Star Trac E-TRe Manuale utente
Troubleshooting
STAR TRAC FITNESS 1 637-1383 Rev: A
Treadmill Embedded Touch Screen Won’t Power Up
E-TRe and E-TRxe
This document contains the necessary information to troubleshoot a treadmill with an
embedded touch screen that will not power up.
Follow the flowchart on the next page.
All documents referenced in the flow chart are also included.
Verify that the
treadmill plugged
into the wall and
the power switch is
set to the ‘on’
position?
Unit plugged in and
power switch on?
Disconnect the power cord from the
underside of the treadmill and
reconnect it. Also verify that the cord is
secured with the tie strap.
(See 637-1308)
Yes
Verify that there
is power coming
from the wall.
Either 110 VAC
or 220 VAC
Plug the treadmill
into the wall outlet
and turn the power
switch to the ‘on’
position and test.
No Does the
screen turn on?
No
Treadmill is
operational.
Yes
Is there
sufficient
voltage from
the wall?
Yes
Check the wall
breaker. Make
sure the breaker
has not tripped
off..
No Was the
breaker tripped
off?
Turn the breaker
on so power is
coming from the
outlet and test the
treadmill.
Yes
Does the
screen turn on? Treadmill is
operational.
Yes
No
Does the
screen turn on?
Yes
Remove the motor
shroud. Check the
MCB to see if any
lights are on.
No
Are the MCB
lights on? No
The outlet is at fault. Plug the
treadmill into another outlet.
No
MCB Will Not
Power Up
(637-1378)
Yes
The MCB may not be
getting power or is faulty.
Follow the procedures in
“MCB Will Not Power Up”
Verify that the
breaker on the
treadmill has not
been tripped.
Was the
breaker
tripped?
No
Push the
breaker in to
reset and test
the unit.
Does the
screen turn on? Yes
Treadmill is
operational. Yes
No
Pg. 2
Ver. 1 Ver 1
Determine the
version of the MCB
inside the treadmill.
(See 637-1338)
Version 1 or
Version 2
Pg. 2
Ver. 2
Ver 2
Ver. 2
The screen may need
to be manually reset.
Follow procedures in
“Manual Computer
Reset”
Manual
Computer
Reset
(637-1382)
Does the
screen turn on?
The treadmill is
operational.
Replace the embedded
screen and return failed
display to Star Trac.
Yes
No
Without an external power
supply, multiple checks will need
to be made. Follow procedures in
“Checking the Power Supply and
Power Cables”
No
Verify that the LED
on the power
supply board is on. Is the LED on? Checking the
Power Supply
(637-1379)
No
The power supply may
not be getting power or
is faulty. Follow
procedure in “Checking
the Power Supply”
The next trouble shooting
step will require an
external power supply.
Test the
Embedded Screen
with an External
Power Supply
(637-1380)
Yes
Ver. 1
Is external
supply available? Yes
Checking the
Power Supply
and Power
Cables
(637-1381)
No
Does the
screen turn on?
Yes
Does the
screen turn on?
The treadmill is
operational. Yes
The screen is good. Multiple
checks will need to be made to
determine the root cause. Follow
procedures in “Checking the
Power Supply and Power Cables”
Checking the
Power Supply
and Power
Cables
(637-1381)
The treadmill is
operational.
Customer Services Bulletin
STAR TRAC FITNESS 1 of 1 637-1308 Rev: A
Treadmill Power Cord Tie Wrap
E Series & S Series Treadmills
Star Trac recommends securing the power cord on the E Series and S Series treadmills with a tie wrap (zip tie). This will
prevent intermittent power issues caused when the power cord become loose in the connector.
Step 1 Make sure the power cord connector it securely plugged in to the treadmill (Fig. 1). Raise the treadmill incline to
15% (or high enough to give you room to work underneath). Once elevated, turn the power switch Off, so the unit
does not automatically come back down while you are working underneath.
Step 2 You may need to open the motor shroud. You will need to loop a tie wrap (zip tie) up and back down through two
holes to hold the power cord connector into place (Fig. 2).
Fig. 1
Fig. 2
Step 3 Make sure the power cord is routed out the front of the treadmill (Fig. 3) and will be out of the way of the unit’s
normal operation. Make sure the power cord has enough slack so that the treadmill can incline and decline
without tension on the power cord. Cut the excess tie wrap (Fig. 4)
Fig. 3
Fig. 4
Test unit for proper function.
General Information
STAR TRAC FITNESS 1 of 8
637-1338 Rev: B
MCB Changes
All AC Motor System Treadmills:
Starting August 2010 there will be a change of the MCB.
•New P/N 715-3881 for 110 volt systems
•New P/N 715-3880 for 220 volt systems
Some components on the old system have been designed into the new MCB and are no longer needed.
This document explains the changes that have been made and the difference between the old and new system.
Components Not Needed with New MCB
T
he following diagrams (Fig. 1 and 2) show the old system and have the parts highlighted that won’t be part of the new
system. Figure 3 shows the wiring diagram of the old system.
•Resistors and Brackets (Items No. 21, P/N: 715-3588 and Item No. 15, P/N: 170-0688)
•Power Supply (Item No. 25, P/N: 715-3784)
•Fan Cable (Item No. 24, P/N 715-3674)
Fig. 1
General Information
STAR TRAC FITNESS 2 of 8
637-1338 Rev: B
Fig. 2
General Information
STAR TRAC FITNESS 3 of 8
637-1338 Rev: B
Fig.3
General Information
STAR TRAC FITNESS 4 of 8
637-1338 Rev: B
New AC System:
The new MCB’s are backwards compatible with all AC Motor System Treadmill:
•P-Series 7600/7700 (still requires the FCB “Fan Control Board” and the cable that goes from the FCB to the MCB)
•E-Series Treadmills
•S-TRc Treadmill
If you use the new MCB to replace the old version you may leave the unnecessary components unplugged (resistors and
power supply) on the motor pan.
Serial Number Cut In for 110V units:
E-TR/E-TRe
•TREN1008-U21673 and up
E-TRx/E-TRxe
•TREX1008-U21673 and up
S-TRc serial number cut in:
•Not available as of today
Serial Number Cut In for 220V units:
E-TR/E-TRe
•TREN1008-U21250 to TREN1008-U21254
•TREN1008-U21276 and up
E-TRx/E-TRxe
•TREX1008-U21276 and up
S-TRc serial number cut in:
•Not available as of today
General Information
STAR TRAC FITNESS 5 of 8
637-1338 Rev: B
Figure 4 and 5 below show a drawing of the new system followed by Figure 6 which shows the wiring diagram of the new
system (110V/220V).
Fig. 4
General Information
STAR TRAC FITNESS 6 of 8
637-1338 Rev: B
Fig. 5
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