VeriFone HICAPS VX820 Manuale utente

Verifone User Guide

VX 820 and VX 680

www.bendigobank.com.au

business

Table of contents

Terminal layout............................................... 3

Purchase transactions ......................................... 4

Processing a tip .............................................. 5

Pre-authorisation ............................................. 6

Processing a void transaction.................................... 8

Processing a refund ........................................... 8

Reprinting receipts ............................................ 9

Merchant settlement processing................................. 10

Printing sub-totals ........................................... 11

Multi-merchant functions ...................................... 11

GoPos (Mobile EFTPOS) ....................................... 12

Replacing printer paper ....................................... 13

Chip card errors and fallback process ............................. 14

EFTPOS merchant fallback process............................... 15

Fraud prevention for merchants.................................. 21

Transaction response codes .................................... 23

Contact ................................................... 28

Notes .................................................... 28

Terminal layout

Touch screen with

active soft keys

Integrated

contactless reader

interface

Menu scroll keys

Magnetic stripe

swipe reader

Chip card dip reader

Cancel key Enter key

Clear key

Purchase transactions

1. Touch the screen to activate or press the Enter key.

2. Select Purchase from the menu on the touch screen.

3. Enter the amount, then press Enter.

4. The terminal will prompt for cash out amount. If cash out is required enter in

the amount, then press Enter. If cash out is not required simply press Enter.

NOTE: Cash out is not available on ‘Contactless’ or ‘Credit’ transactions.

5. The terminal will prompt to present a card.

a) For chip cards with contactless technology (MasterCard®PayPassTM or

Visa® payWave)

i Have the customer present the card over the

screen until the four indicator lights illuminate

green (2 – 3 seconds).

ii The transaction will default to a 'Credit' selection.

Some transactions may require a PIN or

signature, or that the customer inserts their card

– follow the prompts on the terminal screen to

authorise the transaction.

b) For chip cards without contactless technology or cards with a magnetic

stripe only

i Insert the chip card (facing up chip end first) into the terminal as far

as it will go and leave it there. For magnetic stripe only cards, swipe

the card down the side of the terminal (the magnetic stripe needs to

be inserted into the card reader facing the terminal keypad).

ii The terminal will prompt to select the account type. Select this by

pressing the Cheque, Savings or Credit button on the screen.

iii The terminal will prompt for a PIN. Have the cardholder enter their PIN,

and press Enter. For credit transactions, the cardholder may press

Enter and sign to authorise the transaction.

6. The terminal will then process the transaction and print the merchant’s copy

of the receipt. If the cardholder has chosen to sign for a credit transaction,

check the cardholder’s signature against the card and select Yes if accepted.

Failure to accept the cardholder's signature within 30 seconds will result in the

transaction being approved.

7. The terminal will prompt if you want to print the cardholder copy, select the Yes

or No button on the screen.

Processing a tip

Tipping transactions are only available to merchants within specific Merchant

Category Codes, and must be approved by the Bank prior to having the

functionality enabled.

Tips can be assigned to a specific Server ID (Server IDs 1 to 9 are available by

default. Please contact the Help Desk for additional server IDs).

A tip can only be processed on a card using contactless technology at the time

of the initial purchase transaction. “Tip at Table” functionality must be enabled

in order to be able to perform these transactions.

To perform a Tip at Table transaction, please see Purchase Transactions (the

terminal will prompt for a Server ID and tip amount).

The following procedure can only be used on credit and charge card

transactions where the chip card has been inserted into the card reader or the

magnetic stripe has been read. The cardholder must add the tip amount to the

merchant’s copy of the receipt.

Once a transaction has been tip adjusted the transaction cannot be adjusted

in any way.

1. Press the down arrow on the screen to scroll through the menu options

until Tip Adjustment is displayed.

2. Select Tip Adjustment from the menu on the screen.

3. Enter the tip password, then press Enter.

4. Enter the Server ID, then press Enter.

5. Enter the STAN/INV number from the merchant receipt on which the

cardholder has written the tip value, then press Enter.

6. Check the transaction details and if correct select Yes.

7. Enter the tip amount, then press Enter.

8. Check that the new transaction value is correct, then select Yes.

9. The terminal will print a receipt detailing the transaction and tip values

and will display Approved.

10. The terminal will prompt if you want to print the cardholder copy, select

Yes or No.

Pre-authorisation

Check In

Pre-authorisation transactions are only available to merchants within specific

Merchant Category Codes and must be approved by the Bank prior to having the

functionality enabled. The following procedures outlines the steps to be taken

when carrying out a pre-authorisation on a credit or charge card.

Important

A pre-authorisation does not mean that an actual purchase transaction has

been processed on the card. It is simply a way of checking that the card being

presented can sustain the expected amount. This way it is known in advance that

the cardholder has enough credit available to be able to purchase the goods or

services. The funds will be placed on hold for a period of 3 to 9 days, depending

on each cardholder’s issuing bank.

The terminal will store the pre-authorisation record for seven days to allow

completion of the pre-authorisation process. After this period, either a new pre-

authorisation or a new purchase transaction must be processed.

When performing a pre-authorisation completion, the final value must be within

15% of the original amount. If the value to be processed exceeds this margin, a

new purchase transaction must be processed. If this occurs, it is best practice

to contact the cardholder’s issuing bank to notify them that the original pre-

authorisation amount is not longer required to be held

Pre-authorisation

1. Press the down arrow on the screen to scroll through the menu options.

2. Select Pre-Auth from the menu on the screen and again from the next

screen.

3. Type in the transaction amount then press Enter.

4. Swipe or insert the card, or enter the card number - follow the prompts on

the screen to authorise the transaction.

5. The terminal will prompt if you want to confirm pre-authorisation, press Yes

or No.

6. The terminal will process the transaction and print the merchant copy of

the receipt. If the cardholder has chosen to sign for the transaction, check

the cardholder's signature against the card and select Yes if accepted.

Failure to accept the cardholder's signature within 30 seconds will result in

the transaction being approved.

7. The terminal will prompt if you want to print the cardholder copy. Press Yes

or No.

Completion

1. Press the down arrow to scroll through the menu options.

2. Select Pre-Auth from the menu on the screen.

3. Select Completion from the menu on the screen.

4. Select STAN/INV, Enter the STAN/INV number from the approved merchant

receipt, then press Enter.

5. Check the transaction details and if correct press Select.

Processing a void transaction

The following procedure can only be used on credit card transactions.

A void can only be processed prior to the transaction being settled. Once the

transaction has been settled, you must process a refund.

1. Press the down arrow to scroll through the menu options until Void is

displayed.

2. Select Void from the menu on the screen.

3. Enter the void password, then press Enter.

4. Enter the STAN/INV number from the approved merchant receipt, then press

Enter.

5. Confirm if the transaction details are correct and select Yes.

6. The terminal will process the void and print a merchant and cardholder (if

requested) receipt.

Processing a refund

1. Press the Refund button on the screen.

2. Enter the refund password, then press Enter.

3. Enter the amount.

4. The terminal will prompt to present a card.

a) For chip cards with contactless technology (MasterCard® PayPassTM or

Visa® payWave)

i Have the customer present the card over the screen until the four

indicator lights illuminate green (2 – 3 seconds).

ii The transaction will default to a 'Credit' selection.

Some transactions may require a PIN or signature, or that the

customer inserts their card – follow the prompts on the terminal

screen to authorise the transaction.

b) For chip cards without contactless technology or cards with a

magnetic stripe only

i Insert the chip card (facing up chip end first) into the terminal as far

as it will go and leave it there. For magnetic stripe only cards, swipe

the card down the side of the terminal (the magnetic stripe needs to

be inserted into the card reader facing the terminal keypad).

ii The terminal will prompt to select the account type. Select this by

pressing the Cheque, Savings or Credit button on the screen.

iii For cheque or savings transaction the terminal will prompt for a

PIN. Have the cardholder enter their PIN, and press Enter. For credit

transactions, the cardholder must sign to authorise the transaction.

5. The terminal will then process the transaction and print the merchant’s copy

of the receipt. For a credit transaction, check the cardholder’s signature

against the card and select Yes if accepted. Failure to accept the signature

within 30 seconds will result in the transaction being processed as

approved.

6. The terminal will prompt if you want to print the cardholder’s copy, press Yes

or No.

Reprinting receipts

1. Press the down arrow to scroll through the menu options until Reprints is

displayed on the screen.

2. Select Reprints from the menu on the screen.

3. Select Last Receipt from the menu to immediately reprint the last receipt.

Alternatively, you can select Any Receipt to find an earlier receipt. (Once the

terminal has been settled, earlier receipts will not be able to be printed)

4. Select one of the options from the menu on the screen to search for the

transaction.

5. Enter the details from the merchant receipt, then press Enter.

6. When you locate the required transaction, press enter to select the

transaction. The terminal will print a duplicate copy of the merchant receipt.

7. The terminal will prompt if you want to print the cardholder's copy. Press Yes

or No.

Merchant settlement processing

Merchant settlement options

Bendigo Bank is happy to offer alternative settlement options to our merchants.

Each option is slightly different and merchants are required to choose the most

suitable for their business. Some of the variants are specific and will only be

suitable to particular merchants.

It should be noted that it is preferable that your terminal is plugged in and

connected to the network at all times. This is essential to perform settlements.

Terminal initiated auto settlement

The merchant nominates a time to settle which is stored in the terminal. Each

day at this time the terminal will dial in to our system and process the settlement

automatically. A detailed receipt will be printed for your records.

Manual settlement

The merchant selects an appropriate time to perform a manual settlement on their

terminal to process a manual settlement on your EFTPOS terminal:

1. Press the down arrow to scroll through the menu options until Settlement is

displayed.

2. Select Settlement from the menu on the screen.

3. Enter the settlement password, then press ENTER.

4. Press Yes to confirm the settlement.

5. The terminal will process the settlement and print a detailed settlement

receipt.

Forced settlement

If the EFTPOS terminal has not been settled by 11:45pm EST our system will

generate a forced settlement.

A settlement receipt will be printed when the terminal next connects to the

network. The funds will not include any transactions stored in the terminal.

For example, tips, reversals and fallback. These will be included in the next day’s

settlement.

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