Sony WH-CH710N Guida di riferimento
Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH710N
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
1
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one-touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
Multipoint connection
Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)
Connecting the headset to 2 Android smartphones (multipoint connection)
Connecting the headset to an Android smartphone and an iPhone (multipoint connection)
Disconnecting Bluetooth connection (after use)
Using the supplied headphone cable
2
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Noise canceling function
What is noise canceling?
Using the noise canceling function
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Supported codecs
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
3
5-013-896-11(1) Copyright 2020 Sony Corporation
Charging time is too long.
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
The effect of noise canceling is not sufficient.
Bluetooth connection
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
4
Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH710N
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-013-896-11(1) Copyright 2020 Sony Corporation
5
Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH710N
About the voice guidance
You will hear a voice guidance in the following situations via the headset.
When the headset is turned on: “Power on”
When the headset is turned off: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge is low: “Low battery, please recharge headset”
When automatically turning off due to low battery: “Please recharge headset. Power off”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and Ambient Sound Mode: “Ambient Sound Control off”
5-013-896-11(1) Copyright 2020 Sony Corporation
6
Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH710N
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Headphone cable (approx. 1.2 m (47.25 in.)) (1)
5-013-896-11(1) Copyright 2020 Sony Corporation
7
Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH710N
Location and function of parts
Headband1.
(left) mark2.
Left unit3.
Tactile dot
There is a tactile dot on the left unit.
4.
Sliders (left, right)
Slide to adjust the length of the headband.
5.
(right) mark6.
Right unit7.
Built-in antenna
A Bluetooth antenna is built into the headset.
8.
Microphone (left)
Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
9.
Headphone cable input jack
Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If
the plug is not connected correctly, you may not hear the sound properly.
10.
USB Type-C port
Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied
USB Type-C cable to charge the headset.
11.
N-Mark12.
Indicator (blue/red)
Lights up in red while charging.
Lights up in red or blue to indicate the power or communication status of the headset.
13.
(power) button14.
8
Related Topic
About the indicator
Checking the remaining battery charge
5-013-896-11(1) Copyright 2020 Sony Corporation
+ (volume +) button
There is a tactile dot on the + button. Use this dot as a guide when operating the headset.
15.
(play/call/next/previous) button
Operate to play music, make a call, skip to the beginning of the next track, skip to the beginning of the previous track
(or the current track during playback), etc.
16.
– (volume –) button17.
Microphone (right)
Pick up the sound of the noise when the noise canceling function is in use.
18.
NC/AMB (noise canceling/Ambient Sound Mode) button19.
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH710N
About the indicator
You can check various statuses of the headset by the indicator.
: Turns on in blue / : Turns on in red / -: Turns off
Turning on
- (flashes twice in blue)
In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as
follows.
- - (repeatedly flashes slowly in red for about 15 seconds)
Turning off
(lights up in blue for about 2 seconds)
Displaying the remaining battery charge
Remaining charge: More than 20%
- (flashes twice in blue)
Remaining charge: 20% or lower (requires charging)
- - (repeatedly flashes slowly in red for about 15 seconds)
For details, see “Checking the remaining battery charge”.
When the remaining battery charge becomes low
- - (repeatedly flashes slowly in red for about 15 seconds)
Charging
While charging
(lights up in red)
The indicator turns off after charging is complete.
Abnormal temperature
- - - - (repeatedly flashes twice in red)
Abnormal charging
- - - - (repeatedly flashes slowly in red)
Bluetooth function
Device registration (pairing) mode
- - - - (repeatedly flashes twice in blue)
Not connected
- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)
Connection process completed
(repeatedly flashes quickly in blue for about 5 seconds)
Connected
- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)
Incoming call
(repeatedly flashes quickly in blue)
10
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