Cisco MCS-7825-H3-IPC1 Manuale utente

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco Unified Communications Manager

Managed Services Guide, Release 8.5(1)

Text Part Number: OL-22523-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL

STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT

WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT

SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE

OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH

ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT

LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF

DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,

WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO

OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at

www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1005R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the

document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

CONTENTS

Preface xxvii

Purpose xxvii

Audience xxvii

Organization xxviii

Related Documentation xxxi

CHAPTER

1Overview 1-1

Cisco Unified Communications Manager 1-1

Supported Deployment Models 1-2

Managed Services 1-3

Cisco Unified Serviceability 1-4

Trace Tools 1-4

Troubleshooting Trace 1-5

Trace Collection 1-5

Cisco Unified Reporting 1-5

Cisco Unified Real-Time Monitoring Tool 1-6

Call Detail Records and Call Management Records 1-7

Call Detail Record Analysis and Reporting 1-7

Management Information Base 1-8

CHAPTER

2New and Changed Information 2-1

Cisco Unified Communications Manager, Release 8.5(1) 2-1

Audit Log Support for Cisco Unity Connection 2-2

Alarm Additions and Changes 2-3

Enhanced Reason Codes 2-4

New Perfmon Counters for Cisco SIP Normalization 2-6

SNMP MIBs 2-13

Supported Servers 2-13

Contents

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

Serviceability - Session Manager Edition (SME) 2-14

Default Settings for Alarm Configuration Settings 2-19

New Cisco Unity Connection Alerts 2-19

Logging On to CAR 2-20

Configuring the Trunk 2-21

Configuring Trunk Utilization Reports 2-21

Cisco Dialed Number Analyzer Server 2-23

Cisco Unified Communications Manager, Release 8.0(2) 2-24

Cisco Unified Communications Manager Server 2-24

Cisco Intercompany Media Engine Server 2-25

Cisco Unified Communications Manager, Release 8.0(1) 2-25

Cisco Unified Serviceability 2-26

New Alarm Additions and Changes 2-26

Obsolete Alarms 2-43

Cisco Unified Real-Time Monitoring Tool 2-47

Cisco Unified CDR Analysis and Reporting 2-51

New Cisco CAR DB Alarms 2-51

New CAR Object and Counters 2-51

Hunt/CTI Integration for CAR Reporting 2-52

CAR and CDRM Alarm Interface 2-52

System-Wide Call Tracking End-to-End Call Trace 2-52

Cisco Unified Call Detail Records 2-52

End-to-End Call Trace 2-53

Remote Destination to Number Mapping and CDRs 2-53

New CDR Fields to Support Call Control Discovery 2-53

New CDR Fields to Support External Call Control 2-53

New CDR Support for iSAC Codec 2-55

New CDR Fields for Hunt List Support 2-55

Cisco Unified Reporting 2-55

MIB Updates for 8.0(1) 2-56

CHAPTER

3Managing and Monitoring the Health of Cisco Unified Communications Manager Systems 3-1

Overview of Supported Interfaces 3-1

Critical Processes to Monitor 3-2

Available Supported MIBs 3-11

RTMT Monitoring of Cisco Unified CM System Health 3-12

RTMT Summary View 3-12

CPU Usage 3-13

% IOwait Monitoring 3-15

Contents

iii

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

Virtual Memory 3-16

Disk Usage 3-17

Disk Name Mapping 3-18

Database Replication and Cisco Unified Communication Manager Nodes 3-20

Cisco Unified CM Process and CPU Usage 3-20

CodeYellow 3-21

RIS Data Collector PerfMonLog 3-23

Critical Service Status 3-24

Syslog Messages 3-25

RTMT Alerts as Syslog Messages and Traps 3-26

Recovery, Hardware Migration, and Backup/Restore 3-26

Backup/Restore 3-26

Platform Monitoring 3-27

Using SNMP MIBs 3-27

MIBs and MCS Types 3-28

Using Command Line Interface 3-28

Hardware Migration 3-31

Platform Security 3-31

Locked-down System 3-32

Cisco Security Agent Support 3-32

Security Patching and Updating 3-32

Role-Based Access Control 3-32

Software Configuration Management 3-32

General Install/Upgrade Procedures 3-33

Detecting Installed Release and Packages 3-33

Available Reports 3-33

RTMT Reports 3-33

Serviceability Reports 3-34

Cisco Unified Reporting 3-34

General Health and Troubleshooting Tips 3-35

Using of Onboard Agents 3-36

Call Detail Records and Call Maintenance Records 3-36

Perfmon Counters 3-36

Integration with Uninterruptible Power Supplies (UPS) 3-37

Native Hardware Out of Band Management (OOB) 3-37

Phone Registration Status 3-37

Historical Information Download 3-37

Cisco CallManager Service Stops Responding 3-38

Database Replication Fails Between the Publisher and the Subscriber 3-39

Contents

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

Database Replication Does Not Occur on Lost Node 3-41

Database Tables Out of Sync Do Not Trigger Alert 3-42

Reset Database Replication When Reverting to Prior Release 3-43

Useful Commands and Utilities 3-43

Related Documentation 3-44

CHAPTER

4Simple Network Management Protocol 4-1

Overview 4-1

SNMP Versioning 4-2

SNMP and Cisco Unified CM Basics 4-3

SNMP Basic Commands 4-3

SNMP Community Strings and Users 4-4

SNMP and Cisco MIBs 4-4

SNMP Traps and Informs 4-5

SNMP Trace Configuration 4-5

SNMP Tips 4-5

SNMP Troubleshooting 4-6

SNMP/R MIBs 4-8

CHAPTER

5Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts 5-1

Cisco Unified Real-Time Monitoring 5-1

Performance Monitoring in RTMT 5-2

PerfMon Alert Notifications 5-2

PerfMon Objects and Counters for Cisco Unified Communications Manager 5-5

Cisco Analog Access 5-5

Cisco Annunciator Device 5-5

Cisco CallManager 5-5

Cisco CallManager External Call Control 5-13

Cisco CallManager SAF 5-14

Cisco CallManager System Performance 5-15

Cisco CTIManager 5-17

Cisco Dual-Mode Mobility 5-17

Cisco Extension Mobility 5-19

Cisco Feature Control Policy 5-20

Cisco Gatekeeper 5-20

Cisco H.323 5-20

Cisco Hunt Lists 5-21

Cisco HW Conference Bridge Device 5-22

Contents

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

Cisco IP Manager Assistant 5-22

Cisco Lines 5-23

Cisco Locations 5-23

Cisco Media Streaming Application 5-24

Cisco Messaging Interface 5-27

Cisco MGCP BRI Device 5-28

Cisco MGCP FXO Device 5-29

Cisco MGCP FXS Device 5-29

Cisco MGCP Gateways 5-30

Cisco MGCP PRI Device 5-30

Cisco MGCP T1 CAS Device 5-31

Cisco Mobility Manager 5-32

Cisco Music On Hold (MOH) Device 5-33

Cisco MTP Device 5-34

Cisco Phones 5-34

Cisco Presence Feature 5-34

Cisco QSIG Feature 5-35

Cisco Signaling Performance 5-35

Cisco SIP 5-36

Cisco SIP Normalization 5-36

Cisco SIP Stack 5-43

Cisco SIP Station 5-51

Cisco SW Conf Bridge Device 5-52

Cisco TFTP Server 5-53

Cisco Transcode Device 5-56

Cisco Video Conference Bridge 5-57

Cisco Web Dialer 5-58

Cisco WSM Connector 5-58

PerfMon Objects and Counters for System 5-59

Cisco Tomcat Connector 5-59

Cisco Tomcat JVM 5-60

Cisco Tomcat Web Application 5-61

Database Change Notification Client 5-62

Database Change Notification Server 5-63

Database Change Notification Subscription 5-64

Database Local DSN 5-64

DB User Host Information Counters 5-64

Enterprise Replication DBSpace Monitors 5-64

Enterprise Replication Perfmon Counters 5-65

IP 5-65

Contents

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

Memory 5-66

Network Interface 5-67

Number of Replicates Created and State of Replication 5-68

Partition 5-69

Process 5-70

Processor 5-71

System 5-72

TCP 5-73

Thread 5-73

Cisco Intercompany Media Engine Performance Objects and Alerts 5-74

Cisco Intercompany Media Engine Server Objects 5-74

IME Configuration Manager 5-74

IME Server 5-74

IME Server System Performance 5-77

Cisco Intercompany Media Engine Server Alerts 5-78

Cisco Unified Communications Manager Server Objects 5-78

IME Client 5-79

IME Client Instance 5-80

Cisco Unified Communications Manager Server Alerts 5-80

CHAPTER

6Cisco Unified Serviceability Alarms and CiscoLog Messages 6-1

Cisco Unified Serviceability Alarms and CiscoLog Messages 6-2

CiscoLog Format 6-2

Log File and Syslog Outputs 6-3

Standard Syslog Server Implementations 6-4

Clock Synchronization 6-4

Multipart Messages 6-4

CiscoLog Message Format 6-5

Message Length Limit 6-6

SEQNUM Field 6-6

HOST Field 6-6

TIMESTAMP Field 6-8

HEADER Field 6-10

TAGS Field 6-14

MESSAGE Field 6-17

Internationalization 6-18

Versioning 6-18

Preconfigured System Alarm Notifications 6-19

AuthenticationFailed 6-19

Contents

vii

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

CiscoDRFFailure 6-20

CoreDumpFileFound 6-21

CpuPegging 6-21

CriticalServiceDown 6-22

HardwareFailure 6-22

LogFileSearchStringFound 6-23

LogPartitionHighWaterMarkExceeded 6-23

LogPartitionLowWaterMarkExceeded 6-24

LowActivePartitionAvailableDiskSpace 6-25

LowAvailableVirtualMemory 6-25

LowInactivePartitionAvailableDiskSpace 6-26

LowSwapPartitionAvailableDiskSpace 6-26

ServerDown 6-27

SparePartitionHighWaterMarkExceeded 6-28

SparePartitionLowWaterMarkExceeded 6-29

SyslogSeverityMatchFound 6-30

SyslogStringMatchFound 6-30

SystemVersionMismatched 6-31

TotalProcessesAndThreadsExceededThreshold 6-31

Preconfigured CallManager Alarm Notifications 6-32

BeginThrottlingCallListBLFSubscriptions 6-33

CallProcessingNodeCpuPegging 6-33

CDRAgentSendFileFailed 6-34

CDRFileDeliveryFailed 6-35

CDRHighWaterMarkExceeded 6-35

CDRMaximumDiskSpaceExceeded 6-36

CodeYellow 6-36

DBChangeNotifyFailure 6-37

DBReplicationFailure 6-37

DDRBlockPrevention 6-38

DDRDown 6-39

ExcessiveVoiceQualityReports 6-39

IMEDistributedCacheInactive 6-40

IMEOverQuota 6-40

IMEQualityAlert 6-41

InsufficientFallbackIdentifiers 6-42

IMEServiceStatus 6-42

InvalidCredentials 6-43

LowCallManagerHeartbeatRate 6-44

LowTFTPServerHeartbeatRate 6-44

Contents

viii

Cisco Unified Communications Manager Managed Services Guide

OL-22523-01

MaliciousCallTrace 6-45

MediaListExhausted 6-45

MgcpDChannelOutOfService 6-46

NumberOfRegisteredDevicesExceeded 6-46

NumberOfRegisteredGatewaysDecreased 6-47

NumberOfRegisteredGatewaysIncreased 6-47

NumberOfRegisteredMediaDevicesDecreased 6-48

NumberOfRegisteredMediaDevicesIncreased 6-49

NumberOfRegisteredPhonesDropped 6-49

RouteListExhausted 6-49

SDLLinkOutOfService 6-50

TCPSetupToIMEFailed 6-51

TLSConnectionToIMEFailed 6-51

Emergency-Level Alarms 6-52

BDINotStarted 6-52

CallDirectorCreationError 6-52

CiscoDirSyncStartFailure 6-53

ExcceptionInInitSDIConfiguration 6-53

FileWriteError 6-54

GlobalSPUtilsCreationError 6-54

HuntGroupControllerCreationError 6-54

HuntGroupCreationError 6-55

IPAddressResolveError 6-55

IPMANotStarted 6-56

LineStateSrvEngCreationError 6-56

LostConnectionToCM 6-56

NoCMEntriesInDB 6-57

NoFeatureLicense 6-57

OutOfMemory 6-58

ServiceNotInstalled 6-58

SyncDBCreationError 6-59

SysControllerCreationError 6-59

TapiLinesTableCreationError 6-59

TimerServicesCreationError 6-60

TestAlarmEmergency 6-60

WDNotStarted 6-61

Alert-Level Alarms 6-61

CertValidLessthanADay 6-61

CMIException 6-62

CMOverallInitTimeExceeded 6-62

Questo manuale è adatto per i seguenti modelli

Indice

Altri manuali Cisco Software

Cisco

Cisco TELEPRESENCE MANAGEMENT SUITE EXTENSION 2.2 - FOR MICROSOFT... Manuale utente

Cisco

Cisco AS5200 - Universal Access Server Come usare

Cisco

Cisco Router IOS XR Manuale utente

Cisco

Cisco DVD-ROM Manuale di installazione e funzionamento

Cisco

Cisco 11.0 BT Come usare

Cisco

Cisco 1811W - Integrated Services Router Wireless Manuale di istruzioni

Cisco

Cisco IPICS Manuale utente

Cisco

Cisco DCNM Guida rapida

Cisco

Cisco Unified Contact Center Express Manuale utente

Cisco

Cisco MCS 7825 Series Manuale utente

Cisco

Cisco OL-6900-01 Manuale dell'operatore

Cisco

Cisco C8510-CHAS5-RF - Catalyst 8510 Campus Switch Router Modular Expansion... Istruzioni per l'installazione e il funzionamento

Cisco

Cisco Cisco Access Registrar 4.2 Manuale dell'operatore

Cisco

Cisco Craft Works Interface Manuale utente

Cisco

Cisco Catalyst Series Switch 2940 Manuale utente

Cisco

Cisco Surveillance Media Server Manuale di istruzioni

Cisco

Cisco OL-10426-01 Manuale utente

Cisco

Cisco IP Communicator Manuale utente

Cisco

Cisco Servers Manuale utente

Cisco

Cisco ASA5500-SC-5= - ASA 5500 Security Context Manuale utente

Cisco

Cisco 4700M Manuale utente

Cisco

Cisco IP Communicator Manuale di istruzioni

Cisco

Cisco GO GREEN Manuale utente

Cisco

Cisco TELEPRESENCE MANAGEMENT SUITE Manuale utente

Manuali Software popolari di altre marche

COMPRO

COMPRO COMPROFM Manuale utente

Muratec

Muratec OFFICEBRIDGE ONLINE Manuale utente

Oracle

Oracle Contact Center Anywhere 8.1 Manuale utente

Adobe

Adobe 65007312 - Photoshop Lightroom Manuale

Avaya

Avaya NULL One-X for RIM Blackberry Manuale utente

HP ProLiant BL420c Manuale utente

PS Audio

PS Audio PowerPlay Manuale del proprietario

Brady

Brady LOCKOUT PRO 3.0 Manuale di servizio

Avaya

Avaya Interaction Center Manuale utente

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuale

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuale utente

Oracle

Oracle Application 9i Manuale utente

Acer

Acer RDM Manuale utente

Canon

Canon Vixia HF21 Manuale utente

Canon

Canon ZR950 Manuale utente

Samsung

Samsung Auto Backup Manuale utente

Polycom

Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuale utente