Compaq Armada 110 Manuale

Maintenance and Service Guide

Compaq Armada 110 and

Compaq Evo N110

Document Part Number: 238850-003

December 2001

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying computer features, components, and

spare parts, troubleshooting computer problems, and performing

computer disassembly procedures.

238850-003.book Page i Friday, December 21, 2001 2:53 PM

Compaq, the Compaq logo, Armada, and Evo are trademarks of Compaq

Information Technologies Group, L.P in the U.S. and/or other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.

and/or other countries.

Intel, Pentium, and Celeron are trademarks of Intel Corporation in the U.S.

and/or other countries.

All other product names mentioned herein may be trademarks of their respective

companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. the warranties for

Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

Maintenance and Service Guide

Third Edition December 2001

Document Part Number: 238850-003

238850-003.book Page ii Friday, December 21, 2001 2:53 PM

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models and Features . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.2 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Enabling Power Savings . . . . . . . . . . . . . . . . . . . . . . 1–9

Timeout Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Setting Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

1.4 Computer External Components . . . . . . . . . . . . . . . 1–11

1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20

2 Troubleshooting

Using the PhoenixBIOS Setup Utility . . . . . . . . . . . . . . . 2–2

Troubleshooting Flowcharts for Portable Computers . . . 2–3

2.1 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . 2–4

2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.8 Non-Functioning Docking Station

(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

2.9 No Operating System (OS) Loading . . . . . . . . . 2–12

2.10 No OS Loading from Hard Drive, Part 1. . . . . 2–13

238850-003.book Page iii Friday, December 21, 2001 2:53 PM

iv Maintenance and Service Guide

Contents

2.11 No OS Loading from Hard Drive, Part 2. . . . . 2–14

2.12 No OS Loading from Hard Drive, Part 3. . . . . 2–15

2.13 No OS Loading from Diskette Drive. . . . . . . . 2–16

2.14 No OS Loading from CD- or DVD-ROM

Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 2–19

2.17 Non-Functioning Device . . . . . . . . . . . . . . . . . 2–20

2.18 Non-Functioning Keyboard. . . . . . . . . . . . . . . 2–21

2.19 Non-Functioning Pointing Device. . . . . . . . . . 2–22

2.20 Network or Modem Connection . . . . . . . . . . . 2–23

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components. . . . . . . . . . . . 3–2

3.3 Plastics Kit Components . . . . . . . . . . . . . . . . . . . . . . 3–8

3.4 Hardware Kit Components. . . . . . . . . . . . . . . . . . . . . 3–9

3.5 Cable Kit Components . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.7 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–1

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–2

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

238850-003.book Page iv Friday, December 21, 2001 2:53 PM

Maintenance and Service Guide v

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.5 Mini PCI Communication Board . . . . . . . . . . . . . . . . 5–6

5.6 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.8 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.9 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.13 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.15 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.16 Disk Cell Real Time Clock (RTC) Battery . . . . . . 5–34

5.17 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

C Screw Listing

Index

238850-003.book Page v Friday, December 21, 2001 2:53 PM

Maintenance and Service Guide 1–1

Product Description

1.1 Models and Features

The Compaq Armada 110 and Evo N110 Series notebooks offer

advanced modularity, Intel Pentium III or Intel Celeron

processors with 64-bit architecture, industry-leading Accelerated

Graphics Port (AGP) implementation, and extensive multimedia

support.

Figure 1–1: Compaq Armada 110 and Evo N110

238850-003.book Page 1 Friday, December 21, 2001 2:53 PM

1–2 Maintenance and Service Guide

Product Description

Models

Computer models are shown in Table1-1.

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions

Key

N11 P 100 4X 20 V C 128 98 9L XXXXXX-XXX

123 45678910 11

Key Description Options

1 Brand / Series

designator A=Armada

N=Evo 11=110

2 Processor type P=Intel Pentium III C=Intel Celeron

3 Processor speed 100=1.0 GHz

850=850 MHz 800=800 MHz

700=700 MHz

4Display

type/size/resolution 4=14.x”

2=12.x” X=XGA (1024 × 768)

S=SVGA (800 × 600)

5 Hard drive size 20=20 GB

15=15 GB 10=10.0 GB

6 Optical drive

designator V=8X Max

DVD-ROM drive D=24X Max CD-ROM

drive

7 Integrated

communication M=modem

0=none C=modem/NIC

combination card

8 RAM 64=64 MB 12=128 MB

9 Operating system 8=Windows 98

Me=Windows

Millennium

Edition (Me)

8M=Windows 98/ME

dual install

2K=Windows 2000

10 Battery cells / type L=9 cells,

Lithium ion H=9 cells, Nickel

Metal Hydride

11 SKU#

238850-003.book Page 2 Friday, December 21, 2001 2:53 PM

Product Description

Maintenance and Service Guide 1–3

123 45678910 11

N11P1004X20VC252K L

Danish

Dutch

European

French

Canadian

German

Greek/Polish

470028-444

470028-464

470028-442

470028-449

470028-417

470028-454

470028-459

Italian

Spanish

Swedish/Finnish

Swiss

U.K. English

U.S. English

470028-462

470028-468

470028-473

470028-478 &

470028-483

470028-485

470028-435

N11P1004X20VC122K L

Asia/Pacific

Australian 470028-515

470028-489 Japanese 470028-409

N11P1004X20VC12 8 L

People’s Republic of China 470028-503

N11P1004X20VC12 M L

Arabic

Czech

Dutch

European

Greek/Polish

Hebrew

Hong Kong

Hungarian

470028-402

470028-404

470028-409

470028-403

470028-405

470028-407

470028-423

470028-406

Korean

Norwegian

Portuguese

Russian

Slovakian/Slovenian

Swedish/Finnish

Taiwanese

Turkish

470028-420

470028-411

470028-412

470028-414

470028-416

470028-418

470028-421

470028-420

All Compaq Evo N110 computer models use configuration code KFKZ.

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions (Continued)

238850-003.book Page 3 Friday, December 21, 2001 2:53 PM

1–4 Maintenance and Service Guide

Product Description

123 45678910 11

N11 C 100 4X 20 D C 12 8M L

Asia Pacific/Thai

Australian

Danish

French

Canadian

German

Italian

Japanese

470028-598

470028-443

470028-428

470028-429

470028-426

470028-431

470028-433

470028-445

Latin American

Spanish

Latin American

Spanish (NAFTA)

Spanish

Swiss

U.K. English

U.S. English

U.S. English (NAFTA)

470028-441

470028-497

470028-436

470028-438

& 470028-439

470028-440

470028-424

470028-496

N11 C 100 4X 20 D C 12 2K L

Asia Pacific

Australian

Danish

Dutch

European

French

Canadian

German

470028-479

470028-480

472028-452

470028-510

470028-451

470028-455

470028-448

470028-457

Greek/Polish

Italian

Japanese

Spanish

Swedish/Finnish

Swiss

U.K. English

U.S. English

470028-460

470028-461

470028-482

470028-466

470028-467

470028-470 &

470028-471

470028-474

470028-447

All Compaq Evo N110 computer models use configuration code KFKZ.

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions (Continued)

238850-003.book Page 4 Friday, December 21, 2001 2:53 PM

Product Description

Maintenance and Service Guide 1–5

123 45678910 11

The following Compaq Armada 110 computer models use

configuration code KFKZ.

A11 P 850 4X 20 D C 64 M L 243859-B21

A11 P 850 4X 20 D C 64 M L 243860-B21

(NAFTA)

A11 C 850 4X 20 D C 64 M H 258292-B21

A11 C 850 4X 15 D C 64 M H 243857-B21

A11 C 850 4X 15 D C 64 M H 243858-B21

(Europe)

A11 C 850 2S 15 D C 64 M H 243854-B21

A11 C 850 2S 15 D C 64 M H 243855-B21

(NAFTA)

A11 C 850 2S 15 D C 12 M H 243856-B21

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions (Continued)

238850-003.book Page 5 Friday, December 21, 2001 2:53 PM

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