Splicecom PCS 410 Manuale utente

PCS 410, 400 & PCS 50 User Manual

Version 3.2

November 2007 Part No. DOC-MN-PCS400/50-00

PCS 400/410 and 50 User Manual

Contents

Introduction................................................................................................................................................. 1

Home Page................................................................................................................................................... 3

Your PCS Off-hook ................................................................................................................................... 5

Making a Call ............................................................................................................................................... 6

Answering a Call ......................................................................................................................................... 7

End a Call..................................................................................................................................................... 8

Call Status..................................................................................................................................................... 9

Place a Call on Hold ................................................................................................................................. 10

Transfer a Call ........................................................................................................................................... 10

Add a Note to a Call................................................................................................................................. 13

Redial a number ........................................................................................................................................ 13

Displaying a Web Page or Directory...................................................................................................... 15

Parking a Call............................................................................................................................................. 15

Call Pick up................................................................................................................................................ 16

Switch to Hands Free............................................................................................................................... 18

Mute a Call ................................................................................................................................................. 18

Changing the Volume............................................................................................................................... 18

Incoming Call History.............................................................................................................................. 19

Missed Calls ............................................................................................................................................... 21

Conferencing ............................................................................................................................................. 23

User Configuration ................................................................................................................................... 25

Call Waiting................................................................................................................................................ 26

Call Forwarding......................................................................................................................................... 28

Out of Office Message............................................................................................................................. 31

Do Not Disturb ........................................................................................................................................ 33

Entering Further Numbers...................................................................................................................... 35

Speed Dials (Favourites) .......................................................................................................................... 36

Changing your Ring Tunes...................................................................................................................... 40

Using with the System Directories ......................................................................................................... 43

Users Directory ......................................................................................................................................... 45

Departments .............................................................................................................................................. 48

Contacts...................................................................................................................................................... 53

Voicemail.................................................................................................................................................... 63

Hot Desking .............................................................................................................................................. 74

System Administration ............................................................................................................................. 76

Icons in Brief ............................................................................................................................................. 79

Keyboard Short cuts................................................................................................................................. 87

Index ........................................................................................................................................................... 91

5 Series/V3.2/1107/2 - i - Contents

PCS 400/410 and 50 User Manual

- 1 - PCS 400/410 and 50 User Manual

Introduction

SpliceCom’s range of Proactive Communication Stations (PCS) delivers the ultimate in service to

the desktop for those seeking the real business benefits that can be gained from the convergence

of voice, data, video and web enabled applications. When used in conjunction with the

maximiser, PCS allows the relevant information from your core business applications to be

“pushed” to the desktops of those who need it in a timely and controlled manner, totally

independent of the type of telephone you may wish to deploy.

The PCS 400/410 is an IP hard phone, providing all the

facilities associated with a top of the range digital phone for

making and receiving calls. It then extends the control and

information associated with these calls through an

integrated, full-size VGA (Video Graphics Array), LCD

touch screen. Where business phones have traditionally

provided context sensitive keys around a small display to

aid use, the PCS 400/410 provides a far larger, context

sensitive screen. Graphical icons are used to control

telephony functions in the same intuitive manner you

associate with mobile phones.

The PCS 50 application delivers ALL of the benefits associated with the PCS 400/410 desktop

station to those who wish to use traditional telephones or IP soft phones. Supplied as standard

with every maximiser system, PCS 50 can be run on any PC or laptop computer running

Microsoft Windows, Apple Mac OS X or Linux operating systems.

The PCS 50 application can run as an IP soft phone, where t

PC becomes the telephone. The PC must have multi-med

capabilities with a headset and microphone connected.

Alternatively, the PCS 50 application can be configured to

partner SpliceCom’s PCS 100, PCS 10, PCS 5 or an existing

analogue handset where the voice path is connected via the

handset but the application assists the user to handle calls

quickly and efficiently.

5 Series/V3.2/1107/2 - 1 - Introduction

PCS 400/410 and 50 User Manual

- 2 - PCS 400/410 and 50 User Manual

Introduction

5 Series/V3.2/1107/2 - 2 - Introduction

PCS 400/410 and 50 User Manual

PCS 50 is also the key component in SpliceCom’s unique

Extension Anywhere feature set for remote, mobile and home

based employees. IP Extension Anywhere sees it used as an

IP Softphone (as an alternative to PCS 400/410 or PCS 100,

Analogue Extension Anywhere utilises PCS 50 as a “Partner”

to an existing home phone, whist GSM/Mobile Extension

Anywhere uses the same arrangement to allow a standard

mobile phone to become an fully integrated “maximiser”

extension - wherever a wireless (or standard) VPN service is

available.

- 3 - PCS 400/410 and 50 User Manual

Home Page

The display on your PCS when first connected to the maximiser system is called your Home

Page. This is a web page, the link to which is specified by your System Administrator. Your

Home Page can be linked to a web page stored on the Internet, on your company’s intranet or

on the telephone system’s internal web server. By default, your Home Page points to a web page

stored on your telephone system’s internal web server. Your System Administrator can edit this

web page to suit your company’s needs.

At the bottom of your Home Page you are provided with a context-sensitive tool bar, which will

give you different icons depending on the feature or screen you are currently using.

Call Control Toolbar

Home Page

Contacts

(please refer to p53)

Favourites

(please refer to p36)

Users

(please refer to p45)

Redial

(please refer to p13)

Options

Speaker

Messages

(please refer to p63)

While using your PCS you can return to your Home Page and the Call Control toolbar at any

time, depending on the screen you are currently working in, by either:

Selecting the Exit icon or pressing Esc

5 Series/V3.2/1107/2 - 3 - Home Page

PCS 400/410 and 50 User Manual

- 4 - PCS 400/410 and 50 User Manual

Home Page

5 Series/V3.2/1107/2 - 4 - Home Page

PCS 400/410 and 50 User Manual

By selecting the Home icon.

By default, between 7 pm and 8 am each day a screen saver will replace your Home Page. Touch

or click on the screen to return to your Home Page. However, the time that the screen saver will

appear can be changed by your System Administrator or it could appear after a specific idle time.

Please refer to your System Administrator for further information.

When using a PCS 50:

•The PCS 50 window can be resized by pointing the mouse at edge of the window and

dragging in the direction required.

•The PCS 50 can be minimised to the System Tray. Please refer to page 76 for further

details.

When using a PCS 400/410 the stylus LED will flash to indicate the status of the phone as

follows:

•Dialling – on

•Alerting – flash 250/250 mSec

Busy – flash 500/250 mSec•

•Hold – flash 250/2000 mSec

•Connected – on

•Call Waiting – flash 250/250 mSec

he stylus LED is also used to indicate that a new voicemail message has been received. Please

lease note: all actions in a “bold” typeface indicate key entries on a Windows/Mac OS X PC

refer to page 63 for further information.

keyboard.

- 5 - PCS 400/410 and 50 User Manual

Call Handling

Your PCS Off-hook

When your PCS is off-hook the following Dial Pad will appear allowing you to make calls, view

the Directories, change the volume etc. All the icons displayed are explained in further detail in

the appropriate section of this User Guide.

Park icons

Contacts

Favourites

Departments

Users

Pick Up

Redial

Mute Volume Down Volume Up Speaker On Incoming Call

History

Headset Operation

When a headset is connected to the PCS 400/410 the handset will operate in hands free mode.

The Speaker icon will indicate if the phone is on or off-hook. Lift the handset to override this

operation. Please refer to page 16 for further details.

5 Series/V3.2/1107/2 - 5 - Call Handling

PCS 400/410 and 50 User Manual

- 6 - PCS 400/410 and 50 User Manual

Call Handling

Making a Call

1 Lift the handset or select the Speaker icon

2 You will be presented with the Dial Pad

3 Dial the number required (internal or external number)

4 The Call Status screen will appear displaying whom you are ringing, your

name and any other information held on the system if available.

If you have started to make a call, have changed your mind and wish to stop the

call either replace your handset or select the Speaker icon or select the Reject

Call icon.

Making an Internal Call to a User (another extension)

1 Lift the handset or select the Speaker icon

2 You will be presented with the Dial Pad

3 Dial the extension number required

Alternatively;

1 From the Call Control Toolbar, select the Users icon. A list of the Users on

your system will appear.

2 Use the Search facilities to find the User you require (please refer to page 43

for further assistance).

3 Select the User required and select the Dial icon or press Enter

4 The Call Status screen will appear displaying the extension you are ringing

and your name.

For further information on working with the Users Directory please refer to page 45.

Making an Internal Call to a Department

1 Lift the handset or select the Speaker icon. You will be presented with the

Dial Pad

2 Dial the extension number of the Department required

2 Select the Departments icon. A list of the Departments on your system will

appear.

3 Use the Search facilities to find the Department you require (please refer to

page 43 for further assistance).

5 Series/V3.2/1107/2 - 6 - Call Handling

PCS 400/410 and 50 User Manual

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