Symantec ALTIRIS INVENTORY 7.0 SP2 - FOR NETWORK DEVICES... Manuale utente

Altiris™Patch Management

Solution for Windows from

Symantec User Guide

Version 7.0 SP2

Altiris™Patch Management Solution for Windows from

Symantec User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Legal Notice

Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the

product are trademarks or registered trademarks of Symantec Corporation or its affiliates

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The product described in this document is distributed under licenses restricting its use,

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may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

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PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

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Technical Support

Symantec Technical Support maintains support centers globally. Technical

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and functionality. The Technical Support group also creates content for our online

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fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

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Symantec’s support offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and/or web-based support that provides rapid response and

up-to-the-minute information

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For information about Symantec’s support offerings, you can visit our web site

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All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support web page at the following URL:

www.symantec.com/business/support/

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Customer service information is available at the following URL:

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Customer Service is available to assist with non-technical questions, such as the

following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and support contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

Managed Services remove the burden of managing and monitoring security

devices and events, ensuring rapid response to real threats.

Managed Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Education Services provide a full array of technical training, security education,

security certification, and awareness communication programs.

Education Services

To access more information about enterprise services, please visit our web site

at the following URL:

www.symantec.com/business/services/

Select your country or language from the site index.

Technical Support ............................................................................................... 3

Chapter 1 Introducing Patch Management Solution for

Windows .......................................................................... 11

About Patch Management Solution for Windows ............................... 11

How Patch Management Solution for Windows works ......................... 12

Where to get more information ....................................................... 13

Chapter 2 Implementing Patch Management Solution for

Windows .......................................................................... 15

Implementing Patch Management Solution for Windows ..................... 15

Chapter 3 Installing Patch Management Solution for

Windows .......................................................................... 17

Prerequisites for Patch Management Solution for Windows ................. 17

Installing Patch Management Solution for Windows ........................... 18

Upgrading Patch Management Solution for Windows ......................... 18

Migrating from Patch Management Solution for Windows 6.2 to

7.x ....................................................................................... 18

Uninstalling Patch Management Solution for Windows ....................... 21

Licensing .................................................................................... 21

Chapter 4 Installing the Software Update Plug-in .......................... 23

About the Software Update Plug-in ................................................. 23

Installing the Software Update Plug-in ............................................. 24

Upgrading the Software Update Plug-in ........................................... 24

Uninstalling the Software Update Plug-in ......................................... 25

About the Software Update Plug-in user interface .............................. 25

Chapter 5 Configuring Patch Management Solution for

Windows .......................................................................... 29

Configuring patch management Core Services settings ....................... 29

Customizing severity levels ............................................................ 30

Contents

Configuring vendor settings ........................................................... 31

Configuring software updates installation settings ............................ 31

Configuring inventory and vulnerabilities checking interval ................ 32

Core Services page ....................................................................... 33

Patch management vendor settings page .......................................... 33

Default Software Update Plug-in Policy page ..................................... 35

Chapter 6 Configuring Patch Management server tasks ............... 39

About Patch Management server tasks ............................................. 39

Downloading software updates catalog ............................................ 40

Downloading QChain .................................................................... 41

Checking Software Update packages integrity .................................. 42

Patch Management Import page ..................................................... 42

Download QChain page ................................................................. 43

Chapter 7 Staging and distributing software bulletins and

software updates ........................................................... 45

About software updates and software bulletins .................................. 45

About staging and distributing software bulletins .............................. 46

Staging software bulletins ............................................................. 47

Distributing software updates ........................................................ 48

Viewing the software update delivery summary report ....................... 49

About Software Update policies and maintenance windows ................. 49

Patch Remediation Center page ...................................................... 49

Software Update Policy Wizard pages .............................................. 51

Chapter 8 Using Patch Management reports ................................... 53

About Patch Management Solution for Windows reports ..................... 53

About compliance reports .............................................................. 54

About diagnostic reports ............................................................... 55

About remediation status reports .................................................... 55

About software bulletin reports ..................................................... 55

About the Patch Management home page ......................................... 55

Viewing Patch Management reports ................................................ 56

Chapter 9 Replicating Patch Management data in

hierarchy ......................................................................... 59

About replicating Patch Management data ........................................ 59

About Patch Management Language Alert rule .................................. 60

Replicating Patch Management language alerts ................................. 60

Contents8

About Patch Management software update catalog replication ............. 61

Replicating Patch Management import data ...................................... 61

About Software Update policy replication ......................................... 62

Replicating Software Update policies ............................................... 62

Appendix A Technical reference ............................................................ 65

About hierarchy and data replication direction .................................. 65

About Patch Management security roles ........................................... 66

Index .................................................................................................................... 69

9Contents

Contents10

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