SOFIHUB TEQ-Secure Manuale utente

User Guide

2 3

TEQ-Secure — FRONT

Lanyard hole

Microphone

SOS button

Press and hold to activate

Contents Getting to know your device

Getting to know your device 3

Charging your device 9

Switching the device ON/OFF 11

Activating an SOS Alarm 12

Cancelling an alarm 14

Getting a GPS ﬁx 15

Fall detection alarm 16

Making a phone call 17

Silent mode button 18

Speciﬁcations and Cautions 19

SOFIHUB Portal

Creating your account 20

Setting your emergency contacts 24

4 5

TEQ-Secure — SIDE

Positioning indicator

BLUE

Cellular indicator

GREEN

Call button

Silent mode button

Power indicator

RED

Press and hold to use

Loudspeaker

Charging contacts

TEQ-Secure — BACK

Getting to know your device (continued) Getting to know your device (continued)

6 7

Charging Base - Front

Charging contacts

Call 1 button

Press and hold

SOS button

Press and hold

to activate

Voice on/o button (Call 2)

Silent mode button Press and hold the second button (labelled call 2) on the base station as well as

pressing the bottom side button on the TEQ-Secure simultaneously.

You may see the base station LEDs colour change during this process.

If pairing has succeeded, you should hear the base station say “Pairing successful”.

TIP IMPORTANT: In order for the call 1 button and SOS button on the

base station to function correctly you must ﬁrst pair your TEQ-Secure

to your base station.

Getting to know your device (continued) Getting to know your device

8 9

USB cable

Charging Base - Bottom

Getting to know your device (continued)

1. Charging by base

• Place the device on the charging base.

• Connect the USB cable from the charging base to the AC

adaptor.

The charging base light will glow red when charging and turn solid

when fully charged.

Please fully charge the battery for around 2-3 hours

before ﬁrst use.

The charging base is equipped with a back up

battery, which can charge the device when there is a

power outage.

When battery is low, it will remind you to recharge

with a voice prompt. When battery is at 15% it will

remind you to recharge with a voice prompt and also

send a text message to the emergency contacts.

TIP

Charging your device

There are 2 ways to

charge your device.

10 11

Charging your device

To switch the device ON, press the top side button for 5 seconds.

The device will also automatically turn on when charging (either

via the charging cable or charging base).

To turn OFF the device, press and hold the top side button and

the SOS button together for 5 seconds until it vibrates. It may take

a further 30-60 seconds for the LED lights to stop ﬂashing. When

the LEDs are o, the device is o.

Switching the device OFF

5 secs

Switching the device ON/OFFCharging your device (continued)

2. Charge via charging cable

Using the included USB AC adaptor

• Correctly place the magnetic USB cable on the device charging

contacts.

• The power indicator (red light) will blink when charging and

remain solid when fully charged.

• When the device starts charging successfully you will hear an

audible voice prompt.

12 13

1. Press and hold the SOS button for 5 seconds. You will feel

the device vibrate.

2. If your device is not in silent mode, you will also hear a voice

prompt telling you it is activating the SOS alarm.

3. The TEQ-Secure will then send an emergency SMS to your

contacts with your location.

4. It will then follow up with a voice call to the first emergency

contact with voice calls enabled.

5. If the first contact does not answer the phone, after 10

seconds it will call the next contact with phone calls

enabled and continue along the list until someone responds.

Activating an SOS alarm Activating an SOS alarm (continued)

5 secs

14 15

Connecting to GPS

Between each call, there will be a 10 second delay during which

time the user can cancel the alarm and call sequence by pressing

the SOS button.

Use the side buttons +/- to adjust the volume during a call.

Please add emergency contact numbers into the

portal or mobile app. It is not mandatory for all 10

contacts to be added, however a minimum of one

must always be set.

There may be a short delay during the call sequence

as the TEQ-Secure may call phones that are out of

range or where calls are delivered to voicemail.

To prevent the call being stuck in voicemail for a long

time, there is a 5 minute cap on calls before the next

contact is called.

TIP

Activating an SOS Alarm

GPS works best outdoors with good access to the sky.

It can be inaccurate in areas with tall buildings such as

a city centre.

GPS

Cancelling an alarm

16 17

Making a phone callActivating an SOS AlarmFall detection alarm

The TEQ-Secure automatically detects when a fall has taken place

and will initiate the same emergency sequence as when the SOS

button has been pressed.

Sometimes daily activities (such as sports or dropping your TEQ-

Secure) may cause it to detect a fall incorrectly. You can always

cancel the emergency sequence before your contacts are notiﬁed

by pressing the SOS boutton during the initial voice prompts.

IMPORTANT: It is possible that the TEQ-Secure may not correctly

detect a fall under certain circumstances.

Using the SOS button is critical to get help in an emergency

situation.

If you have fallen, but do not hear the TEQ-Secure voice prompts,

please press the SOS button.

To call a carer, press the side call button for 3 seconds. The

TEQ-Secure will make a beeping noise and then dial and

connect the call.

• To end the call, press the SOS button.

3 secs

BEEP

SOS

Fall detection sensitivity can be adjusted via the

SOFIHUB portal.

TIP

18 19

Activating an SOS AlarmSilent mode button

Double click the bottom side button to turn o voice warnings,

double click again to turn on voice warnings.

IMPORTANT: Switching o voice prompts means that when an

emergency sequence is activated or a fall is detected, your TEQ-

Secure will remain silent until your emergency contacts are called

via the built-in speakerphone.

Speciﬁcations:

Cautions:

• Dimension: 61mm*44mm*16mm

• Weight: 40g

• Battery: Rechargeable, 3.7V, 850mAh

• Charging voltage: 5V DC

• Waterproof: IP67

• Locating technology: GPS

• Don’t use & store the unit in dusty places.

• Don’t put the unit in overheated or over cooled places.

• Clean the unit with a piece of dry cloth.

• Don’t clean in chemicals or detergent.

• Don’t disassemble or reﬁt the unit.

• Do not reﬁt or replace battery.

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