Teltone M-395 Manuale utente

Substation Line Sharing Switch

(SLSS)

M-395 and M-396

Product Manual

40-400-00031, Rev. A

Note

This manual covers Models M-395-A-02, M-396-A-02, M-395-B-01, M-396-B-01, M-395-D-01,

M-396-D-01, M-395-E-01, and M-396-E-01.

Trademarks

Teltone is a registered trademark of Teltone Corporation.

Windows is a registered trademark of Microsoft Corporation.

Other company and product names may be trademarks or

registered trademarks of their respective owners.

Teltone Corporation

Bothell, Washington 98021 USA

Customer Service: 425-951-3388

Technical Support: 425-951-3390

Fax: 425-487-2288

Email: [email protected]

Website: www.teltone.com

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Revision Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Conventions Used In This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Where To Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Table 1 LED Indicators on the SLSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2: Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 1 Typical SLSS Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 3: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Are You Ready? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing the SLSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Figure 2 Installing the Central Office Telephone Line . . . . . . . . . . . . . . . . . . 5

Figure 3 Substation Line Sharing Switch (SLSS) . . . . . . . . . . . . . . . . . . . . . . . 6

Figure 4 SLSS Wiring Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Install Polling Controller (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Setup Standalone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 4: Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Programming Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setup for Remote Programming with a Polling Controller . . . . . . . . . . . . . 12

Example: Remote Programming with Polling Controller . . . . . . . . . . . . . . 13

Setup for Local Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Example: Local Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setup SLSS Standalone Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Example: Standalone Local Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Access Standalone Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Example: Standalone Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . 17

Teltone ® is a registered trademark of Teltone Corporation.

Reference Manual Contents

40-400-00031, Rev. A Page i

Example: Standalone Call with Post Call Routing. . . . . . . . . . . . . . . . . . . . . 18

Example: Standalone Call with Post Answer Transfer . . . . . . . . . . . . . . . . . 18

Table 2 SLSS Programming Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Changing Transfer Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 3 Routing Codes and Transfer Codes for SLSS Ports . . . . . . . . . . . . . 23

Chapter 5: Polling Controller and SLSS Operation/Features . . . . . . . . . . . . . . . . . . . . . . 25

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Figure 5 Polling Controller and SLSS Operation. . . . . . . . . . . . . . . . . . . . . . 25

Typical Call Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Operational Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Polling Controller and SLSS Feature Operation . . . . . . . . . . . . . . . . . . . . . . 30

Table 4 Auxiliary Relay Secure Mode Commands

and Speed Mode Transfer Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Chapter 6: Standalone SLSS Operation and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 6 Standalone SLSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Example: Standalone SLSS Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Example: Alternative Standalone Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Standalone Operational Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Standalone Feature Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Table 4 Auxiliary Relay Secure Mode Commands

and Speed Mode Transfer Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 7: Daisy-chain Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Figure 7 Daisy-chain SLSS Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Daisy-chain Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Programming for Daisy-chained SLSS Units . . . . . . . . . . . . . . . . . . . . . . . . . 48

Table 5 Routing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Daisy-chain Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Table 6 Remote Programming Daisy-chained SLSS Units. . . . . . . . . . . . . . 50

Appendix 1: About the SLSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Appendix 2: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

On-site Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Incoming Line Polarity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Substation Line Sharing Switch

Page ii

Routing Delays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Fax Routing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Modem Lock Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Appendix 3: Warranty and Return. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Return Procedures

(U.S. Customers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Return Procedures

(Canadian Customers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Appendix 4: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Appendix 5: Ordering Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Appendix 6: Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Appendix 7: Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Reference Manual Contents

40-400-00031, Rev. A Page iii

U.S. FCC COMPLIANCE INFORMATION

FCC Part 68 (AHHUSA-75367-KX-T) Notice: To comply withFCC Part 68 regulations, the following requirements must be met:

1. If the telephone company requests information on the equipment connected to their lines, please tell them:

a. the telephone number the equipment is connected to;

b. this equipment operates on standard RJ-11 phone jacks;

c. the FCC registration number;

d. the ringer equivalence number (REN 0.5 B). TheREN shows how many devices, suchas phones,modems, etc. can be connected to your

line. In most areas, there cannot be more thanfive devices (i.e., a REN of five) ona phone line. If the REN is exceeded, thenyour phone may

not ring properly.

Note: Items C and D above are found on the label on Teltone equipment connected to your telephone line.

2. These devices must not be installed on coin-operated telephone lines or party lines.

3. Repair work on thisdevice should be done by Teltone Corporation.

4. If any trouble is experienced with this equipment, the telephone company may request that the customerdisconnect the registered equipment from the

telephonelinetodetermineif theregistered equipment is malfunctioningandiftheregisteredequipment ismalfunctioning,theuseofsuchequipmentshall

be discontinued until the problem has been corrected.

Part 15 Class A Notice (M-395-A, B, D, E, M-396-A, B, D, E and M-390-A): This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules.These limits aredesigned to providereasonable protection against harmful interference when

the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential

area is likely to cause harmful interference, in which case the userwill be required to correct the interference at his own expense.

CANADIAN DOC COMPLIANCE

Notice: The Canadian Department of Communications label identifies certified equipment.This certification means that the equipment meets certain

telecommunications network protective,operational, and safety requirements. The Department does not guarantee the equipment will operate to the

user’s satisfaction.

Before installing this equipment, usersshould ensure that it is permissible to connect it to the facilities of the local telecommunications company. The

equipment mustalso be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line

individual service may be extendedby means of a certified connector assembly (telephone extensioncord). Thecustomer should be aware that

compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by thefollowing authorized Canadian maintenance facility:

Can-am Telecommunications Associates Inc.

1845 Sandstone Manor, Unit 11

Pickering, Ontario, CANADA L1W 3X9

Phone: (905) 837-7700 Fax: (905) 839-3150

Any repairs or alterationsmade by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to

request the user to disconnect the equipment.

Users should ensurefor their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe

system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users shouldnot attempt to make such connectionsthemselves, butshould contact the appropriate electric inspection authority, or

electrician, as appropriate.

The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to beconnected to a telephoneloop which is used

by the device, to prevent overloading. The termination ona loop may consist of any combination of devices subject only to the requirement that the

total of the Load Numbers of all the devices does not exceed 100. The Load Number assigned to the components of the Teltone Polling System

(M-390-A Polling Controller and M-395-A , B, D,and M-396-A , B, D SLSS) is LN 40, it is also located on theequipment label.

DOC COMPLIANCE NOTICE: TheM-395-A , B, D, and M-396-A, B, D SLSS do not exceed the Class A limits for radio noise emissions fordigital

apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications.

DOC AVIS DE CONFORMATION: Le présent apparel numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils

numériques de la class A prescritesdans le Règlement sur le brouillage radioélectriques addict par le minister des Communications du Canada.

Substation Line Sharing Switch

Page iv

About This Manual

This manual describes how to install, program, and operate the Teltone®

M-395-A, B, D, and E four-port models and the M-396-A, B, D, and E eight-port

models of the Substation Line Sharing Switch (SLSS).

Conventions Used In This Manual

Underlined terms in the text are defined in Appendix 5.

Each step is accompanied by a check box:

Check the box when you finish the step.

Some steps include an example which look like this:

❑This is an example step: follow this instruction to complete the example.

Where steps are optional, they are labeled: (Optional). Where you are to choose

between two or more options, they are separated by: -or-

This product is intended for the installations under the exclusive control of

electric utilities for the purpose of communication, or metering; or for the

generation, control, transformation, transmission, and distribution of electric

energy located in buildings used exclusively by utilities for such purposes or

located outdoors on property owned or leased by the utility or on public

highways, streets, roads, etc., or outdoors by established rights on private

property.

Reference Manual About This Manual

40-400-00031, Rev. A Page v

Substation Line Sharing Switch

Page vi

Chapter 1: Getting Started

Where To Start

Select one of the three configurations below to start. Read all instructions and the

examples in the text thoroughly before you begin.

SLSS and Polling Controller Configuration

•See Chapter 5 for a detailed description of operation before continuing.

•Follow the Are You Ready?,Installing the SLSS and Installing the Polling

Controller instructions in Chapter 3. When you finish, the system is ready

to route calls using the factory defaults.

•(Optional.) To use new transfer codes, follow the Changing Transfer Codes

steps in Chapter 3. Then, program the Polling Controller to send the new

codes to the SLSS by following the steps in Setup Polling Controller for

Programming in the Polling Controller Reference Manual.)

•(Optional.) If you choose to program the SLSS, you can do so remotely or

locally. See Setup for Remote Programming or Setup for Local Programming in

Chapter 4.

Standalone SLSS Configuration

•See Chapter 6 for a detailed description of Standalone operation before

continuing.

•If you will use the SLSS in standalone mode, without a Polling Controller,

follow the Are You Ready?,Installing the SLSS and Setup Standalone

Operation instructions in Chapter 3. When you finish, the SLSS is ready to

route calls.

•If you will be using a Polling Controller with the SLSS, please see the

optional instructions for installing a Polling Controller in Chapter 3. You

will also need the Reference Manual (40-400-00013) which comes with the

Polling Controller.

Daisy-chain SLSS Configuration

•This option is intended for experienced users. See Chapter 7 for a detailed

description of Daisy-chain operation before continuing.

•Both Standalone SLSS units and those working with a Polling Controller

can be daisy-chained. Follow the instructions for SLSS and Polling

Controller and/or Standalone SLSS. Please see the additional

programming information in Chapter 7.

Reference Manual Chapter 1: Getting Started

40-400-00031, Rev. A Page 1

Line Requirements

The SLSS works with loop start telephone circuits and devices, not with ground

start. (Most telephone circuits and devices are loop start.) Please check with your

telephone company if you are uncertain about your telephone circuit.

Alarm LED

The red LED on the SLSS front panel lights during an alarm condition, such as

watchdog failure, checksum failure, or port timeout. As soon as the problem is

solved,thealarmLEDturnsoff.(Theinternalalarmrelay,whichisnormallyopen,

is wired to A1 and A2 on the rear panel. It will close during alarm conditions, and

the Alarm LED will turn on. As soon as the condition clears, the Alarm LED will

turn off and the relay will open.)

Compatibility

Any device that can be connected to a standard loop start telephone line,

including telephones, modems, and fax machines, is compatible with the SLSS.

The Call Waiting and Caller ID features offered by some telephone systems do

not work with the SLSS.

LED Indicators

Lights (LEDs) on the front of the SLSS tell you the status of the unit and ports.

Forexample,theLEDblinksquicklywhenacallisringingaport.Uniqueblinking

patterns indicate different functions, as shown in Table 1.

Table 1 LED Indicators on the SLSS

LED Operation Status LED Port Status

LEDs

Slow blink, full to half

brightness Idle, working properly —

Fast blink, full to half brightness Incoming call is ringing SLSS Ringing port

Slow blink, on/off In use: SLSS is off-hook toward line Timeout alarm

Steady on Power present, but unit not functioning

properly Port in use

(off-hook)

Off No power Idle

Power

In case of power loss, the SLSS will maintain a direct path between the Telco Line

Port and Port 1.

Auxiliary Relay

The relay is only available on models M-395/396-B, D,& E. The relay can be

opened, closed, or pulsed when its functionality is enabled. It may be used to

reset or to cycle power to a modem or other microprocessor-controlled device.

Substation Line Sharing Switch

Page 2

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