Splicecom Maximiser Manuale di installazione e funzionamento

Installation & Reference Manual

Version 3.2

April 2010

Installation and Reference Manual

Document No. 001

Version No. V3.2/0410/6

SpliceCom Ltd

The Hall Business Centre, Berry Lane

Chorleywood, Herts WD3 5EX

Tel: 01923 287700

Website: www.splicecom.com

Installation and Reference Manual

Contents

Installation and Reference Manual v3.2/0410/6 i

Contents

Introduction......................................................................................................................................................... 1

Platform Overview .............................................................................................................................................. 2

5 Series Hardware........................................................................................................................................... 2

4 Series Hardware........................................................................................................................................... 4

maximiser Handsets ....................................................................................................................................... 6

maximiser Software...................................................................................................................................... 11

System Architecture .......................................................................................................................................... 15

Installing a System............................................................................................................................................. 21

System Operation ............................................................................................................................................. 24

Manager........................................................................................................................................................ 24

Configuring System Details.......................................................................................................................... 26

Call Status...................................................................................................................................................... 27

Call Logging .................................................................................................................................................. 27

Configuring the Call Server .......................................................................................................................... 27

Setting the IP Address of the Call Server ..................................................................................................... 28

Using DHCP .................................................................................................................................................. 29

System Time.................................................................................................................................................. 30

Setting up Administrative Access................................................................................................................. 31

Using Auto Add Phones............................................................................................................................... 34

Installing Licences......................................................................................................................................... 35

Connecting a Module .................................................................................................................................. 39

Connecting an Analogue Phone ................................................................................................................. 48

Connecting a PCS IP Phone ......................................................................................................................... 51

Installing PCS Software ................................................................................................................................. 58

Connecting Multiple Call Servers................................................................................................................. 72

Configuring PBX functionality........................................................................................................................... 77

Configuring an Analogue Extension Port.................................................................................................... 77

Configuring an IP Phone.............................................................................................................................. 79

Working with Users ...................................................................................................................................... 80

Working with Dial Plans.............................................................................................................................. 114

Working with Groups.................................................................................................................................. 122

Routing calls via a Department.................................................................................................................. 128

Setting up the Contacts Database ............................................................................................................. 141

Using a Time Plan ....................................................................................................................................... 148

Conferencing.............................................................................................................................................. 152

Working with Companies........................................................................................................................... 155

Working with Trunks................................................................................................................................... 159

Working with DDI Plans.............................................................................................................................. 169

Working with LCR Plans .............................................................................................................................. 175

Using Area Codes ....................................................................................................................................... 177

Configuring Music Channels...................................................................................................................... 177

Using Events ............................................................................................................................................... 181

Using the TAPI Driver.................................................................................................................................. 183

Internal Web Server......................................................................................................................................... 184

Working with Voicemail .................................................................................................................................. 187

Voicemail Ports ........................................................................................................................................... 188

Licensing ..................................................................................................................................................... 189

Enabling Voicemail for a User.................................................................................................................... 190

Installation and Reference Manual

Contents

Installation and Reference Manual v3.2/0410/6

Leaving a Message..................................................................................................................................... 192

Accessing Voicemail ................................................................................................................................... 193

Remote Access to Voicemail...................................................................................................................... 202

Setting up Voicemail Email......................................................................................................................... 207

Setting up SMS Alerts ................................................................................................................................. 209

Using voicemail with a Paging Port........................................................................................................... 209

Voicemail for a Department....................................................................................................................... 209

Creating an Auto Attendant ....................................................................................................................... 222

Creating VXML Scripts................................................................................................................................. 225

Call Recording............................................................................................................................................. 232

Maintaining and Troubleshooting Voicemail............................................................................................ 237

Importing and Exporting the Configuration .................................................................................................. 240

Data Routing ................................................................................................................................................... 247

Creating a WAN Link................................................................................................................................... 247

Setting up IP Routes ................................................................................................................................... 248

Setting up PPP............................................................................................................................................. 248

Setting up Bandwidth on Demand (BOD) ................................................................................................ 249

Maintenance & Troubleshooting ................................................................................................................... 250

Utilities ........................................................................................................................................................ 250

PHP Utility Pages......................................................................................................................................... 251

System Access............................................................................................................................................. 251

Reset Switch................................................................................................................................................ 253

Powering down a Call Server ..................................................................................................................... 255

Rebooting a module .................................................................................................................................. 255

Backing up the Database ........................................................................................................................... 255

Upgrading the System................................................................................................................................ 258

Initial Configuration Boot Menu ................................................................................................................ 267

Accessing the log files................................................................................................................................ 268

Using Setnet ............................................................................................................................................... 269

Using Telnet................................................................................................................................................ 270

Field Descriptions............................................................................................................................................ 272

Manage Company...................................................................................................................................... 272

Users ........................................................................................................................................................... 272

Departments............................................................................................................................................... 282

Groups......................................................................................................................................................... 288

Time Plans ................................................................................................................................................... 289

Contacts ...................................................................................................................................................... 290

Meet Me Conference................................................................................................................................. 292

Dial Plans..................................................................................................................................................... 293

Companies.................................................................................................................................................. 299

Trunks.......................................................................................................................................................... 300

Trunk Groups .............................................................................................................................................. 304

DDI Plans..................................................................................................................................................... 304

LCR Plans ..................................................................................................................................................... 305

Voicemail Ports ........................................................................................................................................... 305

Music Channels .......................................................................................................................................... 307

Events.......................................................................................................................................................... 308

VXML Scripts ................................................................................................................................................ 308

Auto Attendant ........................................................................................................................................... 310

Modules ...................................................................................................................................................... 310

Phones ........................................................................................................................................................ 316

Installation and Reference Manual

Contents

Installation and Reference Manual v3.2/0410/6 iii

Unassigned Phones ................................................................................................................................... 319

Unassigned Modules ................................................................................................................................. 319

System......................................................................................................................................................... 319

Licences ...................................................................................................................................................... 320

Administrators............................................................................................................................................. 320

Utilities ........................................................................................................................................................ 321

Area Codes.................................................................................................................................................. 322

WAN Links ................................................................................................................................................... 322

Technical Data ................................................................................................................................................. 326

Cable Specifications ................................................................................................................................... 328

Relay Outputs ............................................................................................................................................. 330

Event Inputs ................................................................................................................................................ 331

PCS 580G Technical Details ........................................................................................................................ 332

PCS 570G Technical Details ........................................................................................................................ 332

PCS 570/560 Technical Details ................................................................................................................... 333

PCS 410 Technical Details........................................................................................................................... 334

PCS 400 Technical Details........................................................................................................................... 335

PCS 100 Technical Details........................................................................................................................... 336

PCS 520 Technical Details........................................................................................................................... 337

PCS 10 Technical Details............................................................................................................................. 337

PCS 5 Technical Details............................................................................................................................... 338

Safety Caution............................................................................................................................................. 338

PCS 505 Technical Details........................................................................................................................... 339

Voice Compression Card Technical Details ............................................................................................... 339

“Music on Hold” Adapter Technical Details .............................................................................................. 339

“Paging Port” Adapter Technical Details.................................................................................................... 340

Trunk NT Mode Dongles ............................................................................................................................ 341

Glossary ........................................................................................................................................................... 344

Index ................................................................................................................................................................ 349

Installation and Reference Manual

Introduction

Installation and Reference Manual v3.2/0410/6 1

Introduction

The

max

imiser business telephony system from SpliceCom provides a breakthrough in integrated voice

communications. Developed from state of the art technology it delivers real life benefits associated with

many traditionally separate components in one single, seamless system, currently supporting 4 to 10,000

IP or analogue extensions. When used in conjunction with SpliceCom’s broad range of Proactive

Communication Station (PCS) phones or applications,

max

imiser allows businesses to converge their

telephone system with their core business applications, so ensuring that the right information can be

delivered to the desktops of the right people at the right time.

Through the use of an innovative architecture,

max

imiser eliminates the physical and geographical

limitations of traditional telephone systems, allowing great savings to be made on administration,

management and infrastructure costs, through the unification of resource. This approach allows all

businesses, irrespective of size, to benefit from extended communications, and more importantly

protects their initial investment by growing with the business as the need for communication scales and

becomes ever more demanding.

Embracing open standards wherever they exist,

max

imiser utilises a Linux operating system and IP

communications as its core. This allows it to be deployed as a simple PBX with sophisticated, yet easy to

use call handling facilities. Alternatively,

max

imiser can be used to deliver voice as just another

application – albeit a very business critical one – in a fully converged IP network. In the latter case,

max

imiser’s modular components can be distributed throughout a building, spread across a campus or

even located in different locations, yet still operate and be managed as a single integrated system. With

its ability to integrate seamlessly with multiple applications, independent of platform or location,

max

imiser delivers the blueprint for business telephony in the 21st Century.

The purpose of this manual is to give a step by step guide on how to install, configure and troubleshoot a

max

imiser system. The manual starts with a feature guide of each element of a system together with an

understanding of the architecture used and finishes with a complete listing of each configuration field

and its function together with in-depth technical data.

Please note that where the phrase “Call Server” is used this refers to the 5100 Call Server, the 5108 Call

Server, the 4100 Call Server and the 4140 Remote Call Server unless specified.

Installation and Reference Manual

Platform Overview

Installation and Reference Manual v3.2/0410/6

Platform Overview

The

max

imiser system provides a single telephony system for small-to-medium sized companies with

support for 4 to 10,000 extensions. It is a purely IP system supporting either traditional analogue or IP

Phones.

5 Series Hardware

The 5 series

max

imiser range consists of the 5100 Call Server, 5300 Phone and 5108 Call Server. Each

module is 1u in height and can be mounted in a 19” rack.

5100 Call Server

The main control unit of the system, this module provides:

•PBX

•Quad BRI (8 channels) / NT ports (2 ports enabled by

licences)

•2 x PRI (30 channels) / NT / DPNSS ports (1 channel

on each port enabled, the remaining channels can

be enabled by licences)

•1 x LAN Link port, 10/100 Mbps Full Duplex Ethernet

port for connectivity to existing LAN or dedicated LAN

switch

•4 x 10/100 Mbps Ethernet ports, integral QoS LAN switch, auto-sensing for MDI/MDIX connectivity and

802.3af Power over Ethernet supported

•16 x standard analogue (POTS) ports with support for DTMF analogue handsets, PCS 510/505/10/5, fax

machines and modems plus Caller Display support (8 ports enabled by licences)

•IP Router

•H.323 Gatekeeper

•H.323 Gateway

•Hard disk storage for software, LDAP database (supporting 10,000 configuration entries), voicemail,

internal Web Server, Music on Hold and feature licenses

•1 x power socket for 48 volts PSU supplied as standard

•2 x Relay inputs for eg burglar alarm

•2 x External relays for eg door entry system

•1 x USB port for software upgrade purposes

•Supports H.450.2 (Call Transfer), H.450.4 (Hold), H.450.5 (Park) and H.450.7 (Message Waiting)

•SIP Proxy Server support

•Supports SIP and H.323 trunk services

•Supports NAT Traversal

•Native mode – G.711 64K with echo cancellation

•Can support up to 68 x G.729a Compression channels (requires licences)

•Supports 500 Users (analogue and/or IP)

•Up to 200 Call Servers per system (max 10,000 extensions, analogue and/or IP and max 5,000 trunks)

Installation and Reference Manual

Platform Overview

Installation and Reference Manual v3.2/0410/6 3

5300 Phone

This module provides connection for standard analogue telephones:

•Available as 5315 providing 15 POTS ports or 5330

providing 30 POTS ports

•Support for DTMF analogue handsets, PCS 5/10, fax

machines and modems

•Caller Display support

•On-hook voltage 48V, off-hook current 25 mA, ring

voltage 44V rms

•4 x 10/100 Mbps Ethernet ports, integral QoS LAN switch, auto-sensing for MDI/MDIX connectivity and

802.3af Power over Ethernet supported

•1 x LAN Link port, 10/100 Mbps Full Duplex Ethernet port for connectivity to existing LAN or dedicated

LAN switch

•1 x USB socket, allows wireless LAN connectivity via USB 2.0 WiFi adapter.

•1 x power socket for 48 volts PSU supplied as standard

•Provided with PCS 60 or PCS 50 application to partner an analogue handset from a Windows or Mac

OSX PC

5108 Call Server

The 5108 Call Server is designed either for the smaller business or the small remote office as part of a

larger network. This module provides:

•PBX

•Dual BRI (4 channels) / NT ports (1 port enabled by licence)

•4 x standard analogue (POTS) ports with support for DTMF

analogue handsets, PCS 5/10, fax machines and modems plus

Caller Display support

•IP Router

•1 x LAN Link port, 10/100 Mbps Full Duplex Ethernet port for

connectivity to existing LAN or dedicated LAN switch

•4 x 10/100 Mbps Ethernet ports, integral QoS LAN switch, auto-sensing for MDI/MDIX connectivity and

802.3af Power over Ethernet supported

•H.323 Gatekeeper and H.323 Gateway

•Hard disk storage for software, LDAP database (supporting 10,000 configuration entries), voicemail,

internal Web Server, Music on Hold and feature licenses

•1 x Relay inputs for eg burglar alarm

•1 x External relays for eg door entry system

•1 x power socket for 48 volts PSU supplied as standard

•Supports H.450.2 (Call Transfer), H.450.4 (Hold), H.450.5 (Park) and H.450.7 (Message Waiting)

•SIP Proxy Server support

•Supports SIP and H.323 trunk services

•Supports NAT Traversal

•Native mode – G.711 64K with echo cancellation

•Can support up to 8 x G.729a Compression channels (requires licences)

•Supports 8 Users (or 12 Users with a 5108Plus licence – 4 analogue and 8 IP phone users, or 12 IP

phone users)

Installation and Reference Manual

Platform Overview

Installation and Reference Manual v3.2/0410/6

4 Series Hardware

The 4 series

max

imiser system is made up of 3 components – 4100 Call Server, 4200 Trunk and

4300 Phone. The 4140 Remote Call Server combines the functionality of all three of these modules in a

single unit. Each module is 1u in height and can be mounted in a 19” rack.

4100 Call Server

The main control unit of the system, this module provides:

•PBX

•Quad BRI (8 channels) / NT ports

•Optional single PRI (30 channels) / NT / DPNSS port

•IP Router

•8 port QoS 10/100 Base-T switch

•Rear 10/100 LAN port

•WAN port V.11 - megastream 2 Mb

•H.323 Gatekeeper

•H.323 Gateway

•Hard disk storage for software (10 GB), LDAP database – supporting 10,000 User entries, voicemail,

Internal Web Server, Music on Hold and feature licenses

•48 volts PSU (so can purchase commercial UPS)

•2 x Relay inputs for eg burglars alarms

•2 x External relays

•Supports H.450.2 (Call Transfer), H.450.4 (Hold), H.450.5 (Park) and H.450.7 (Message Waiting)

•SIP Proxy Server support

•Supports SIP and H.323 trunk services

•Supports NAT Traversal

•LAN PWR port to provide Power over Ethernet (PoE) for the PCS 400/100.

•Native mode – G.711 64K with echo cancellation

•Optional Compression card supporting G.729 8K for WAN links

•Supports 300 Users (analogue and/or IP)

•Supports 4 Trunk modules

•Up to 100 Call Servers and Trunk modules per system (max 5,000 extensions, analogue and/or IP)

4200 Trunk

This module provides additional ISDN and WAN ports:

•Quad BRI (8 channels) / NT ports

•Optional single PRI (30 channels) / NT / DPNSS port

•WAN port V.11 - megastream 2 MB

•8 port QoS 10/100 Base-T switch

•Integral H.323 Gateway

•IP Router

•LAN Power port for Power over Ethernet

•Up to 4 Trunk Modules per Call Server

•Up to 100 Trunk Module and Call Servers per system

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