Zoom CableModem Manuale utente
USER’S MANUAL
CableModem
Zoom
External Modem
with Ethernet & USB Interfaces
Contents
GETTING STARTED ............................................................... 3
CONTACTING YOUR CABLE COMPANY ........................................... 3
PACKAGE CONTENTS................................................................ 4
YOU WILL ALSO NEED ............................................................. 5
FAMILIARIZING YOURSELF WITH YOUR CABLE MODEM ..................... 6
1 INSTALLING YOUR CABLE MODEM....................................... 8
INSTALLING THE CABLE MODEM SOFTWARE................................... 8
MAKING THE CONNECTIONS .....................................................11
THE MODEM’S POWER-UP PROCESS ...........................................15
THE NEXT STEP ....................................................................16
2 CONFIGURING YOUR BROWSER ........................................ 17
INTERNET EXPLORER 4.0.........................................................17
INTERNET EXPLORER 5.X OR LATER............................................18
NETSCAPE NAVIGATOR ............................................................19
AOL...................................................................................19
3 USING YOUR CABLE MODEM ............................................ 20
CONNECTING TO THE INTERNET ................................................20
THE ZOOM CM MONITOR UTILITY .............................................20
ENDING AN INTERNET SESSION .................................................24
IF YOU LOSE POWER ..............................................................24
REMOVING YOUR CABLE MODEM ...............................................24
APPENDIX A TROUBLESHOOTING .......................................... 26
APPENDIX B WINDOWS 95, MACINTOSH, AND LINUX USERS:
CONFIGURING YOUR NETWORK SETTINGS ............................. 30
APPENDIX C HOW TO LOCATE YOUR ETHERNET MAC ADDRESS.39
APPENDIX D REGULATORY INFORMATION .............................. 41
Getting Started 3
Getting Started
Your Zoom™ cable modem is designed to connect your
personal computer to the Internet through the same cable that
you use for television reception. You can connect your external
cable modem to a computer in one of two ways: You can use
its Ethernet (10/100BaseT) interface or its USB (Universal
Serial Bus) interface.
Contacting Your Cable Company
Please fill out the information in the following table before you
begin installing your Zoom cable modem. Your cable service pro-
vider needs this information to ensure that your modem connects
to the Internet successfully. Note: This manual assumes that you
have already arranged for cable modem service and established a
cable modem account with your cable company.
Important Installation Information
The following information is located on the label on the back of your
modem. You will be asked to provide it when you call for installation.
Product Name: Zoom CableModem
Model: __________
S/N: _____ - _______ - ____ - _____ - ______
C-MAC Address: _______________________
U-MAC Address: _______________________
Only required if you plan to connect the modem using the USB port
If you plan to connect your cable modem to the Ethernet port of your com-
puter, you will need the Ethernet card’s MAC Address. If you don’t know it
or can’t find it, see page 38 for detailed instructions.
Ethernet MAC Address: ______________________
If you plan to use the cable modem with an Internet gateway, you will need
the MAC Address of its WAN port, which should be on the gateway’s label.
Gateway MAC Address: ______________________
4 Zoom Cable Modem User’s Manual
Package Contents
In addition to this manual, check that your package includes the
following items. If you are missing anything, contact your dealer or
cable service provider.
•Cable modem
•Ethernet cable
•USB cable
•Power adapter
•Software on a CD-ROM
•Vertical mounting stand.
Modem
Ethernet Cable
Power Adapter
USB Cable
Software CD-ROM
Vertical
Mounting Stand
Getting Started 5
You Will Also Need
To complete your installation, you must have these items:
•Cable modem service provided by your cable company. The
service must be DOCSIS- (Data Over Cable Service Interface
Specification) or EuroDOCSIS-compatible, where applicable.
•A power outlet.
•A 75-ohm coaxial cable that will connect to the cable TV sys-
tem and that can reach to where you intend to place your cable
modem.
Note: Because there is great variety in the way cable is installed,
Zoom does not provide a coaxial cable to connect your
modem to your cable system. Your cable company may
provide the appropriate length cable for your use. If the
company doesn’t supply the cable, you should buy a coax-
ial cable with an RG-59 or RG-61U rating (75 ohm) and
industry-standard F connectors.
Tip: For best performance, do not use “push-on” F con-
nectors; use only “screw-on” F connectors.
To Use the Ethernet Option
If you want to use your cable modem’s Ethernet interface option,
make sure you have
•A computer running the Windows®95, 98, NT 4.0, 2000, Mil-
lennium (Me), XP, or Linux operating system, or a Macintosh®
running System 7.5 or later.
•An Ethernet (10BaseT or 100BaseT) port in the computer you
want connected to your cable modem. If your computer
doesn’t have an Ethernet port, you will need to buy a Network
Interface Card (NIC) and install it before completing the cable
modem setup. Some cable operators offer the option of pro-
viding and installing the NIC card.
6 Zoom Cable Modem User’s Manual
To Use the USB Option
If you want to use your cable modem’s USB interface option, make
sure you have
•A computer running the Windows 98, 2000, Millennium (Me),
or XP operating system.
•An available USB port on your computer. If your computer
doesn’t have a USB port, we recommend that you use the ca-
ble modem’s Ethernet option.
IMPORTANT
You can use either the Ethernet or the USB option but not both
simultaneously. If you change interface options while the cable
modem is connected, the modem will resynchronize with the cable
company. You must restart your computer. You may also have to
install software from your CD.
Familiarizing Yourself with Your Cable
Modem
Your Zoom cable modem has several LED light indicators on its
front panel, so you can monitor its operation and perform trouble-
shooting if necessary.
The following table defines these lights and explains how to inter-
pret them. This table is for reference only and is not required for
cable modem installation.
Getting Started 7
LIGHT NAME MODE STATUS
PWR Lit Power is on.
SYNC Blinking
Fast
Searching for “data” channel from
cable provider.
Blinking
Slow
Ranging (synchronizing the signal
for optimum performance) and
Registering (signing on to the cable
company’s network).
Steady
(Lit)
The modem is synchronized to the
cable system.
ACT Blinking Data activity is present on the cable.
The cable modem is communicating
with the cable system. It may be
downloading data or uploading data
to the cable service provider and the
Internet.
10/100 Lit The Ethernet (10/100BaseT) com-
puter interface is connected.
USB Lit The USB computer interface is con-
nected.
The back panel of your cable modem looks like this.
When you connect your cable modem, all connections will origi-
nate from this back panel. Continue with Chapter 1 (page 8) for
installation instructions.
If you would like to use your cable modem with multiple comput-
ers, you can do so by adding a hub, router, or gateway. Zoom of-
fers gateway/routers that work with your cable modem. You will
also have to contact your cable service provider.
8 Zoom Cable Modem User’s Manual
1
Installing Your Cable Modem
Note:
Note:Note:
Note: If your cable company provides you with an installation
procedure, follow it instead of the instructions in this
chapter.
This chapter describes how to connect your Zoom cable
modem to a computer and to your cable service.
Installation consists of a few simple steps:
1. Install any software required.
2. Make the physical connections to your cable modem.
3. Provide your cable provider with the proper MAC
addresses (if necessary).
Installing the Cable Modem Software
Install your cable modem software first, before connecting the
modem hardware. Follow these steps.
1Your computer should be on. Insert the Zoom CD into your
computer’s CD-ROM drive. The CD will start automatically.
(If it doesn’t, from the desktop, go to Start | Run and then
type d:\setup.exe, where dis the letter of your CD-ROM
drive.)
1 Installing Your Cable Modem 9
2When the main menu appears, click Cable Modem Installa-
tion Wizard.
Be sure to read the Prepare to Install directions, take action
as needed, and then click Continue.
3When the Choose Your Modem dialog box displays, click the
selection that matches how you want your cable modem to
connect to your computer, either via the Ethernet port or the
USB port.
10 Zoom Cable Modem User’s Manual
4The Zoom PC Resource Checker checks your computer to
verify that it has appropriate resources to support your cable
modem model. You will see a screen similar to the one below.
•If your computer has the recommended resources, click
Continue to proceed.
•If your computer does not have the recommended re-
sources, click Details and follow the instructions to rectify
the problem.
5The Setup Wizard continues the software installation process.
6When prompted, click NO, I will restart my computer later,
and then click Finish.
Be sure to remove the CD from your computer when you’re
done.
7Shut down your computer.
The next stage is to connect the hardware.
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