VeriFone Presto Smart e355 Manuale utente

External | E355 User Manual | Version 1.1 | October 20th, 2017

E355 External User Manual

Verifone (U.K), Ltd.

3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF

External | E355 User Manual | Version 1.1 | October 20th, 2017

E355 User Manual 2

IMPORTANT NOTICE

Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX

Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other

countries.

All other brand names and trademarks appearing in this publication are the property of their respective

owners.

NO WARRANTY

Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual

may contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either

expressed or implied, including the implied warranties of merchantability and fitness for a particular

purpose.

LIMITED LIABILITY

In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages

including damages for loss of business, profits, or the like, even if Verifone or its representatives have

been advised of the possibility of such damages.

Verifone (U.K.) Ltd.

3 Roundwood Avenue

Stockley Park

Uxbridge

UB11 1AF

www.verifone.com

No part of this publication may be copied, distributed, stored in a retrieval system, translated into any

human or computer language, transmitted in any form or by any means without prior written consent of

Verifone Systems, Inc. or Verifone UK Ltd.

External | E355 User Manual | Version 1.1 | October 20th, 2017

E355 User Manual 3

REVISION HISTORY

Version

Author

Date

Changes

1.0

MKB

31/03/2017

First Release

1.1

MKB

20/10/2017

Updated Setup Instructions and FAQ

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E355 User Manual 4

CONTENTS

REVISION HISTORY..............................................................................3

CONTENTS............................................................................................4

1 INTRODUCTION .................................................................................5

2 GET TO KNOW THE E355 DEVICE....................................................6

2.1 TERMINAL FRONT ...................................................................................... 6

2.2 TERMINAL REAR ........................................................................................ 7

2.3 POWER LED INDICATOR............................................................................ 7

2.4 UNDERSTANDING THE KEYPAD............................................................... 8

2.5 ENVIRONMENTAL FACTORS..................................................................... 9

2.6 POWER ........................................................................................................ 9

2.7 HOW TO INSERT A CARD .......................................................................... 9

2.8 HOW TO SWIPE A CARD.......................................................................... 10

2.9 HOW TO PROCESS A CONTACTLESS CARD........................................ 10

3 HOW TO CONNECT YOUR DEVICE................................................11

3.1 WI-FI ........................................................................................................... 11

3.1.1 Visible Wi-Fi Networks.......................................................................................................11

3.1.2 Hidden Wi-Fi Networks......................................................................................................20

3.2 BLUETOOTH.............................................................................................. 29

4 TRANSACTION PROCESSING........................................................38

4.1 SALE .......................................................................................................... 38

4.2 REFUND..................................................................................................... 42

5 FREQUENTLY ASKED QUESTIONS ...............................................45

6 CONTACT DETAILS.........................................................................46

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1 INTRODUCTION

This guide is the primary source of the information for setting up, installing and the screen

messages that will be seen during transaction processing with the Verifone E355 payment

device, when used in conjunction with the PAYWare Ocius Gateway. This guide is intended

to be used with versions 2.5.x.x and above, using this manual with other versions of the

software will result in discrepancies.

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2 GET TO KNOW THE E355 DEVICE

2.1 TERMINAL FRONT

Note - There is a pin-hole button to hard reset the e355 device, between the barcode button

and the Power LED indicator. This should only be used when advised by Verifone.

Smart Card Reader

Frame Connector

Keypad

Side Micro-USB Port

Power LED Indicator

Barcode Button

LCD Display

1D/2D Barcode Reader

Magnetic Stripe Reader

External | E355 User Manual | Version 1.1 | October 20th, 2017

E355 User Manual 7

2.2 TERMINAL REAR

2.3 POWER LED INDICATOR

Condition

Colour

Cadence

Battery Fault

Orange

Solid

Battery Low

Red

Rapid Blink

Battery Charging

Orange

Slow Blink

Awake and Not Charging

Green

Solid

Sleep or Off

Off

Barcode Button

Battery Compartment

Micromodule-Size Security Access Module Compartment

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E355 User Manual 8

2.4 UNDERSTANDING THE KEYPAD

This section will explain which buttons will allow the operator to key in particular characters.

Key

Characters

1 Q Z . q z

2 A B C a b c

3 D E F d e f

4 G H I g h i

5 J K L j k l

6 M N O m n o

7 P R S p r s

8 T U V t u v

9 W X Y w x y

Scroll up on the menus

0 * # . - + Space , ‘ “ ! : ; @ =

& / \ % $ ( ) ^ _

Scroll down on the menus

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2.5 ENVIRONMENTAL FACTORS

•Operating Temperature: -5Oto 40OC (23Oto 104OF).

•Relative Humidity: 5% to 95%; RH non-condensing.

•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic

chemicals or oils.

•Keep the terminal away from direct sunlight and anything that radiates heat, such as

a stove or motor.

•Do not use the terminal outdoors.

Using the terminal outside of these boundaries could cause the terminal to malfunction

during operation.

2.6 POWER

Charging the device can be achieved via the Micro-USB cable provided to a computer

system or via a Verifone-certified power adapter:5 V DC, 2 A

2.7 HOW TO INSERT A CARD

1 Position the card with the contacts facing in the same direction as

the keypad.

2 Insert the card into the smart card reader in until it seats firmly

External | E355 User Manual | Version 1.1 | October 20th, 2017

E355 User Manual

2.8 HOW TO SWIPE A CARD

1 Position the card with the magnetic stripe

facing backwards.

2 Swipe the card through the reader, in either

direction.

2.9 HOW TO PROCESS A CONTACTLESS CARD

1 Present the card at the top of the screen as

shown in the picture.

2 Keep the card within 4cm of the device until

the device beeps.

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