07 08
JH-211D JH-211D
Unplug the analog audio cable from the receiver.
The analog audio cable is
plugged into the AUDIO IN jack
of the receiver when connecting
with the optical cable.
Turn off Bluetooth on other devices, clear pairing
history of Simolio receiver and your Bluetooth
transmitting audio device, then repair.
Check your Bluetooth transmitting device by pairing
it to another Bluetooth headset.
Check by connecting to another phone, iPad, tablet,
Bluetooth PC, etc...
Either Simolio or Bluetooth
transmitting device is not
in pairing mode, or is
connected to other device.
Not
connected
Volume on Bluetooth device is
zero or too low.
No sound/
low volume
from the
speaker/
stereo, etc.
Check and turn up the volume of your Bluetooth
device.
Volume on your speaker, stereo,
etc. is set zero or too low.
Check and turn up the volume of your speaker,
stereo, etc.
10. Troubleshooting
Phenomena Causes Solutions
Bluetooth transmitting device
is not aptX LL supported.
Please make sure the Bluetooth transmitting device
supports aptX LL codec. Simolio low latency Bluetooth
transmitter models include JH-201D, JH-202D.
Audio delay
when
watching TV
Not working
in HD codec
Bluetooth transmitting device
is not aptX HD supported.
Please make sure the Bluetooth transmitting device
supports aptX HD codec. Simolio aptX HD Bluetooth
transmitter models include JH-201D, JH-202D.
Move Simolio receiver closer to your Bluetooth
transmitting device. Please note that work range is
decided by both devices on both ends. You may test
the work range of your Bluetooth phone/ PC/tablet
with another Bluetooth headset.
Short working range of
Bluetooth transmitting
device.
Check by using another workable USB cable.
Check by using another power source like PC USB
port, socket, different USB charger(5V/500mA-2A).
Faulty USB cable.
Faulty Power source.
Receiver cannot
be powered
successfully
Phenomena Causes Solutions
Sound cuts in
and out/ static
Physical obstacles or
wireless signal
interference.
Unstable Bluetooth
connection.
Reset Simolio and Bluetooth transmitting device
like cell phone, PC, etc…/ Clear pairing history
and repair.
Remove obstacles. Put Simolio receiver away from
interference sources, including Router/ smart WiFi
TV/ TV sticks/WiFi TV box…, if any.
Receiver is not
playing audio from
your BT device.
Receiver may have
connected to other BT
device at the same time.
Pause music on the other BT device./Restart the
receiver./Clear pairing history.
Receiver is not
turned on
successfully.
Receiver is restarted
too fast to be turned on
properly.
Switch the receiver off, wait about 5-8 seconds,
and then turn the receive back on.
