STREAM 60x Operating Manual Troubleshooting your link 7
TROUBLESHOOTING YOUR LINK
Please take the following steps to troubleshoot any wireless links that have sub-optimal performance:
1. Check to see if the devices are running the latest firmware. The latest firmware can be
found here.
2. Check to see if the devices are within the coverage areas of each other and have line of sight
to each other.
3. Check to see if the link parameters in use are capable to create a link as estimated by the link
calculator.
4. If the devices are connected but the connection quality is poor, it could be due to a
destructive reflection on the path. To solve this, try moving your STREAM 60x station up or
down, or left/right in small increments. Up/down movements are generally more helpful in
these cases assuming the reflection is from the ground plane (e.g. the ground, nearby
rooftops in the path, etc.). Changing the channel may also resolve this issue since different
frequencies will have different channel characteristics.
The STREAM 60x (as well as most other PTMP devices operating in the 60GHz band) use a single
carrier PHY for transmitting data. Single carrier PHYs are more susceptible to destructive reflections
than some other methods such as OFDM.
I'M STILL HAVING TROUBLE WITH MY LINK,WHAT DO IDO NEXT?
Please collect the troubleshooting files for both sides of the link you're trying to make, and send them
to
us
a
t
[email protected], along with any other relevant info you might have about your install such as:
1. Link distance
2. Your rain region and expected RSSI of the link, based on results from the link calculator
3. Wireless speed test results (assuming a link can be made)
4. How you are powering the devices
5. What other accessories (cameras, other radios, etc) are connected to the device, and how
they're powered.
6. Relevant environmental details, such as how far off the ground the AP and STA(s) are
installed, if there are any metal structures nearby, large bodies of water, etc.
You can find the link to download a device's troubleshooting file from the menu located under the
gear/settings icon in the web UI, in the upper right corner (see below screenshot under the "Updating
firmware" section).
