Smart Technologies SMART Bridgit 4.5 Manuale di servizio

SMARTBridgit® 4.5

Windows operating systems

Installation and system administrator's guide

Trademark notice

SMART Bridgit, SMART Board, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of

SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Windows Server, Windows Vista, DirectShow, Internet Explorer and Microsoft Outlook

are either a registered trademark or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac, iSight, and QuickTime are registered trademarks of Apple,

Inc. Intel is a registered trademark of Intel Corporation or its subsidiaries in the U.S. and other countries. All other third-party product and company names may be

trademarks of their respective owners.

into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice

and does not represent a commitment on the part of SMART.

One or more of the following patents: US7757001.Other patents pending.

February 2012

Contents
Introducing SMARTBridgit conferencing software 1
Software components 1
Global Server Network (GSN) option 4
SMART Scheduler 4
SMART Scheduler Outlook add-in 4
Installing SMARTBridgit software 5
Preparing for installation 6
SMARTBridgit server requirements 6
Server security 9
Client security 9
Installing SMARTBridgit server software 16
Configuring the server software 23
Setting passwords 23
Changing SMARTBridgit server setup options 26
Setting meeting options 26
Managing a Global Server Network (GSN) 31
About the Global Server Network (GSN) 31
SMART Bridgit Servers in a GSN 31
SMART Bridgit clients in a GSN 34
Administering the server software 37
About SMART Bridgit Administration Tools 37
Viewing status information 38
Managing servers and meetings 40
Controlling SMARTBridgit conferencing software services 41
Customizing the SMARTBridgit server's web page 42
Downloading the SMARTBridgit client 43
Using SMARTScheduler 45
Introduction 45
SMART Scheduler requirements 45
Installing SMART Scheduler server software 46
Configuring SMART Scheduler Server 48
Upgrading SMART Scheduler Server 48
Installing the SMARTScheduler Outlook add-in from a command line 49
Removing the SMART Scheduler Outlook add-in 51
i

Bandwidth and scalability 53

Bandwidth requirements 54

Examples of bandwidth requirements 54

Scaling SMARTBridgit 55

Appendix A: Troubleshooting 57

Using the SMARTBridgit troubleshooting tool 58

Monitoring a meeting's performance - presenter 63

Monitoring a meeting's performance – participant 64

Minimizing network latency 66

Troubleshooting SMART Bridgit server connections 68

Troubleshooting administration tool connections 73

Troubleshooting SMART Scheduler 75

Index 77

C O N T E N T S

Introducing SMARTBridgit

conferencing software

Software components 1

SMARTBridgit Server software (Windows only) 1

SMART Bridgit Administration Tools 2

SMART Bridgit client software 2

Features and highlights 2

Global Server Network (GSN) option 4

SMART Scheduler 4

SMART Scheduler Outlook add-in 4

SMARTBridgit® conferencing software is a cost effective client/server application that lets you

easily schedule meetings to connect, share and collaborate between SMARTBoard interactive

whiteboards, interactive displays and local and remote participants anytime, anywhere.

SMARTBridgit conferencing software supports private local and wide area network (LAN and WAN)

installations as well as public deployment scenarios that use a fully qualified domain name via the

Internet.

For detailed information about using the SMARTBridgit client software, refer to its online Help.

Software components

Once you install and configure SMARTBridgit Server software, computers that meet the minimum

requirements can connect to your server, download the SMARTBridgit client software and create or

join meetings.

SMARTBridgit Server software (Windows only)

SMARTBridgit Server passes data between clients and authenticates client connections using

optionally implemented passwords.

Chapter 1

SMART Bridgit Administration Tools

SMARTBridgit Server software also includes an Administration Tools application. You can use

SMARTBridgit Administration Tools to configure servers and view their statuses, manage your

SMARTBridgit conferencing software licenses and change password, sharing and remote control

settings. You can also use the tools to set up a message of the day and configure chat and video

settings.

When you install SMARTBridgit Server software, a shortcut to SMARTBridgit Administration Tools

appears on your desktop.

SMART Bridgit client software

SMART Bridgit client software transmits meeting data to and from the SMARTBridgit Server and

displays it to the meeting participants.

Features and highlights

lShare multiple displays with local and remote participants

lShare applications running on your SMART Board interactive whiteboard or computer desktop

with meeting participants

lHost live demos, presentations, training events, webinars and ad hoc collaborative sessions

lShare and work on meeting notes simultaneously with remote participants

lHelp colleagues and customers navigate Internet and intranet sites

lRequest permission to remotely control a meeting participant’s computer

lView off-site meeting participants using webcams

lSpeak with, and listen to, meeting participants using VoIP technology

C H A P T E R 1

Introducing SMARTBridgit conferencing software

SMARTBridgit conferencing software and SMARTMeetingPro™ software

SMARTBridgit conferencing software is integrated with SMARTMeetingPro software and

SMARTProductDrivers to provide screen sharing and simultaneous viewing of multiple shared

displays, VoIP and webcam functionality. SMART Bridgit works best with SMARTMeetingPro 3.0

and SMARTMeetingProPremium version 2.1 and 2.2. For detailed information on this functionality,

refer to SMARTMeetingPro documentation.

SMARTBridgit conferencing software and SMARTNotebook™ collaborative learning

software

SMARTBridgit conferencing software is integrated with SMARTNotebook software and

SMARTProductDrivers to provide instant conferencing capabilities. SMART Bridgit works best with

SMART Notebook versions 10.8 and 11 and SMARTProductDrivers versions 10.8 and 11. For

detailed information on this functionality, refer to SMARTNotebook software documentation.

C H A P T E R 1

Introducing SMARTBridgit conferencing software

Global Server Network (GSN) option

The SMARTBridgit Global Server Network (GSN) is a network of SMARTBridgit servers at different

geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest

server in each GSN and then automatically connecting the client to that server, regardless of the

server they initially connected to.

For example, if there are five clients in North America and five clients in Europe all connecting to the

same meeting, and the GSN consists of one server on each continent, each client automatically

connects to the nearest, fastest server. This results in only one high latency overseas connection,

instead of five overseas connections. A GSN works just as well for different buildings in the same

city, or even different networks in the same building.

SMART Scheduler

SMART Scheduler allows you to create meetings in Microsoft® Outlook® that will automatically

start on a specified SMARTBridgit Server. SMART Scheduler monitors the Microsoft Exchange

server for upcoming SMARTBridgit meetings and starts the meeting on the SMARTBridgit Server at

the appropriate time.

SMART Scheduler Outlook add-in

To use SMART Scheduler, install the SMART Scheduler Outlook add-in on your client computers.

This add-in consists of a toolbar that appears in the standard meeting request window in Microsoft

Outlook.

You can create a meeting in Outlook that uses SMARTBridgit conferencing software by selecting the

This is a SMARTBridgit Meeting check box in the meeting creation dialog box. Both the meeting

creator and the attendees will see a booking in their Outlook calendar that contains a link to the

SMARTBridgit meeting.

C H A P T E R 1

Introducing SMARTBridgit conferencing software

Installing SMARTBridgit

software

Preparing for installation 6

SMARTBridgit server requirements 6

Software licensing 7

Managing software licenses purchased prior to February 22, 2012 7

Managing SMART Bridgit software licenses purchased after February 22, 2012 7

Access requirements 7

Network administration experience 7

Access to servers and infrastructure components on your network 7

Administrator rights 9

About SMARTBridgit security 9

Server security 9

Client security 9

Domain names 10

Registered domain name 10

IPv4/IPv6 addresses 10

SMARTBridgit and firewalls 11

Configuring firewalls 11

Configuring proxy servers 12

SMARTBridgit client system requirements 13

SMART Scheduler requirements 15

Minimum computer requirements 15

Installing SMARTBridgit server software 16

Introduction 16

Installing the server software 16

Upgrading SMARTBridgit server software 20

Licensing SMARTBridgit server software 20

Activating using the SMART activation server 20

Activating your license manually 21

Removing server or user licenses 22

Chapter 2

This chapter contains information you will need to prepare for installation as well as procedures that

will lead you through the installation process of SMARTBridgit software and its options.

Preparing for installation

SMARTBridgit conferencing software is scalable, so system requirements vary. The maximum

number of users that a server can support is constrained by both the server hardware and the network

bandwidth available to that server. The exact number of users supported varies depending on the

available bandwidth and the use of Voice over Internet Protocol (VoIP) audio and webcam

functionality. Allowing more than the recommended number of simultaneous users may negatively

impact performance. To support more users, configure multiple servers to operate as a Global Server

Network (GSN).

N N O T E S

lTo determine the amount of bandwidth you need, see Bandwidth requirements on page 54.

lYour system performs best if you use a high performance server or a dedicated server with

no other applications installed.

SMARTBridgit server requirements

Each server must meet the following minimum requirements:

l2.0 GHz or faster processor

l2 GB of RAM

lWindows Server® 2003 R2 or 2008 R2 operating system

l100 Mbps network interface card (NIC) that supports the TCP/IP

N N O T E S

l1 Gbps NIC recommended.

lIncreased hardware capabilities improve overall meeting performance.

lA single-processor server with a 100 Mb network interface can support from 200 to 300

concurrent users. To support more users, add multiple processor cores to the server and

allocate more network bandwidth. Exceeding the recommended number of users can affect

performance.

C H A P T E R 2

Installing SMARTBridgit software

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