VeriFone Carbon Manuale utente

Verifone Part Number DOC179-003-EN-A, Revision A.2

VERIFONE

CONFIDENTIAL

REVISION A.2

Verifone Carbon

Installation Guide

permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC179-003-EN-A, Revision A.2

Verifone Carbon Installation Guide

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s

products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

VERIFONE CARBON INSTALLATION GUIDE 3

EVISION

A.2

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting ECRs to the Verifone Carbon . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CHAPTER 3

Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Swordfish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CONTENTS

4VERIFONE CARBON INSTALLATION GUIDE

EVISION

A.2

CHAPTER 4

Maintenance and

Cleaning

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CHAPTER 5

Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CHAPTER 6

Troubleshooting

Guidelines

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 42

Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 43

CHAPTER 7

Port Pinouts Verifone Carbon Port Pinout Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Ethernet Port (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

USB Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

USB Mini-B Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

APPENDIX A

Caution and

Warning Messages

Verifone Carbon Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 47

EVISION

A.2

VERIFONE CARBON INSTALLATION GUIDE 5

PREFACE

This guide is the primary source of information for setting up and installing the

Verifone Carbon.

Audience

This guide describes the card reader’s features, and provides the basic

information for its installation and configuration.

Organization

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the device.

Chapter 2, Setup. Explains setup and installation of the device, selecting a

location, and establishing connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of

the device.

Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.

Chapter 5, Service and Support. Provides information on contacting your Verifone

service provider and information on how to order accessories or documentation

from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter a problem with unit installation and configuration.

Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the

Verifone Carbon

Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-

compliant translations of all Warning and Caution messages in this installation

guide.

Documentation

To learn more about the card reader and controller device, refer to the following

set of documents and their associated Verifone Part Numbers (VPNs).

Verifone Carbon Certifications and Regulations Sheet VPN DOC179-001-EN

Verifone Carbon Quick Installation Guide VPN DOC179-002-EN

Verifone Carbon Reference Guide VPN DOC179-004-EN

Verifone Carbon Printer Stand Certifications and

Regulations Sheet VPN DOC179-005-EN

Verifone Carbon Security Policy VPN DOC420-008-EN

PREFACE

Conventions and Acronyms

6VERIFONE CARBON INSTALLATION GUIDE

EVISION

A.2

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.

Document

Conventions

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents

acronyms and their definitions.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

See Conventions and

Acronyms.

The pencil icon is used to

highlight important information.

If exchanging cables, use a

Verifone-approved cable.

The caution symbol indicates

possible hardware or software

failure, or loss of data.

Using an incorrectly rated power

supply can damage the unit or

cause it to malfunction.

The lightning symbol is used as

a warning when bodily injury

might occur.

For safety, do not string cables

or cords across a walkway.

NOTE

CAUTION

WARNING

Table 2 Acronym Definitions

Acronym Definitions

COM Communications port

CTLS Contactless

EMV Europay, MasterCard, and Visa

ETH Ethernet

HW Hardware

I/O Input/Output

ITP Internal thermal printer

LCD Liquid crystal display

LPS Lines per second

MSAM Micromodule-Size Secure Access Module

MSR Magnetic-stripe card reader

PCI Payment Card Industry

PIN Personal Identification Number

POI Point of Interaction

PREFACE

Conventions and Acronyms

VERIFONE CARBON INSTALLATION GUIDE 7

EVISION

A.2

PTS PIN Transaction Security

QVGA Quarter Video Graphics Array

RJ45 Registered Jack 45 modular connector

SAM Secure Access Module

SC Smart card

SCR Smart card reader

SD Secure Digital

SDA Static Data Authentication

SDHC Secure Digital High Capacity

SIM Subscriber Identity Module

SMA SubMiniature version A connector

TFT Thin-film transistor

TLS Transport Layer Security

UI User interface

USB Universal Serial Bus

Table 2 Acronym Definitions (continued)

Acronym Definitions

PREFACE

Conventions and Acronyms

8VERIFONE CARBON INSTALLATION GUIDE

EVISION

A.2

EVISION

A.2

VERIFONE CARBON INSTALLATION GUIDE 9

CHAPTER 1

Device Overview

This chapter provides a brief description of the Verifone Carbon system, a

modular merchant- and consumer-facing device, enabling use as a handheld or

stand-mounted payment solution.

Features and

Benefits

Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC)

and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT

capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32

cm) tablet. The Printer Stand provides additional expansion options (such as a bar

code scanner and weighing scale), connectivity features (USB, MOD 10, telco and

RJ45) as well as power charging and an optional internal thermal printer (ITP)..

Connectivity

•Device port

•High speed USB2.0 connection with tablet

•Interface to tablet on USB 2.0 port 0

•Host port (OS downloads) on micro USB type AB connector

•Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details)

•Unpowered RS232 with no handshake (key loading) on micro USB type AB

connector

•RX/TX only using (VPNCBL179-100-01-A)

Performance

•Verifone Carbon:

•4GB RAM and 512MB Flash memory

•5-inch color TFT display capacitive touch panel LCD (854 x 480)

•Software-controlled backlight

•WiFi and Bluetooth enabled

•Integrated external speaker

NOTE

Verifone ships variants of the Verifone Carbon system for different markets. Your

device may have different features described in this section.

NOTE

You can find the Verifone Carbon ports on the lower right area behind the 5-inch

screen. The Printer Stand ports are accessible from the underside of the unit,

while the tablet ports and slots are on the sides of the lower right corner.

DEVICE OVERVIEW

Features and Benefits

10 VERIFONE CARBON INSTALLATION GUIDE

EVISION

A.2

•Tablet:

•8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800)

•Barcode scanning enabled for front and rear cameras

•Provides power and data to Verifone Carbon unit

•WiFi and Bluetooth enabled

•Integrated external speaker

•Optional 3G or 4G

•Printer Stand:

•USB 2.0 high-speed connections

•Provides ETH and WiFi to Verifone Carbon + tablet unit

•Provides power and data to Verifone Carbon + tablet unit

•Cash drawer interface

•Optional printer

Security

•PCI PTS POI v4.x approved for debit and other PIN-based transactions

•EMV L1 Type Approval (contact and contactless)

•Tamper-resistant construction, TLS protocols, and VeriShield file

authentication

•Supports VeriShield Protect encryption implementations.

Exceptional Ease of

Use

•Capacitive touch-screen UI access for merchant and customer.

•Signature capture screen capability.

•The contactless (CTLS) functionality offers a convenient payment option for

consumers.

•The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

•EMV card reader ensures secure payment option.

•Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays

simplify training and reduce help desk calls.

•The multiple font-capable optional thermal printer simplifies paper loading and

reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at

30 lines per second (LPS).

Modular Countertop

Performance

•The 32-bit processing and multi-tasking capabilities ensures fast processing of

payment, payment-related, and value-added applications.

•Exceptional displays and optional printer graphics-handling capabilities that

quickly render logos, graphical fonts, and character-based languages.

Indice

Altri manuali VeriFone Lettore di codici a barre

VeriFone

VeriFone DS9208 Manuale utente

Manuali Lettore di codici a barre popolari di altre marche

POSMicro

POSMicro Datalogic PowerScan D7100 Manuale utente

Marson

Marson MT780 Guida rapida alla configurazione

NCR

NCR RealPOS Manuale utente

Motorola

Motorola SE3300 Guida rapida alla configurazione

Element

Element P130BT Manuale utente

Motorola

Motorola Symbol LS3008 Manuale di installazione e funzionamento

Meec tools

Meec tools OBD-II / VAG Manuale utente

SICK

SICK CLP 100 Manuale utente

Royal Tag SA

Royal Tag SA I-Read Manuale utente

Welch Allyn

Welch Allyn IMAGETEAM 3800 Manuale utente

Meteor

Meteor 8310 Manuale utente

Denso

Denso BHT-500B Manuale utente

Datalogic

Datalogic Heron HD3130 Manuale utente

Motorola

Motorola MP6000 Istruzioni di montaggio

Newland

Newland NLS-HR15-BT Manuale utente

ARTDEV

ARTDEV AS-1310 Manuale utente

Aopos

Aopos AS290 Manuale utente

ENS

ENS 367-5455 Manuale utente