Xerox Phaser 7300B Manuale utente

SUPPORT SELF-STUDY GUIDE

XEROX

XEROX PHASER 7300

PHASER 7300

English

version 1.0

Service

Certification

Requirements

Checklist

❑Complete the

Overview

Setup

, and

Care

sections of the

Phaser 7300

Customer Support

Training CD-ROM

❑At the end of each

section, use the

Self-Checks to

practice for the online

test.

❑Complete the

Worksheets for

Setup,

and

Care

. These are

included in the

Self-Study Guide.

❑Complete the online

test using the

Customer Support

Testing Center at:

http://www.xerox.com/

officeprinting/testing

Read the first pages of the Self-Study Guide for important

information about training and certification:

■Equipment requirements

■Order of training

■Worksheets

■Online testing process using the Customer Support

Testing Center

■URLs for online resources

■Steps for certification

PHASER 7300

TABLE OF CONTENTS

English

PHASER 7300 TABLE OF CONTENTS

INTRODUCTION ............................................................. 1

Training Program Overview............................................ 1

Using the Self-Study Guide............................................. 1

Training Program Overview............................................ 2

Training Kit Contents...................................................... 3

Required Materials .......................................................... 3

Running the Training Program........................................ 4

Customer Support Testing Center ................................... 5

SETUP WORKSHEET ...................................................... 7

Objectives........................................................................ 7

Select a Location for the Printer...................................... 8

Unpack and Install the 1650 Sheet High-Cap. Feeder .... 8

Unpack and Install the 550 Sheet Feeder ........................ 9

Unpack the Printer........................................................... 10

Remove the Tape and Shipping Restraints ..................... 11

Install Options ................................................................. 11

Install Toner Cartridges................................................... 12

Power on the Printer........................................................ 13

Select Printer Defaults..................................................... 14

Install the Printer Driver and Test the Installation .......... 15

Test Printer Options ........................................................ 18

Print on Transparencies................................................... 18

Use Color Corrections..................................................... 18

Prepare Printer for Moving ............................................. 19

Your Next Step................................................................ 19

CARE WORKSHEET ........................................................ 21

Objectives........................................................................ 21

Replace Consumables ..................................................... 21

ii PHASER 7300 TABLE OF CONTENTS

Reset Consumable Counts............................................... 26

Reset NVRAM ................................................................ 28

Troubleshoot Media Jams ............................................... 29

Solve Print Quality Problems.......................................... 34

Your Next Step................................................................ 39

Troubleshooting Flowcharts ............................................. 41

Introduction ..................................................................... 41

Customer Replaceable Consumables .............................. 42 - 48

Jams................................................................................. 49 - 54

Print Quality Problems.................................................... 55 - 63

PHASER 7300

English

PHASER 7300 INTRODUCTION

version 1.0

page 1

Prerequisites

❑Color Theory for Color

Printing

Time to complete

❑Color Theory: 90

minutes

❑Phaser 7300 product

training: 2 hours

❑Differences:

45 minutes

Online tests for

Color Theory

Take the online test for Color

Theory

Online test for

Phaser 7300

product training

Take the online test for the

Phaser 7300 product

training.

Online test for

Phaser 7300 - Phaser

2135 Differences

training

Take the Phaser 7300

Differences online test to

complete the Phaser 7300 -

Phaser 2135 Differences

training.

Resources

❑Phaser 7300

Customer Support

Training CD-ROM

❑Phaser 7300 Printer

Installer and Utilities

CD-ROM

❑Phaser 7300 Color

Printer Interactive

Documentation

CD-ROM

❑Customer Support

Testing Website:

http://www.xerox.com/

officeprinting/testing

Training Program Overview

The Phaser 7300 Customer Support Training is a self-paced module for the Xerox

Phaser 7300 Color Laser Printer. This module uses the following components to

train and qualify support specialists on the Phaser 7300 printer:

■Color Theory for Color Printing CD-ROM: introduces basic color

theory concepts

■Phaser 7300 Color Printer Customer Support Training CD-ROM:

provides a product overview and training for setup and care

■Phaser 7300 Color Printer Customer Support Training Self-Study

Guide: contains lab sheets for tasks relating to product setup and care

■Phaser 7300-Phaser 2135 Differences Training Guide: use this

checklist if you have already completed and tested on the Phaser 2135

Customer Support Training

■Online Testing Center: tests your comprehension of each area of

training - overview, setup, and care

Using the Self-Study Guide

This Self-Study Guide is intended to be used in conjunction with the Phaser

7300 Customer Support Training CD-ROM and is designed to provide

hands-on experience with the Phaser 7300 Color Laser Printer. A PDF version of

this Self-Study Guide is also available through the Customer Support Training

CD-ROM Resources link.

This section contains instructions for using the Self-Study Guide, completing the

training, required materials, running the training program, using the Customer

Support Testing Center, and obtaining help from Xerox.

Two Worksheets are included in this Self-Study Guide:

■Setup Worksheet

■Care Worksheet

Each Worksheet is associated with the topics discussed in the Setup and Care

sections of the Interactive Multimedia Training program.

Self-Study Guides do not include a Worksheet for the

Overview section of the

Phaser 7300 Customer Support

Training CD-ROM

INTRODUCTION

page 2 PHASER 7300 INTRODUCTION

version 1.0

Training Program Overview

The Phaser 7300 Customer Support Training is a self-paced module for the Xerox Phaser 7300

Color Laser Printer. This module is used to train and qualify support specialists to service the

printer by completing the following tasks:

■Phaser 7300 Customer Support Training CD-ROM: provides a product Overview and

training for Setup and Care, plus a Phaser 7300 - Phaser 2135 Differences link for those

with previous Phaser 2135 printer training.

■Phaser 7300 Self-Study Guide: contains Worksheets for tasks relating to product

Overview, Setup, and Care.

■Customer Support Testing Center: tests your comprehension of each area of training —

Overview, Setup, and Care or Phaser 7300 - Phaser 2135 Differences.

How to Complete Phaser 7300 Product Training

This comprehensive training program requires access to the Phaser 7300 Printer Installer and

Utilities CD-ROM and Phaser 7300 Color Printer Interactive Documentation CD-ROM. Access

to a Phaser 7300 Laser Printer is required. Use the following table as a guide for completing the

Phaser 7300 product training:

How to Complete Phaser 7300 - Phaser 2135 Differences Training

Support specialists with previous certification on the Phaser 2135 printer should complete the

Phaser 7300 - Phaser 2135 Differences training. This option does not require access to a Phaser

7300 printer.

Step Task Resource

1. Prerequisites

❑Color Theory for Color Printing

Color Theory CD-ROM

2. Overview

❑Complete the

Overview

section

❑Complete the

Overview Self-Check

Overview

Section -

Phaser 7300 Customer

Support Training CD-ROM

3. Setup

❑Complete the

Setup

section

❑Complete the

Setup Self-Check

Setup Section -

Phaser 7300 Customer Support

Training CD-ROM

❑Complete the

Setup Worksheet Phaser 7300 Self-Study Guide

, pg. 7

4. Care

❑Complete the

Care

section

❑Complete the

Care Self-Check

Care Section -

Phaser 7300 Customer Support

Training CD-ROM

❑Complete the

Care Worksheet Phaser 7300 Self-Study Guide

, pg. 21

6. Testing Customer Support Testing Website:

❑Complete the

Phaser 7300

online test http://www.officeprinting.xerox.com/testing

Upon successful completion of the Phaser 7300 online test, a certificate will

be mailed to you.

PHASER 7300 INTRODUCTION

version 1.0

page 3

Refer to the Differences Training Guide for details on completing the Phaser 7300 - Phaser 2135

Differences training.

Training Kit Contents

The Phaser 7300 Self Study Training Kit contains the following items:

■Phaser 7300 Customer Support Training CD-ROM

■Phaser 7300 Laser Printer Self-Study Guide

■Phaser 7300 Differences Training Guide

■Phaser 7300 Laser Printer Installer and Utilities CD-ROM

Required Materials

Use the following manuals, software, and equipment to complete the Worksheets in this

Self-Study Guide:

Item Minimum Requirements Example

Manuals Xerox Phaser 7300 Laser Printer Setup and Quick Reference Guide Xerox P/N 071-0690-00

Xerox Phaser 7300 Laser Printer Service Manual Xerox P/N 071-0862-00

Xerox Phaser 7300 Laser Printer Interactive Documentation CD-ROM Xerox P/N 063-3426-00

Software Xerox Phaser 7300 Laser Printer Installer and Utilities CD-ROM Xerox P/N 063-3417-00

Color Theory for Color Printing Interactive Multimedia Training

CD-ROM

TCPST-08UA

Equipment Xerox Phaser 7300 Laser Printer Xerox Phaser 7300N

Minimum Workstation Requirements: Pentium II 233 MHz CPU, 64 MB

RAM, 6x CD-ROM Drive, 16-bit Sound Card, 800x600 Monitor with

16-bit color

Compaq laptop

Windows 9x/Me/NT/2000/XP, Internet Explorer 5.0, Macromedia Flash

ActiveX Control/Plug-in, Adobe Acrobat Reader

DB25-to-Centronics parallel cable, USB cable, or Category 5 UTP

Ethernet cable

Standard bench tools

Spare cable ties Xerox P/N 343-0549-00

Lint-free cloths to clean the LED assemblies

Light-proof, black, plastic bag to protect the Imaging Units Xerox P/N 006-7971-00

PDF versions of manuals and instruction sheets are included on the

Phaser

7300 Color Printer Interactive Documentation CD-ROM

or the

Phaser 7300

Customer Support Training CD-ROM

page 4 PHASER 7300 INTRODUCTION

version 1.0

Running the Training Program

To run the training program using the Phaser 7300 Customer Support Training CD-ROM:

1. Insert the Phaser 7300 Customer Support Training CD-ROM into your computer.

2. The CD-ROM is designed to autorun. If the autorun feature on your computer is

disabled, open the CD-ROM and double-click the p7300.exe icon to run the program.

3. To begin the training, click the Overview or Differences link.

Browser

The training runs in a standard browser window. Microsoft Internet Explorer 5.0 is the

recommended browser, although other browsers may be used.

Macromedia Flash

The Macromedia Flash ActiveX Control/Plug-in must be installed on your computer to use the

training CD-ROM. If Flash is not detected by the training program, you will be prompted to run

the Flash installer.

Installing Flash

If Flash is not installed, use the following procedure to install Flash for your browser:

1. Insert the Phaser 7300 Customer Support Training CD-ROM.

2. Browse to the installers folder.

3. For Internet Explorer, double-click the InstallAXFlash.exe program. For Netscape

Navigator, double-click the flash32.exe program.

4. Follow the instructions to install Flash.

Adobe Acrobat Reader

Adobe Acrobat Reader is required to view the PDF documents contained on the Phaser 7300

Customer Support Training CD-ROM. If Acrobat Reader is not installed, use the following

procedure to install it on your computer:

1. Insert the Phaser 7300 Customer Support Training CD-ROM.

2. Browse to the installers folder.

3. For Windows, double-click the rp505enu.exe program. For Macintosh, double-click

the ar505enu.bin program.

4. Follow the instructions to install Acrobat Reader.

Supported Operating Systems

The following operating systems may be used to run the training program:

■Windows 95, Windows 98, Windows Millennium Edition (Me)

■Windows NT 4.0, Windows 2000, Windows XP

PHASER 7300 INTRODUCTION

version 1.0

page 5

Customer Support Testing Center

Self-Checks are provided at the end of each section of the Interactive Multimedia Training

program. Use the Self-Checks to prepare for the online test. Then, visit the Customer Support

Testing Center to complete your training.

Accessing the Customer Support Testing Center

To access the Customer Support Testing Center, launch a web browser such as Microsoft Internet

Explorer and enter the following URL:

http://www.officeprinting.xerox.com/testing

When to Take the Test

The online test covers the Overview, Setup, and Care sections of the training module. You should

take the online test immediately after completing the Care worksheet.

If you have already completed and passed the online tests for the Phaser 2135 Customer Support

Training, take the online Phaser 7300-Phaser 2135 Differences Test after completing thePhaser

7300-Phaser 2135 Differences Guide.

About the Online Test

During the test, only one question appears on the screen. You cannot jump ahead to see other

questions, or scroll back to change answers. Manuals that are normally available (for example,

the Phaser 7300 Color Printer Service Manual)may be used as resources when taking the test.

Test results are provided immediately. When a test failure occurs, review topics are suggested

based on the questions missed. If you fail a test three times, you should contact a Xerox Customer

Support Training representative at (503) 685-4400 (North America only).

An account name and password are required to access the Customer

Support Testing Center. These are included in your welcome letter, which

is mailed separately.

page 6 PHASER 7300 INTRODUCTION

version 1.0

If You Need Help

The Resources link of the CD-ROM contains user and service documentation.

To obtain the most current updates, tips, and bulletins, visit the Partner Resource site:

http://www.xerox.com/officeprinting/partners

We at Xerox want to help you successfully complete this training module. If you need assistance

with any part of the training, please contact us through the Ask The Specialist link located on the

Customer Support Testing Center web page.

How to Contact Xerox Customer Support Training

If you have any questions or require assistance, please contact Xerox Customer Support Training:

Email: cpi[email protected]ox.com

Phone: (503) 685-4400 (North America only)

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