Star Trac E-TRe Manuale utente

Troubleshooting

STAR TRAC FITNESS 1 637-1383 Rev: A

Treadmill Embedded Touch Screen Won’t Power Up

E-TRe and E-TRxe

This document contains the necessary information to troubleshoot a treadmill with an

embedded touch screen that will not power up.

Follow the flowchart on the next page.

All documents referenced in the flow chart are also included.

Verify that the

treadmill plugged

into the wall and

the power switch is

set to the ‘on’

position?

Unit plugged in and

power switch on?

Disconnect the power cord from the

underside of the treadmill and

reconnect it. Also verify that the cord is

secured with the tie strap.

(See 637-1308)

Yes

Verify that there

is power coming

from the wall.

Either 110 VAC

or 220 VAC

Plug the treadmill

into the wall outlet

and turn the power

switch to the ‘on’

position and test.

No Does the

screen turn on?

Treadmill is

operational.

Yes

Is there

sufficient

voltage from

the wall?

Yes

Check the wall

breaker. Make

sure the breaker

has not tripped

off..

No Was the

breaker tripped

off?

Turn the breaker

on so power is

coming from the

outlet and test the

treadmill.

Yes

Does the

screen turn on? Treadmill is

operational.

Yes

Does the

screen turn on?

Yes

Remove the motor

shroud. Check the

MCB to see if any

lights are on.

Are the MCB

lights on? No

The outlet is at fault. Plug the

treadmill into another outlet.

MCB Will Not

Power Up

(637-1378)

Yes

The MCB may not be

getting power or is faulty.

Follow the procedures in

“MCB Will Not Power Up”

Verify that the

breaker on the

treadmill has not

been tripped.

Was the

breaker

tripped?

Push the

breaker in to

reset and test

the unit.

Does the

screen turn on? Yes

Treadmill is

operational. Yes

Pg. 2

Ver. 1 Ver 1

Determine the

version of the MCB

inside the treadmill.

(See 637-1338)

Version 1 or

Version 2

Pg. 2

Ver. 2

Ver 2

Ver. 2

The screen may need

to be manually reset.

Follow procedures in

“Manual Computer

Reset”

Manual

Computer

Reset

(637-1382)

Does the

screen turn on?

The treadmill is

operational.

Replace the embedded

screen and return failed

display to Star Trac.

Yes

Without an external power

supply, multiple checks will need

to be made. Follow procedures in

“Checking the Power Supply and

Power Cables”

Verify that the LED

on the power

supply board is on. Is the LED on? Checking the

Power Supply

(637-1379)

The power supply may

not be getting power or

is faulty. Follow

procedure in “Checking

the Power Supply”

The next trouble shooting

step will require an

external power supply.

Test the

Embedded Screen

with an External

Power Supply

(637-1380)

Yes

Ver. 1

Is external

supply available? Yes

Checking the

Power Supply

and Power

Cables

(637-1381)

Does the

screen turn on?

Yes

Does the

screen turn on?

The treadmill is

operational. Yes

The screen is good. Multiple

checks will need to be made to

determine the root cause. Follow

procedures in “Checking the

Power Supply and Power Cables”

Checking the

Power Supply

and Power

Cables

(637-1381)

The treadmill is

operational.

Customer Services Bulletin

STAR TRAC FITNESS 1 of 1 637-1308 Rev: A

Treadmill Power Cord Tie Wrap

E Series & S Series Treadmills

Star Trac recommends securing the power cord on the E Series and S Series treadmills with a tie wrap (zip tie). This will

prevent intermittent power issues caused when the power cord become loose in the connector.

Step 1 Make sure the power cord connector it securely plugged in to the treadmill (Fig. 1). Raise the treadmill incline to

15% (or high enough to give you room to work underneath). Once elevated, turn the power switch Off, so the unit

does not automatically come back down while you are working underneath.

Step 2 You may need to open the motor shroud. You will need to loop a tie wrap (zip tie) up and back down through two

holes to hold the power cord connector into place (Fig. 2).

Fig. 1

Fig. 2

Step 3 Make sure the power cord is routed out the front of the treadmill (Fig. 3) and will be out of the way of the unit’s

normal operation. Make sure the power cord has enough slack so that the treadmill can incline and decline

without tension on the power cord. Cut the excess tie wrap (Fig. 4)

Fig. 3

Fig. 4

Test unit for proper function.

General Information

STAR TRAC FITNESS 1 of 8

637-1338 Rev: B

MCB Changes

All AC Motor System Treadmills:

Starting August 2010 there will be a change of the MCB.

•New P/N 715-3881 for 110 volt systems

•New P/N 715-3880 for 220 volt systems

Some components on the old system have been designed into the new MCB and are no longer needed.

This document explains the changes that have been made and the difference between the old and new system.

Components Not Needed with New MCB

he following diagrams (Fig. 1 and 2) show the old system and have the parts highlighted that won’t be part of the new

system. Figure 3 shows the wiring diagram of the old system.

•Resistors and Brackets (Items No. 21, P/N: 715-3588 and Item No. 15, P/N: 170-0688)

•Power Supply (Item No. 25, P/N: 715-3784)

•Fan Cable (Item No. 24, P/N 715-3674)

Fig. 1

General Information

STAR TRAC FITNESS 2 of 8

637-1338 Rev: B

Fig. 2

General Information

STAR TRAC FITNESS 3 of 8

637-1338 Rev: B

Fig.3

General Information

STAR TRAC FITNESS 4 of 8

637-1338 Rev: B

New AC System:

The new MCB’s are backwards compatible with all AC Motor System Treadmill:

•P-Series 7600/7700 (still requires the FCB “Fan Control Board” and the cable that goes from the FCB to the MCB)

•E-Series Treadmills

•S-TRc Treadmill

If you use the new MCB to replace the old version you may leave the unnecessary components unplugged (resistors and

power supply) on the motor pan.

Serial Number Cut In for 110V units:

E-TR/E-TRe

•TREN1008-U21673 and up

E-TRx/E-TRxe

•TREX1008-U21673 and up

S-TRc serial number cut in:

•Not available as of today

Serial Number Cut In for 220V units:

E-TR/E-TRe

•TREN1008-U21250 to TREN1008-U21254

•TREN1008-U21276 and up

E-TRx/E-TRxe

•TREX1008-U21276 and up

S-TRc serial number cut in:

•Not available as of today

General Information

STAR TRAC FITNESS 5 of 8

637-1338 Rev: B

Figure 4 and 5 below show a drawing of the new system followed by Figure 6 which shows the wiring diagram of the new

system (110V/220V).

Fig. 4

General Information

STAR TRAC FITNESS 6 of 8

637-1338 Rev: B

Fig. 5

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