Symantec SIEM 9700 Series Manuale

Symantec™SIEM 9700 Series

Appliances Hardware

Installation Guide

Symantec™SIEM 9700 Series Appliances Hardware

Installation Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version: 1.0

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http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s support offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and/or Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers software upgrades

■Global support purchased on a regional business hours or 24 hours a day, 7

days a week basis

■Premium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our Web site

at the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

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If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/business/support/

Customer service

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www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and support contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs, DVDs, or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Technical Support ............................................................................................... 4

Chapter 1 Introduction ........................................................................... 9

About SIEM 9700 Series Appliances .................................................. 9

SIEM 9700 Series appliance front and rear views ............................... 10

Dimensions ................................................................................. 10

Panels, slots, and ports .................................................................. 11

SIEM 9700 Series appliance rear panel - details ................................. 12

SIEM 9700 Series appliance control panel ........................................ 14

Chapter 2 Safety ..................................................................................... 17

Safety overview ........................................................................... 17

Symbol conventions ..................................................................... 18

Identifier conventions ................................................................... 18

Electrical safety ........................................................................... 19

High voltage precautions ......................................................... 20

High voltage tools .................................................................. 20

Power cable ........................................................................... 21

Electrical storms .................................................................... 21

Short-Circuit protection .......................................................... 21

Combustible gas ........................................................................... 22

Batteries ..................................................................................... 22

Lasers ........................................................................................ 22

Personal injuries .................................................................... 23

Device damage ....................................................................... 23

User of optical fibre ...................................................................... 23

Cleaning optical connectors and ports ........................................ 24

Replacing optical fibres ........................................................... 24

Hot line work .............................................................................. 24

Power on/off ......................................................................... 24

Troubleshooting .................................................................... 25

Additional safety precautions ......................................................... 25

Lifting heavy objects ............................................................... 25

Sharp objects ........................................................................ 26

Plugging and unplugging boards ............................................... 26

Contents

Binding signal cables .............................................................. 26

Chapter 3 Installation requirements .................................................. 27

Environmental requirements ......................................................... 27

Power supply requirements ........................................................... 28

Power values ......................................................................... 28

Power cable and power socket .................................................. 29

Electrical safety ........................................................................... 29

Heat dissipation ........................................................................... 29

Heat dissipation guidelines ...................................................... 30

Air flow ................................................................................ 30

Installation checklist .................................................................... 31

Chapter 4 Unpacking and checking the devices .............................. 35

Checking before unpacking devices ................................................. 35

Procedure ............................................................................. 35

Chapter 5 Hardware installation ......................................................... 37

About hardware installation ........................................................... 37

Installation preparation ................................................................ 38

Learning the product .................................................................... 38

Learning safety precautions ........................................................... 38

Checking installation requirements ................................................. 38

Preparing materials ...................................................................... 38

Unpacking and checking the devices ................................................ 38

Assuring rack readiness ................................................................ 39

Chapter 6 Installing hardware into racks .......................................... 41

Installing the SIEM 9700 Series appliance guide rails .......................... 41

Installing the SIEM 9700 Series appliance into a rack ......................... 41

Chapter 7 Powering on the Symantec SIEM 9700 Series

Appliances ...................................................................... 43

Check before powering on .............................................................. 43

Powering on the SIEM 9700 Series appliance ..................................... 44

On/Off switch .............................................................................. 45

Powering off the SIEM 9700 Series appliance .................................... 46

Contents8

Introduction

This chapter includes the following topics:

■About SIEM 9700 Series Appliances

■SIEM 9700 Series appliance front and rear views

■Dimensions

■Panels, slots, and ports

■SIEM 9700 Series appliance rear panel - details

■SIEM 9700 Series appliance control panel

About SIEM 9700 Series Appliances

Symantec SIEM 9700 Series Appliances are scalable Security Information and

Event Management appliances, offering assured performance with Symantec's

Security Information Manager™software. SIEM 9700 Series is comprised of three

models; the 9750, 9751, and 9752. Each provide features such as 3.9TB of

redundant event storage, Enterprise connectivity via 8GB Fibre Channel (on the

9751 and 9752) and robust, dedicated out-of-band remote management designed

to enhance Symantec’s already industry-leading ease-of-use and accelerate

time-to-value. 9700 Series physical appliances can also be combined seamlessly

with virtual appliances ensuring full interoperability with the technology platforms

of the modern Enterprise.

The differences in the SIEM 9700 Series appliance models are as follows:

■SIEM 9750 - contains no FC HBA card.

■SIEM 9751 - contains a 2-Port 8 Gb FC HBA card.

■SIEM 9752 - contains a 4-Port 8 Gb FC HBA card.

Chapter

The SIEM 9700 Series appliance enclosure is 2U high. This device fits into a

standard 19”rack.

See “SIEM 9700 Series appliance front and rear views”on page 10.

See “Dimensions”on page 10.

See “Panels, slots, and ports”on page 11.

See “SIEM 9700 Series appliance rear panel - details”on page 12.

See “SIEM 9700 Series appliance control panel ”on page 14.

SIEM 9700 Series appliance front and rear views

The following figures describe SIEM 9700 Series appliance front and rear views.

Figure 1-1 SIEM 9700 Series appliance front

Figure 1-2 SIEM 9750 Appliance rear

See “About SIEM 9700 Series Appliances”on page 9.

Dimensions

This section describes SIEM 9700 Series appliance dimensions.

The following list describes dimensions of the SIEM 9700 Series appliance:

■Height: 8.7 cm (3.5”)

■Width: 43.0 cm (16.9”)

■Depth: 70.4 cm (27.8”)

■Weight without drives: 29.5 Kg (65 lbs)

Introduction

SIEM 9700 Series appliance front and rear views

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