ProPlex SceneSwitch 8 user manual version 1.911 June 2021 10
3. Appendix
LIMITED WARRANTY
ProPlex Data Distribution Devices are warranted by TMB against defective materials or
workmanship for a period of two (2) years from the date of original sale by TMB.
TMB’s warranty shall be restricted to the repair or replacement of any part that proves to be
defective and for which a claim is submitted to TMB before the expiration of the applicable
warranty periods.
This Limited Warranty is void if the defects of the Product are the result of:
•Opening the casing, repair, or adjustment by anyone other than TMB or persons specifically
authorized by TMB
•Accident, physical abuse, mishandling, or misapplication of the product.
•Damage due to lightning, earthquake, flood, terrorism, war, or act of God.
TMB will not assume responsibility for any labor expended, or materials used, to replace and/or
repair the Product without TMB’s prior written authorization. Any repair of the Product in the field,
and any associated labor charges, must be authorized in advance by TMB. Freight costs on
warranty repairs are split 50/50: Customer pays to ship defective product to TMB; TMB pays to ship
repaired product, ground freight, back to Customer.
This warranty does not cover consequential damages or costs of any kind.
A Return Merchandise Authorization (RMA) Number must be obtained from TMB prior to return of
any defective merchandise for warranty or non-warranty repair. For all repairs please contact TMB
Tech Support Repair using the contact information below or email
TechSupportRepairNA@tmb.com.
US UK
527 Park Ave. 21 Armstrong Way
San Fernando, CA 91340 Southall, UB2 4SD England
Tel: +1 818.899.8818 Tel: +44 (0)20.8574.9700
Fax: +1 818.899.8813 Fax: +44 (0)20.8574.9701
tmb-info@tmb.com tmb-info@tmb.com
www.tmb.com www.tmb.com
RETURN PROCEDURE
Please send returned merchandise prepaid and in the original packing. Freight call tags will not be
issued for shipping the product to TMB, but TMB will pay the freight for return to the customer.
Clearly label package with a Return Merchandise Authorization Number (RMA #). Products
returned without an RMA # will delay service. Please contact TMB and request an RMA # prior to
shipping the unit. Be prepared to provide the model number, serial number, and a brief description
of the cause for the return. Be sure to properly pack the unit; any shipping damage resulting from
inadequate packaging is the customer’s responsibility. TMB reserves the right to use its own
discretion to repair or replace product(s). Proper UPS packing or double-boxing will better ensure
product integrity when shipped.
