayed.

Using Your SDX TelephoneUsing Your SDX Telephone – Page– Page 44

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Using Your SDX TelephoneUsing Your SDX Telephone

Answering CallsAnswering Calls To Answer a ringing call to your terminalTo Answer a ringing call to your terminal::

1. Lift handset.

OROR

2. Press Answer/ReleaseAnswer/Release (hands free terminals only - FT3/4)* and

speak.

3. Display shows either:

–EXTERNAL CALL FOR XXEXTERNAL CALL FOR XX (your number - unless diverted).

–XX CALLINGXX CALLING (number of calling station).

–LXX CALLLXX CALLING (number of calling line).

See "Buttons A-E" on page 20 for setting up function key for

Answer/Release.

Direct Voice/Broadcast CallsDirect Voice/Broadcast Calls

On SDX, voice calls can be made to any terminal. Answering voice calls

on FT3/4 terminals depends on whether or not you have been allocated

secure status (refer to your System Manager).

Not Secure (FT3/4 only)Not Secure (FT3/4 only)

Your terminal bleeps once and the display shows XXXX, where XXXX is the

calling terminal.

To AnswerTo Answer::

1. Just speak towards your terminal.

Secure or FT2Secure or FT2

Your terminal bleeps once and the display shows XX CALLINGXX CALLING, where

XXXX is the calling terminal.

To AnswerTo Answer::

1. Lift handset.

Using Your SDX TelephoneUsing Your SDX Telephone – Page– Page 55

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Call WaitingCall Waiting When, during an existing call, your terminal rings once and the display

shows either LXX CALL WAITINGLXX CALL WAITING or XXw CALL WAITINGXXw CALL WAITING, then line or

terminal number XXXX is camped onto your call.

To Accept the new callTo Accept the new call::

1. Release existing call by replacing handset oror you can ParkPark the

current external call by pressing ParkPark (HoldHold) (normally the DD button)

2. Lift handset oror press AnswerAnswer (FT3/4 only) to answer the waiting call

*See "Buttons A-E" on page 20 for setting up function key for Park.Park.

Call In Your AbsenceCall In Your Absence

If your terminal display shows XXw CALL WAITINGXXw CALL WAITING, then terminal XXXX

has called in your absence and asked for a call back.

To indicate that you have returnedTo indicate that you have returned::

1. Press HH.

The system will automatically establish the call back when both terminals

are free.

Polite IntrusionPolite Intrusion When during an existing call, your terminal rings once and the display

shows XX ON HOLDXX ON HOLD then terminal number XXXX is trying to interrupt your

call and is on hold.

To Answer the interrupting partyTo Answer the interrupting party::

1. Press HH.

2. Press HH again to return to original call.

Using Your SDX TelephoneUsing Your SDX Telephone – Page– Page 66

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Call Pick-upCall Pick-up You can Pick-upPick-up and answer a call to another ringing terminal.

To Answer another terminal’s callTo Answer another terminal’s call::

1. Press Pick-upPick-up. Display shows number of ringing terminal.

2. Lift handset or press AnswerAnswer (FT3/4 only).

3. If more than one terminal is ringing, repeatedly press Pick-upPick-up to

display the number of each ringing terminal and answer as before.

You can also restrict the scope of the Call Pick-up feature by

programming a Pick-up number to indicate which ringing terminals you

wish to answer. This Pick-up number can be either an individual terminal

number or a group number.

To program a pick-up numberTo program a pick-up number::

1. Press PP to start.

2. Press ## to select Pick-up number.

3. Press to cancel current entry (and to also select a system wide

Pick-up facility).

4. Dial extension or group Pick-up number (if required).

5. Press PP to finish.

Call Parked at Another TerminalCall Parked at Another Terminal

You can also Pick-upPick-up a call that is ParkedParked at another terminal.

1. Press .

2. Dial the line number (01-5001-50) on which the call has been Parked.

You can make internal calls in four ways on the SDX, all of which can be

made using “on-hook” dialling. The progress of the call is then monitored

through your loudspeaker. When answered, either speak towards your

terminal (FT3/4 only) or lift the handset.

Once you have answered a call by lifting the handset and wish to return

to hands free monitoring, press SS and replace handset.

Using Your SDX TelephoneUsing Your SDX Telephone – Page– Page 77

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Making Internal CallsMaking Internal Calls

Internal CallsInternal Calls

1. Dial extension number

2. Lift handset to speak

Stored Internal CallsStored Internal Calls

See "Buttons A-E" on page 20 for setting before using this feature.

1. Select stored internal number from buttons A to E.

2. Display shows free or busy (FF or bb).

3. If free, press H to ring, then lift handset to speak.

Direct Voice CallingDirect Voice Calling

See "Buttons A-E" on page 20 for setting before using this feature.

1. Select stored internal number from buttons A to E.

2. Display shows free or busy (FF or bb).

3. If free, lift handset or press Answer/ReleaseAnswer/Release (FT3/4 only) and speak.

4. Your voice will be heard through the loudspeaker of the terminal you

are calling.

Alternatively, if you have not got the internal number stored against an A-

E button:

1. Lift handset (unless FT3/4).

2. Press BroadcastBroadcast (normally button BB).

3. Dial extension number and speak.

Clear/Cancel CallsClear/Cancel Calls

To Clear a callTo Clear a call::

1. Replace handset oror press ReleaseRelease (normally button EE)

To Cancel an unsuccessful call attempt while remaining on-hookTo Cancel an unsuccessful call attempt while remaining on-hook::

1. Press HH (FT2 only) or ReleaseRelease (normally button EE)

Using Your SDX TelephoneUsing Your SDX Telephone – Page– Page 88

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Page/BroadcastPage/Broadcast You can Broadcast over the loudspeakers of all free terminals in a group

or in the system (excluding those with Executive status) and optionally

wait for an answer from a terminal.

To Broadcast to a group of terminalsTo Broadcast to a group of terminals::

1. Lift handset (unless FT3/4).

2. Press BroadcastBroadcast (normally button BB)*.

3. Press BroadcastBroadcast* again and speak.

See "Buttons A-E" on page 20 for setting up function key for Broadcast.Broadcast.

When a called extension is busy you can use either the Camp On, CallCamp On, Call

BackBack or the IntrudeIntrude facility.

Making External CallsMaking External Calls

ON SDX you can make external calls in four different ways, all of which

can be made using “on-hook” dialling.

From KeypadFrom Keypad

1. Dial 99 and wait for external dial tone.

2. Dial required external number.

3. When answered lift handset (unless FT3/4) and speak.

Repeat Last Number DialledRepeat Last Number Dialled

1. Press ## and wait for dial tone.

2. Press then, when answered, lift handset (unless FT3/4) and speak.

From a Stored Personal NumberFrom a Stored Personal Number

1. Press ## and wait for dial tone.

2. Select store from 0000 to 0909*.

3. When answered lift handset (unless FT3/4) and speak.

*See "Stored External Numbers"on page 19for further information

From SDX Central Directory NumbersFrom SDX Central Directory Numbers

1. Press ## and wait for dial tone.

2. Select Directory Number from 1010 to 9999*.

3. When answered lift handset (unless FT3/4) and speak.

*On FT4’s only, the Display can show a discrete alpha numeric identity

for the first 20 Central Directory Numbers.

Using Your SDX TelephoneUsing Your SDX Telephone – Page– Page 99

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Changing From LD To MF SignallingChanging From LD To MF Signalling

If switchable trunks have been fitted and set to LD, changing from LD to

MF signalling can be done by selecting an outgoing line and dialling .

Any digits dialled after will be signalled in MF. Once switched to MF,

the line will only revert to LD when the outside line is released.

Operator Using A Specific Outside LineOperator Using A Specific Outside Line

Terminals with Operator status can also make external calls on specific

outside lines.

To make a call on a specific outside lineTo make a call on a specific outside line::

1. Press MonitorMonitor (normally button CC).

2. Dial the line number (0101 - 5050) and wait for external dial tone.

3. Dial required external number.

4. When answered lift handset and speak.

Clear/Cancel CallsClear/Cancel Calls

To Clear a callTo Clear a call::

1. Replace handset oror press ReleaseRelease (normally button EE).

To Cancel an unsuccessful call attempt while remaining on-hookTo Cancel an unsuccessful call attempt while remaining on-hook::

1. Press HH (FT2 only) or ReleaseRelease.

If all exchange lines are busy, you will automatically join a queue for a

free line. The Camp OnCamp On symbol will be displayed. Wait for exchange dial

tone.

Tie LinesTie Lines If your system is provided with Tie Line(s), you can call another site as if

it were an extension to your SDX.

To make a call on a Tie LineTo make a call on a Tie Line::

1. Dial 8080 followed by the required number. When answered lift handset

and speak.

Other codes may also be available; ask your System Manager.

Using Your SDX TelephoneUsing Your SDX Telephone – Page– Page 1010

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Dial Ahead To Another TerminalDial Ahead To Another Terminal

Call handling on SDX is simple and quick. For instance, with a call in

progress you can Dial AheadDial Ahead to another terminal to see if it is free or

busy BEFORE you EnquireEnquire and/or TransferTransfer which enables you to

continue talking to the caller.

To Dial Ahead when a call is in progressTo Dial Ahead when a call is in progress::

1. Dial terminal number.

OROR

2. Select stored internal number from buttons AA to E.E.

3. Display shows if terminal is free, busy or in No callsNo calls mode (see page

8).

4. Press HH to call terminal and replace handset or press ReleaseRelease to

automatically transfer call.

OROR

5. Press to cancel Dial AheadDial Ahead - as required.

HoldHold An external call or call to another SDX terminal can be placed on HoldHold.

Only the terminal that placed the call on holdhold can retrieve it.

To Place a call on HoldTo Place a call on Hold::

1. Press HH.

To Retrieve a Held callTo Retrieve a Held call::

1. Press HH.

Enquire/TransferEnquire/Transfer With a call in progressWith a call in progress::

1. Press HH.

2. Make an internal or external EnquiryEnquiry call by dialling the required

number.

3. When contact is established, you can deal with the call as follows:

–To Transfer call:To Transfer call:Replace handset oror press Release.Release.

–– To toggle calls:To toggle calls: Press HH again

You can also TransferTransfer a call to a busy or ringing extension by replacing

the handset or pressing ReleaseRelease.

If required, use ConferConfer to change an EnquiryEnquiry call into a three party

conference call. (Conference is not available on SDX 10).

You cannotcannot transfer on external call to another external call unlessunless one

of the external calls is on a Tie Line. In this case TransferTransfer as for a normal

call.

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