**ADIC / Sun Confidential** Sun_StorEdge_L7_Decision_Tree_Rev01_
10.0 SRC EMPTY
This error message indicates the autoloader attempted to get a tape from a selectable storage slot but the
tape is no longer there. A user manually removing a tape from the selected storage slot prior to the
autoloader gettingto the tapecan cause this error. Troubleshooting should begin byconfirming if the tape
was manually removed during the autoloader operation, and if confirmed, manually replacing the tape to
the selected storage slot and retrying the autoloader operation. An obstructed slot sensor (dust, lint, etc.
blocking the slot sensor) can also cause this error, as the autoloader will attempt to get a tape that isn’t
really there. Troubleshooting should continue with confirming the storage slot is empty, and if confirmed,
using compressed air to remove dust/debris from the slot sensor.
DP1: Check to see if the user manually removed the tape during the autoloader operation.
R1: User manually removed the tape from the selected storage slot.
A1: Replace the tape to the selected storage slot.
A1: Retry the autoloader move operation.
DP2: Check to see if the error message is still present.
R2: Error message is still present.
A2: Replace the autoloader.
R2: Error message no longer present.
A2: Continue normal autoloader operation.
R1: User did not manually remove the tape from the selected storage slot.
A1: Power down the autoloader.
A1: Remove all tapes from the autoloader.
A1: Use compressed air to clean all tape slot sensors.
A1: Replace all tapes.
A1: Power up the autoloader and retry the autoloader move operation.
DP2: Check to see if the error message is still present.
R2: Error message is still present.
A2: Replace the autoloader.
R2: Error message no longer present.
A2: Continue normal autoloader operation.
11.0 dEST FULL
This error message indicates the autoloader attempted to place a tape to a selectable storage slot but the
storage slot is now full. A user manually placing a tape to the selected storage slot prior to the autoloader
placing its tape can cause this error. Troubleshooting should begin withconfirming if the tape was manually
placed during the autoloader operation, and if confirmed, manuallyremoving the tape from the storage slot
and retrying the autoloader operation.
DP1: Check to see if the user manually placed a tape during the autoloader operation.
R1: User manually placed a tape to the selected storage slot.
A1: Remove the tape from the selected storage slot.
A1: Retry the autoloader move operation.
DP2: Check to see if the error message is still present.
R2: Error message is still present.
A2: Replace the autoloader.
R2: Error message no longer present.
A2: Continue normal autoloader operation.
R1: User did not manually place a tape to the selected storage slot.
A1: Power down the autoloader.
A1: Remove all tapes from the autoloader.
A1: Use compressed air to clean all tape slot sensors.
A1: Replace all tapes.
A1: Power up the autoloader and retry the autoloader move operation.
DP2: Check to see if the error message is still present.
R2: Error message is still present.
A2: Replace the autoloader.
R2: Error message no longer present.
A2: Continue normal autoloader operation.
