SPECTRACOM LIMITED WARRANTY
LIMITED WARRANTY
Spectracom warrants each new product manufactured and
sold by it to be free from defects in software, material,
workmanship, and construction, except for batteries, fuses, or
other material normally consumed in operation that may be
contained therein AND AS NOTED BELOW, for five years after
shipment to the original purchaser (which period is referred to
as the “warranty period”). This warranty shall not apply if the
product is used contrary to the instructions in its manual or is
otherwise subjected to misuse, abnormal operations, accident,
lightning or transient surge, repairs or modifications not
performed by Spectracom.
The GPS receiver is warranted for one year from date of
shipment and subject to the exceptions listed above. The
power adapter, if supplied, is warranted for one year from date
of shipment and subject to the exceptions listed above.
THE TIMEVIEW ANALOG CLOCKS ARE WARRANTED FOR
ONE YEAR FROM DATE OF SHIPMENT AND SUBJECT TO
THE EXCEPTIONS LISTED ABOVE.
THE TIMECODE READER/GENERATORS ARE
WARRANTED FOR ONE YEAR FROM DATE OF SHIPMENT
AND SUBJECT TO THE EXCEPTIONS LISTED ABOVE.
THE WIRELESS CLOCK SYSTEM TRANSMITTERS AND/OR
TRANSCEIVERS AND CLOCKS ARE WARRANTED FOR
TWO YEARS FROM DATE OF SHIPMENT AND SUBJECT
TO THE EXCEPTIONS LISTED ABOVE.
THE EPSILON CLOCKS, BOARDS, AND
SYNCHRONIZATION UNITS ARE WARRANTED FOR TWO
YEARS FROM DATE OF SHIPMENT AND SUBJECT TO THE
EXCEPTIONS LISTED ABOVE.
The Rubidium oscillator, if supplied, is warranted for two years
from date of shipment and subject to the exceptions listed
above.
All other items and pieces of equipment not specified above,
including the antenna unit, antenna surge suppressor and
antenna pre-amplifier are warranted for 5 years, subject to the
exceptions listed above.
WARRANTY CLAIMS
Spectracom’s obligation under this warranty is limited to in-
factory service and repair, at Spectracom’s option, of the
product or the component thereof, which is found to be
defective. If in Spectracom’s judgment the defective condition
in a Spectracom product is for a cause listed above for which
Spectracom is not responsible, Spectracom will make the
repairs or replacement of components and charge its then
current price, which buyer agrees to pay.
Spectracom shall not have any warranty obligations if the
procedure for warranty claims is not followed. Users must
notify Spectracom of the claim with full information as to the
claimed defect. Spectracom products shall not be returned
unless a return authorization number is issued by Spectracom.
Spectracom products must be returned with the description of
the claimed defect and identification of the individual to be
contacted if additional information is needed. Spectracom
products must be returned properly packed with transportation
charges prepaid.
Shipping expense: Expenses incurred for shipping
Spectracom products to and from Spectracom (including
international customs fees) shall be paid for by the customer,
with the following exception. For customers located within the
United States, any product repaired by Spectracom under a
“warranty repair” will be shipped back to the customer at
Spectracom’s expense unless special/faster delivery is
requested by customer.
Spectracom highly recommends that prior to returning
equipment for service work, our technical support department
be contacted to provide trouble shooting assistance while the
equipment is still installed. If equipment is returned without first
contacting the support department and “no problems are
found” during the repair work, an evaluation fee may be
charged.
EXCEPT FOR THE LIMITED WARRANTY STATED ABOVE,
SPECTRACOM DISCLAIMS ALL WARRANTIES OF ANY
KIND WITH REGARD TO SPECTRACOM PRODUCTS OR
OTHER MATERIALS PROVIDED BY SPECTRACOM,
INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTY OR MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
Spectracom shall have no liability or responsibility to the
original customer or any other party with respect to any liability,
loss, or damage caused directly or indirectly by any
Spectracom product, material, or software sold or provided by
Spectracom, replacement parts or units, or services provided,
including but not limited to any interruption of service, excess
charges resulting from malfunctions of hardware or software,
loss of business or anticipatory profits resulting from the use or
operation of the Spectracom product or software, whatsoever
or howsoever caused. In no event shall Spectracom be liable
for any direct, indirect, special or consequential damages
whether the claims are grounded in contract, tort (including
negligence), or strict liability.
EXTENDED WARRANTY COVERAGE
Extended warranties can be purchased for additional periods
beyond the standard five-year warranty for those products
covered under five-year warranty. Contact Spectracom no later
than the last year of the standard five-year warranty for
extended coverage.
www.spectracomcorp.com
www.spectracom.fr
