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C41 Wireless

Troublehooting

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C41W WIRELESS GENIE MINI CLIENT

And Wireless Video Bridge

You’ve got it home, you’ve

read the review... but you’re

still not sure how to make it

work. The C41W Wireless

Genie Mini Client isn’t the

easiest thing in the world to

conﬁgure but once you’ve

done it once, you shouldn’t need to do it again. Sometimes, though, things go kind of

sideways. Solid Signal is here to help you with advanced setup and troubleshooting

techniques for your wireless client!

Basic Setup

For most people the basic setup process “just works” the ﬁrst time. Mostly it involves a lot of

waiting. If you haven’t read our review of the C41 Wireless and Wireless Video

Bridge, take a moment to look at it since it contains wiring diagrams and setup screen

information.

Basic Installation Steps

Start by planning your installation. The maximum distance between the wireless video bridge

and the wireless client is 80 feet through 5 walls, but in some cases you will get less range than

that. Plan ahead and think about possible interference from ducts in the wall, appliances, and ﬂex

conduit. If you’re not sure if your client will work, it’s best to use the “Advanced Setup” detailed a

little later.

Wireless Video Bridge Installation

With your Genie DVR turned on, connect the wireless video bridge to coax

and plug it in. Now walk away for about 5 minutes and do nothing. There’s a

lot of waiting in this process and most of the time if you just wait it out.

Within 5 minutes a message should pop up on the Genie DVR’s TV telling

you a wireless video bridge has been found and conﬁgured to work with

your Genie. The light on the front of the wireless video bridge should

be solid blue.

Again this takes a lot of waiting. Once

your video bridge is set up, connect

the C41W to its TV, plug it in and

make sure the TV is on (and on the

right input.)

Note: It’s much easier to have two TVs

here, because you will still need access

to your Genie DVR.

After about a minute you’ll see the

“Connecting to Video Bridge” screen.

Wait up to 3 minutes until the Wi-Fi

graphic changes from gray to green

and the “Continue” button turns blue.

If the graphic is not green, you will

need to reposition the video bridge or

the client.

Now, go to the Genie DVR and press

{MENU}, Settings&Help, Settings,

Whole Home, Add a Client. Write

down the 4-digit number you’re given,

you’ll need it.

Go back to the C41W and press

{SELECT} making sure that the

“Continue” button is blue. Then,

wait about another two minutes for

communication to start.

You’ll see a screen asking for a PIN.

Enter the 4-digit number you’ve been

given. At this point you’ll be taken in

the familiar setup screens, and you’re just moments from watching TV!

It’s very normal to see a white ﬂash on the screen and for the client to want to update

itself almost immediately.

BASIC SETUP

Client Installation

Resetting Everything

If you are having problems, you might want to try starting again

from scratch. Here’s the procedure to reset both the wireless video

bridge and C41W from scratch.

Removing the Video Bridge from the Genie DVR

Disconnect the Wireless Video Bridge from the coax cable, then go

to the Genie DVR. Press {MENU}, Settings&Help, Settings, Whole

Home, Video Bridge, then select “Remove Video Bridge” and you

will see a message that the wireless video bridge has been removed

from your Genie.

Resetting the Wireless Video Bridge

With the Video Bridge still disconnected from coax, press and hold the red reset button on the back

until you see the light on the front blink red, then yellow, then green. Then let go of the reset button.

Connect the coax again.

Resetting the C41W Wireless Genie Mini

With the C41W powered up, press and hold the red reset button on the side for AT LEAST 20

seconds. Release it and if you don’t want to do the pairing process right away, unplug it immediately.

TROUBLESHOOTING

Advanced Setup using Beacon Mode

If you are not sure that your wireless client will work in its current location, and you want to

try different locations, you can use the video bridge’s “Beacon Mode” to test different locations.

Beacon Mode can only be used BEFORE you pair the video bridge with the Genie DVR or add the

clients. If you want to use it after you’ve done those things, go through the “resetting” steps ﬁrst.

First, unplug your Genie DVR or disconnect its coax cable to be sure that you won’t accidentally

pair to it. Then, power up the video bridge. Within two minutes the light should ﬂash yellow and

green. If it goes solid green or solid blue, it will need to be reset before you can use Beacon Mode.

With the video bridge in Beacon Mode, power up the C41W client. You should see a green light

on the front and the Wi-Fi icon on the TV screen should be green. If it isn’t, move the video bridge

or the client until the light turns green.

Important: DO NOT PRESS “CONTINUE” or

“CONNECT NOW” or the client will need to

be reset before you add it to your Genie DVR.

Once you have all your clients properly situated, connect the Genie

DVR and power it up. Unplug the C41W client temporarily, then go

through the “Basic Setup” process including connecting the video

bridge, waiting for the blue light, and connecting the client.

INDICATOR LIGHTS

Wireless Video Bridge

Light State What it means

Off No power to the video bridge. Check the plugs.

Blink Blue Normal bootup sequence. Wait 2 minutes.

Solid Blue Normal operation, your video bridge is working properly.

Solid Yellow Network problems somewhere in your DIRECTV system.

If you’re having poor whole-home performance, look for

the source. This shouldn’t affect your wireless clients.

Blink Yellow Video Bridge can’t ﬁnd the coax network. Check that the

coax cable is connected.

Solid Red Poor connection to at least one C41W client. Look for

the client with a solid red light. Relocate either the video

bridge or the client.

Blink Red General error. Press the reset button. If this doesn’t ﬁx it,

your video bridge is defective.

Blink Green and Yellow Beacon Mode, used to help ﬁnd good locations for video

bridge and clients.

Blinking Green Normal operation when going from Beacon Mode to

regular mode. Wait 5 minutes.

Solid Green Video Bridge is connected only to Genie and nothing else.

This is normal to see if you have no other receivers and

you haven’t added the client.

Blink Green and Blue Video Bridge is in add client mode. After you add the

client the light should turn solid blue.

Click or tap on a graphic to see an animated version, where appropriate.

INDICATOR LIGHTS

C41W Wireless Genie Mini

Color Description

All Off No power to the client. Connect the power adapter.

(Logo Light)

Flashing Blue

Software is being updated automatically. Wait up to 10

minutes.

Logo Light on,

Network Light off

Client is booting up. Wait up to 2 minutes.

Green Everything is normal.

Yellow Poor wireless connection. Relocate the client or video

bridge.

Red VERY poor wireless connection. You must relocate the

client or video bridge or you will get no signal.

Blinking Red No connection to the video bridge. Re-add the client or

check the video bridge for more information

Still having problems?

Check out the support forums at

http://www.solidsignal.com/forum

for help and for more ideas! Or, chat with a representative during

business hours by visiting http://www.solidsignal.com and

calling the number on your screen or clicking the live chat icon!

Your team of Signal Pros is ready to help!

Click or tap on a graphic to see an animated version, where appropriate.

SolidSignal.com is your source for

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and support. We have over 10

years’ experience in installing and

supporting satellite equipment. Our

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your questions!

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for the high-end installer

or do-it-yourselfer!

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