Citel EXTender 6000 Manuale di servizio

Quality is our job. Customer satisfaction is our mission!

M-6000-MUM Rev AC

March 13, 20056

PBXgateway

& EXTender

6000

System Administrator’s Guide

PBXgateway™ & EXTender™6000 System Administrator’s Guide i

Printed in USA November 2004

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time

of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the use of your telecommunications system by an unauthorized party, for example, persons

other than your company’s employees, agents, subcontractors, or persons working on your company’s

behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if

toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and

configuring your equipment to prevent unauthorized use. The system manager is also responsible for

reading all installation, instruction, and system administration documents provided with this product in

order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken

to reduce that risk. Citel Technologies does not warrant that this product is immune from or will prevent

unauthorized use of common-carrier telecommunication services or facilities accessed through or

connected to it. Citel Technologies will not be responsible for any charges that result from such

unauthorized use.

PBXgateway™ & EXTender™6000 System Administrator’s Guide ii

PBXgateway™ & EXTender™6000 System Administrator’s Guide iii

Table of Contents

Table of Contents......................................................................................................................................iii

Lifeline or 911 Phone Notice .....................................................................................................................2

Important Safety Instructions.................................................................................................................3

Protection of the Environment – The WEEE Directive ..........................................................................4

About This Manual.................................................................................................................................6

Product Overview........................................................................................................................................7

Features.................................................................................................................................................8

Compatible Remote Units......................................................................................................................8

What is the EXTender4000 for IP?....................................................................................................8

Types of Network Connections..............................................................................................................9

Connections vs. Remotes....................................................................................................................10

Compatible Telephones.......................................................................................................................11

Typical Installation ...............................................................................................................................13

Synchronous-Serial Connection..........................................................................................................14

Asynchronous-Serial Connection ........................................................................................................15

Voice Over IP (RVP__Over_IP)...........................................................................................................16

Digital Telephone/PBX Features .........................................................................................................17

Call Suspend...........................................................................................................................................18

Call Suspend Modes............................................................................................................................19

Using ConneX......................................................................................................................................19

Fax Traffic (DEFINITY and Meridian)..................................................................................................21

Voice Compression vs. Bandwidth......................................................................................................22

Physical Characteristics.......................................................................................................................23

Configuration and Management ..........................................................................................................24

Diagnostic Capabilities.........................................................................................................................24

Chapter 1: Product Specifications ..........................................................................................................25

Specifications ..........................................................................................................................................26

Chapter 2: Installation ..............................................................................................................................27

Safety Checklist...................................................................................................................................28

Hardware Components........................................................................................................................29

Pre-Installation Requirements .............................................................................................................30

Installation............................................................................................................................................33

Wiring Information................................................................................................................................37

Compatible Remote Units....................................................................................................................39

Connecting the Remote Unit to the User phones................................................................................39

Before you Power-Up the PBXgateway and EXTender 6000 .............................................................41

Chapter 3: Configuration..........................................................................................................................42

Connecting to the PBXgateway...........................................................................................................43

What a System Administrator Must Know ...........................................................................................43

Connecting to the Management Interface (MI)....................................................................................44

Internet Access....................................................................................................................................45

Telnet Connection................................................................................................................................46

Welcome Screen..................................................................................................................................47

Help Screen.........................................................................................................................................48

Typical Menu........................................................................................................................................49

PBXgateway Menu Items and Structure..............................................................................................52

Remote Unit Menu Items and Structure ..............................................................................................53

Remote Unit Menu Structure...................................................................................................................54

Network Environments ............................................................................................................................54

Synchronous-Serial Device Configuration (RVP_Direct).....................................................................55

Asynchronous-Serial Device Configuration (RVP_Direct)...................................................................57

IP Network Configuration (RVP_Over_IP)...........................................................................................59

Setting PBXgateway and EXTender Parameters....................................................................................61

Port Setup............................................................................................................................................62

Setting Voice Parameters (Gateway Only)..........................................................................................63

Calculating Jitter and Compression.....................................................................................................63

PBXgateway™ & EXTender™6000 System Administrator’s Guide iv

Setting the IP Parameters (Gateway and Remote).............................................................................76

Telnet/FTP Set up (Gateway and Remote) .........................................................................................78

System Parameters .............................................................................................................................82

Utilities (Gateway and EXTender) .......................................................................................................85

Optional PBXgateway Parameters..........................................................................................................88

2:1 Configuration..................................................................................................................................88

Simultaneous Direct and Telnet Connections to the MI ......................................................................91

Zmodem Connection............................................................................................................................91

Setting up Call-Suspend (Gateway and Remote)................................................................................94

Enabling ConneX.................................................................................................................................99

ConneX Parameters ..........................................................................................................................102

Configuring the SMTP Server (Gateway Only)..................................................................................103

Console Setup Wizard (Gateway and EXTender).............................................................................104

Login to Alternate Remote Unit (Gateway)........................................................................................105

Remote Unit Configuration....................................................................................................................106

Direct Serial Connection (RVP_Direct)..............................................................................................106

IP Connection (RVP_Over_IP) – Remote Only.................................................................................107

Customizing Individual Ports (Gateway and Remote).......................................................................109

Setting up the Analog Port (Remote Only) ........................................................................................112

System Reboot (Gateway and Remote)............................................................................................114

Chapter 4: The Management Interface (MI) ..........................................................................................117

Gateway & Remote Menus ...................................................................................................................119

Remote Menus...................................................................................................................................127

MI Parameters ...................................................................................................................................128

Chapter 5: Troubleshooting...................................................................................................................146

Baseline Checklist..............................................................................................................................148

Status LEDs.......................................................................................................................................150

System Status LEDs..........................................................................................................................153

Port Status LEDs ...............................................................................................................................154

Troubleshooting Procedure ...............................................................................................................156

Echo Problems...................................................................................................................................162

Management Interface (MI) Status Menus ........................................................................................163

Remote Phone Messages .................................................................................................................171

Chapter 6: File Management and System Upgrades...........................................................................172

Configuration File Management.........................................................................................................174

Upgrading the Software.........................................................................................................................177

Chapter 7: Glossary................................................................................................................................190

Appendix A: Management Interface (MI) Menus..................................................................................199

Main Menu.........................................................................................................................................200

Port Menu ..........................................................................................................................................201

WAN Menu (WAN 1 & WAN 2)..........................................................................................................203

Connect Menu (R)..............................................................................................................................204

Analog Card (G) & (B)........................................................................................................................204

RVP_Direct Menu (R)........................................................................................................................205

RVP_over_IP Menu (R).....................................................................................................................206

Log Menu...........................................................................................................................................207

IP Menu..............................................................................................................................................208

SNMP Menu.......................................................................................................................................209

Syslog Menu......................................................................................................................................209

System Menu.....................................................................................................................................210

Utilities Menu .....................................................................................................................................211

Set Date Menu...................................................................................................................................212

Diagnostics Menu ..............................................................................................................................213

Appendix B: Bandwidth Requirements ................................................................................................214

Overview............................................................................................................................................215

Voice Compression............................................................................................................................216

Selecting the Proper Voice Compression..........................................................................................217

PBXgateway™ & EXTender™6000 System Administrator’s Guide v

Appendix C: EXTender 6000 Phone-Set Interface...............................................................................218

Phone-Set Interface...........................................................................................................................219

Appendix D: SNMP..................................................................................................................................221

Introduction........................................................................................................................................222

MI Status Menu vs. MIB Group Table................................................................................................223

MIB Group Tables..............................................................................................................................225

SNMP Setup......................................................................................................................................235

Using SNMP to Monitor & Troubleshoot Problems ...........................................................................239

Appendix E: Log Messages ...................................................................................................................242

Log Messages....................................................................................................................................243

Appendix F: ConneX Application Guide...............................................................................................248

Personal ConneX Information............................................................................................................249

Using ConneX....................................................................................................................................250

Programming Your Mobile Phone......................................................................................................251

Operation Modes ...............................................................................................................................252

Operating Your Mobile Phone ...........................................................................................................252

ConneX Mobile Application Commands - DEFINITY ........................................................................255

ConneX Mobile Application Commands - Meridian...........................................................................256

ConneX Mobile Application Commands - Norstar.............................................................................257

Getting Started on a RemoteConneX Phone ....................................................................................258

Dialback Instructions..........................................................................................................................258

Making and Answering a Call............................................................................................................259

Using Active Call Commands – Remote ConneX .............................................................................260

PBX:Admin Menu...............................................................................................................................261

PBX:Voice Mail Menu........................................................................................................................261

Using Active Call Commands – Mobile ConneX ...............................................................................261

Appendix G: PBX/KSU ConneX Configuration ....................................................................................263

Norstar KSU ConneX Configuration......................................................................................................264

Voice Mail ..........................................................................................................................................264

KSU Configuration – Line Assignment Method.................................................................................264

KSU Configuration - ConneX_Session Port......................................................................................265

Definity PBX ConneX Configuration......................................................................................................267

SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone....................................267

SCENARIO #2: Only ConneX Phone Is Used...................................................................................268

Meridian PBX ConneX Configuration....................................................................................................268

SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone....................................268

SCENARIO #2: Only Mobile Phone Is Used .....................................................................................269

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 1

Regulatory – Compliance and Agency Approval

This equipment complies with or has obtained Regulatory Agency approval at least against the following

standards:

EMC - Emission FCC CFR 47 Part 15

EN 55022 (1998) + Amendments A1 + A2

EMC - Immunity EN 55024 (1998) + Amendments A1 + A2

Safety EN 60950 (2000)

UL 60950-1

CSA C22.2 N° 60950-1

Compliance and Regulatory Statements

1. EN55022 and CISPR22 statement

This is a Class B product.

2. FCC Part 15 Statement

This digital equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses and can radiate radio frequency energy and,

if not installed and used in accordance with the instruction manual, may cause harmful interference to

radio communications. However there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

PBXgateway™ & EXTender™6000 System Administrator’s Guide 2

Problems, Repair and Warranty

Should you experience trouble with this telephone equipment or for repair or warranty information, please

contact Customer Support, at 1-888-454-5828. If the equipment is causing harm to the telephone

network, the telephone company may request that you disconnect this equipment from the line network

until the problem has been corrected.

3. Industry Canada Statements

This digital equipment does not exceed Class B limits for radio noise emissions from digital

apparatus, set out in Radio Interference Regulation of the Industry Canada. Operation in a residential

area may cause unacceptable interference to radio and TV reception requiring the owner or operator

to take whatever steps necessary to correct the interference.

4. Notice d'Industrie Canada

Cet équipement n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils

numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique établi par

l’Industrie Canada. L'exploitation faite en milieu résidentiel peut entraîner le brouillage des réceptions

de radio et de télévision, ce qui obligerait le propriétaire ou l'opérateur à prendre les dispositions

nécessaires

pour en éliminer les causes.

Making Changes or Modifications

Any changes and modifications not expressly approved by Citel Technologies. will void any

Compliance and regulatory approval, and will void the user’s authority to operate the equipment.

Lifeline or 911 Phone Notice

CAUTION: THIS IS NOT A LIFELINE or 911 PHONE.

If you dial 911 on your display telephone, when the telephone is connected to the Remote unit and linked

to the PBXgateway, you will reach the 911 facility that serves the location of the corporate facility and not

the location of your Remote unit. To ensure that you reach the correct 911 service for your area, use a

telephone connected locally.

Note: Branch Office EXTender6000 Remote units provide an analog port for local dialing.

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 3

Important Safety Instructions

The exclamation point in an equilateral triangle is intended to alert the user

to the presence of important operating and maintenance (servicing)

instructions in the literature accompanying the product.

To reduce the risk of fire, electrical shock, and injury to persons when installing telephone equipment,

always follow basic safety precautions including:

 Read and understand all instructions.

 Follow all warnings and instructions marked on or packed with the product.

 Never install this unit, or the telephone wiring for it, during a lightning storm.

 Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

 Never touch non-insulated telephone wires or terminals unless the telephone wiring has been

disconnected at the network interface.

 Use caution when installing or modifying telephone lines.

 Do not install this product near water, for example, in a wet basement location.

 Do not overload wall outlets, as this can result in the risk of fire or electrical shock.

 Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the

power cord. Do not locate this product where the cord will be abused by persons walking on it.

 Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use

cleaners or aerosol cleaners.

 Do not operate the system if chemical gas leakage is suspected in the area. Use telephones

located in some other safe area to report the trouble.

DO NOT open the PBXgateway or Branch Office units. There are no user serviceable parts inside. Only

an authorized technician should open the unit for required maintenance or upgrading purposes.

PBXgateway™ & EXTender™6000 System Administrator’s Guide 4

Protection of the Environment – The WEEE Directive

This equipment is marked according to the European directive 2002/96/EC on Waste Electrical and

Electronic Equipment (WEEE). By ensuring this product is disposed of correctly, you will help prevent

potential negative consequences for the environment and human health, which could otherwise be

caused by inappropriate waste handling of this product.

Support

Telephone

Number

Call the MCK Communications Helpline (at 1-888-454-5828), or your authorized

dealer if you need assistance when installing, programming, or using your system.

Ask for customer service. Outside the United States or Canada, contact your local

MCK Communications representative.

This symbol on this equipment indicates that this appliance may not be treated as

household waste. Instead it shall be handed over to the applicable collection point fo

the recycling of Electrical and Electronic Equipment.

Disposal must be carried out in accordance with local environmental regulations fo

waste disposal.

For more detailed information about treatment, recovery and recycling of this product,

please contact your local city office or your household waste disposal service.

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