2N OMEGA Lite Manuale utente

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 1

www.2n.cz

USERMANUAL

VoiceMail

Version 1.0

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 2

www.2n.cz

Dearcustomer,

letuscongratulateyou on having purchased the 2NOMEGALite systemwiththe

VoiceMail application.Thisnewproducthasbeen developedandproducedinorder

toprovide the maximumutilityvalue,qualityand reliabilitytothe user.Wehope you

will be fullysatisfied withthe application foralong time.

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 3

www.2n.cz

CONTENTS

1. Introduction.......................................................................................................4

2. How toUse VoiceMail.......................................................................................5

2.1. CallForwarding toVoIPVoiceMail.........................................................................................5

2.2. Selecting VoIPVoiceMailBox................................................................................................7

2.2.1. FromYourInternalLine.........................................................................................................7

2.2.2. FromAnotherInternalLine.....................................................................................................7

2.3. Passing VoiceMailBoxtoAnotherLine.................................................................................8

2.4. VoiceMailBoxMenu..............................................................................................................8

3. Settings..............................................................................................................9

3.1. VoIPVoiceMailUserSettings................................................................................................9

3.1.1. ConfigurationLogin...............................................................................................................9

3.1.2. UserParameters....................................................................................................................11

3.2. VoIPVoiceMailAdministratorSettings.................................................................................14

3.2.1. ConfigurationLogin.............................................................................................................14

3.2.2. VoiceMail Licence................................................................................................................15

3.2.3. VoiceMail Line.....................................................................................................................17

3.2.4. LeastCostRouting-Routes..................................................................................................18

3.2.5. LeastCostRouting-Destinations.........................................................................................20

3.2.6. LeastCostRouting-Normalising.........................................................................................23

3.2.7. SIPProxy.............................................................................................................................25

3.2.8. Users....................................................................................................................................27

3.2.9. Voice Menu..........................................................................................................................29

3.3. PBXVoiceMailSettings.......................................................................................................30

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 4

www.2n.cz

1.Introduction

The VoiceMailapplication integratedinthe VoIPmoduleprovidesahigh

comfort tothe 2NOMEGALitesystemusers.

Having missed acall,you canretrieveavoicemessage storedinthe

integratedVoIPmodule.Youarenotifiedofthe message invariableways.You

eitherfind the countofnewvoicemessageson yourkeyphone display,orheara

voicenotificationupon pickingupthe handsetorHandsFree,orgetatextSMSif

yourPBX isequipped withaGSMmodule.

The maximumtotallengthofone voicemessage is1minute.You can

access yourvoicemessagesfromanyinternal(subscriber)telephoneline.Touse

alineotherthan yourownforlistening toavoicemessage,entertheuser

passwordtoget intoyourVoiceMail box.TheMobilityExtensionusersmayretrieve

voicemessagesoutsidethe PBX too.

Read thismanualcarefullytoset up and usethe VoiceMailservicecorrectly.

ForVoIPmodulesettingsrefertothe detailed manual.

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 5

www.2n.cz

2.HowtoUseVoiceMail

Havingbeenassigned the righttousetheVoIPmoduleVoiceMail box,you

can select theVoiceMailforwardingoptions.

2.1. Call ForwardingtoVoIPVoiceMail

You can useallforwarding optionsavailableinyourPBX (Immediate,At

absence, If busy)toforwardyourcallstotheVoiceMailbox. However, rememberto

forwardyourcallsasifforwardingtoan external(CO)line,i.e.withtheFLASH

button confirmation on yourtelephoneset.

Pick up thehandset andwait forthe internaldialtone

(————).

nnPmm

1.Toforwardallof yourcalls totheVoiceMailbox, dial

‘#11nnPmm’,wherenn is‘86’foraccess totheVoIPtrunk, Pis

‘5’asthe VoIPVoiceMailprefixand mmisyourinternalline

numbertobe forwarded tothe VoiceMailbox;

nnPmm

2.Or, toforwardyourcallstoacolleague outsidethe company

onlyincaseyourline isbusy, dial‘#12nnPmm’,wherenn is

‘86’foraccesstotheVoIPtrunk, Pis‘5’astheVoIPVoiceMail

prefixand mm isyourinternallinenumbertobe forwarded to

the VoiceMailbox;

nnPmm

3.Or, toforwardyourcallstoacolleague oryourmobilephone

onlyincaseyoufailtoanswerthe callon yourtelephone within

atimelimit, dial‘#13 nnPmm’,wherenn is‘86’foraccess to

the VoIPtrunk, Pis‘5’asthe VoIPVoiceMailprefixand mm is

yourinternalline numbertobe forwardedtotheVoiceMailbox;

nnPmm

4.Or, toforwardyourcallsaccording toitems2and3at the

sametime, dial‘#14nnPmm’,wherenn is‘86’foraccess to

the VoIPtrunk, Pis‘5’asthe VoIPVoiceMailprefixand mm is

yourinternalline numbertobe forwardedtotheVoiceMailbox.

PushFLASHorR.

Listentotheservice-executing message.

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 6

www.2n.cz

Hang up.

You mayforwardyourcallsonlyifyouhavebeen allowed sointhe

configuration andhavebeen assigned therelevant privatecallright.

Tocancelallcallforwarding settings:

Pick up thehandset.

Listentothecall-forwardingmessage if youhaveselected the

permanent forwarding option.

Dial‘#10’.

Listentotheservice-executing message.

Example:Supposethatyouwanttoassign internalline 11immediatecall

forwardingtoVoiceMailboxand theVoIPmoduleandPBX defaultsettingshave

not beenchanged, thenpush:

#11 86 511 FLASH.

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 7

www.2n.cz

2.2. SelectingVoIPVoiceMailBox

You arenotified ofaVoiceMailmessage invariableways.You eitherfind the

countofnewvoicemessageson yourkeyphone display,orhearavoice

notification upon picking up the handsetorHandsFree,orgetatextSMSifyour

PBX isequipped withaGSM.

2.2.1.FromYourInternal Line

Pick up thehandset andwait forthe internaldialtone (————).

Pmm

Dial‘86’foraccesstotheVoIPtrunk, P=‘5’asthe VoIPVoiceMail

prefixand mm asyourinternalline number.

Wait untilVoiceMailseizesthe line and followthe voicemenu

instructions.

Hang up.

2.2.2.FromAnotherInternalLine

Pick up thehandset andwait forthe internaldialtone (————).

Dial‘86’foraccesstotheVoIPtrunkand P=‘5’asthe VoIPVoiceMail

prefix:

Wait untilVoiceMailseizesthe line and followthe voicemenu

instructions.

Hang up.

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 8

www.2n.cz

2.3. PassingVoiceMail BoxtoAnotherLine

The VoiceMailsystemenablesyou topassamailboxtoanotherinternalline

bycallingdirectlytoitsVoiceMailbox(if the line hasbeen assigned one).

Pick up thehandset andwait forthe internaldialtone (————).

Pmm

Dial‘86’foraccesstotheVoIPtrunk, P=‘5’asthe VoIPVoiceMail

prefixand mm asthe internallinenumbertowhichyou want topass

yourmailbox.

Wait untilVoiceMailseizesthe line and followthe voicemenu

instructions.

Hang up.

2.4. VoiceMail BoxMenu

Forhowtoscrollthroughthe VoiceMailmenurefertothe diagrambelow.To

initiatean action, pushthe appropriateDTMFbutton onyourtelephone.

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 9

www.2n.cz

3.Settings

TooperatetheVoiceMailserviceon an integratedVoIPmodule,selectthe

relevantsettingsand assignmentsbothfortheVoIPmoduleand the 2NOMEGA

LitePBX.MostVoIPmodulesettingsaredefaultvaluesandthereforeneed notbe

changed unless foraseriousreason.

3.1. VoIPVoiceMail UserSettings

ThismanualassumesthattheVoIPmodulehasbeenconfiguredproperlyfor

yourinternalIPnetworktrafficand thusconsidersthe PBX systemincluding the

VoIPmodulefullyoperational.

The usermayenableordisablethe VoiceMailsystemafteradue logintothe

VoIPmodule.

3.1.1.Configuration Login

Forconfiguration useaweb browsersuchasthe Internet Explorer.

Enterthe VoIPmoduleIPaddress providedbythe systemadministratorasthe

loginpage address.

The logindialoguegetsdisplayed.

Intelligent Security & Fire Ltd.

OMEGALite

VoiceMail

USERMANUAL–VoiceMail 10

www.2n.cz

Enter:

Username-yourline number.

Password-loginpassword(default =1111).

Push login forconfirmation.

Intelligent Security & Fire Ltd.

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