Dell PowerEdge 180AS Manuale utente

Dell™ Remote Console Switch

Software User’s Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss

of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury or death.

___________________

Information in this document is subject to change without notice.

1082DS/2162DS/4322DS Remote Console Switch

Third Party Software. You acknowledge that the SOFTWARE PRODUCT may contain or be provided

with copyrighted software of Dell's suppliers as identified in associated documentation or other printed

or electronic materials (“Third Party Software”) which are obtained under a license from such

suppliers. Your use of any such Third Party Software shall be subject to and you agree to comply with

the applicable restrictions and other terms and conditions set forth in such documentation or materials

as set forth in any “Third-Party Licenses ReadMe” file or similar file located in the installation directory

for the SOFTWARE PRODUCT.

Any open source software is distributed in the hope that it will be useful, but is provided “as is” without

any expressed or implied warranty; including but not limited to the implied warranty of merchantability

or fitness for a particular purpose. In no event shall Dell, the copyright holders, or the contributors be

liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but

not limited to, procurement of substitute goods or services; loss of use, data or profits; or business

interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort

(including negligence or otherwise) arising in any way out of the use of this software, even if advised

of the possibility of such damage.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and Dell OpenManage are trademarks of Dell Inc.;

Intel Pentium is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft,

Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation

in the United States and/or other countries; Avocent is a registered trademark of Avocent Corporation

or its affiliates in the US and other countries; Red Hat and Red Hat Enterprise Linux are registered

trademarks of Red Hat, Inc. in the United States and other countries; SUSE is a registered trademark

of Novell, Inc., in the United States and other countries; VMware is a registered trademark or trademark

(the “Marks”) of VMware, Inc. in the United States and/or other jurisdictions.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

590-1022-501A

August 2010

Model 1082DS/2162DS/4322DS Remote Console Switch

Contents iii

Contents

1 Product Overview . . . . . . . . . . . . . . . . . . 1

Features and Benefits . . . . . . . . . . . . . . . . . . . 1

Powerful Customization Capabilities . . . . . . . . . 1

Extensive Remote Console Switch Management . . 1

Authentication and Authorization . . . . . . . . . . 2

System Components . . . . . . . . . . . . . . . . . . . . 2

RCS Explorer Window . . . . . . . . . . . . . . . . 2

Video Viewer . . . . . . . . . . . . . . . . . . . . . 3

Interoperability with Avocent® Products . . . . . . 3

Operating Features. . . . . . . . . . . . . . . . . . . . . 4

Target Device Naming . . . . . . . . . . . . . . . . 4

Target Device Name Displays . . . . . . . . . . . . 4

Sorting . . . . . . . . . . . . . . . . . . . . . . . . 5

IPv4 and IPv6 Network Address Capabilities. . . . . 5

2 Installation. . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the Software . . . . . . . . . . . . . . . . 9

Uninstalling the Software. . . . . . . . . . . . . . 10

Starting the Software . . . . . . . . . . . . . . . . 10

Configuring Switches and Target Devices . . . . . 11

Web Interface Installation and Setup . . . . . . . 13

iv Contents

3 Basic Software Operation . . . . . . . . . . . 15

Viewing Your System in the Explorer . . . . . . . . . . 15

Customizing the Window Display . . . . . . . . . . . . 17

Adding a Remote Console Switch (Dell or Avocent) . . 17

Accessing Your Remote Console Switch . . . . . . . . 25

Launching the VNC or RDP Viewer . . . . . . . . . . . 27

Changing Server and Switch Properties . . . . . . . . 27

General Properties . . . . . . . . . . . . . . . . . 27

Server Network Properties . . . . . . . . . . . . . 29

Switch Network Properties . . . . . . . . . . . . . 29

Information Properties . . . . . . . . . . . . . . . 30

Server Connections Properties . . . . . . . . . . . 31

VNC Properties . . . . . . . . . . . . . . . . . . . 32

RDP Properties . . . . . . . . . . . . . . . . . . . 33

Accessing a Server via a Browser Window . . . . 34

Changing Server and Switch Options . . . . . . . . . . 34

General Options . . . . . . . . . . . . . . . . . . . 35

Default Browser. . . . . . . . . . . . . . . . . . . 35

Changing DirectDraw Support (Windows OS Only) 36

HTTP/HTTPS Options . . . . . . . . . . . . . . . . 37

VNC Options. . . . . . . . . . . . . . . . . . . . . 37

RDP Options . . . . . . . . . . . . . . . . . . . . . 38

Organizing Your System . . . . . . . . . . . . . . . . . 38

Modifying Custom Field Names. . . . . . . . . . . 40

Creating Folders. . . . . . . . . . . . . . . . . . . 41

Assigning a Unit to a Site, Location, or Folder . . . 41

Deleting and Renaming . . . . . . . . . . . . . . . 42

Customizing the Explorer Window . . . . . . . . . . . 44

Contents v

Modifying the Selected View on Startup . . . . . . 44

Changing the Default Browser . . . . . . . . . . . 45

Managing Your Local Databases . . . . . . . . . . . . 45

Saving a Database . . . . . . . . . . . . . . . . . 45

Loading a Database. . . . . . . . . . . . . . . . . 46

Exporting a Database . . . . . . . . . . . . . . . . 46

4 Using the Viewer . . . . . . . . . . . . . . . . . . . 49

Accessing Servers from the RCS Software . . . . . . . 49

Interacting With the Server Being Viewed . . . . . . . 51

Viewer Window Features. . . . . . . . . . . . . . 52

Adjusting the Viewer . . . . . . . . . . . . . . . . 54

Adjusting the Viewer Resolution . . . . . . . . . . 57

Adjusting the Video Quality . . . . . . . . . . . . . 58

Minimizing Remote Video Session Discoloration . 60

Improving Screen Background Color Display . . . 60

Setting Mouse Scaling . . . . . . . . . . . . . . . 61

Minimizing Mouse Trailing . . . . . . . . . . . . . 62

Improving Mouse Performance . . . . . . . . . . 62

Reducing Mouse Cursor Flickering. . . . . . . . . 63

Viewing Multiple Servers Using the Scan Mode . . 63

Scanning Your Servers . . . . . . . . . . . . . . . 63

Thumbnail View Status Indicators . . . . . . . . . 65

Navigating the Thumbnail Viewer . . . . . . . . . 66

Using Macros to Send Keystrokes to the Server . . 67

Session Options - General Tab . . . . . . . . . . . 69

Screen Capturing . . . . . . . . . . . . . . . . . . 70

Session Sharing Options. . . . . . . . . . . . . . . . . 71

Automatic Sharing . . . . . . . . . . . . . . . . . 71

Exclusive Mode . . . . . . . . . . . . . . . . . . . 73

vi Contents

Stealth Connection . . . . . . . . . . . . . . . . . 75

Preemption Mode . . . . . . . . . . . . . . . . . . 76

Virtual Media. . . . . . . . . . . . . . . . . . . . . . . 78

Sharing and Preemption . . . . . . . . . . . . . . 79

Launching Virtual Media . . . . . . . . . . . . . . 80

Mapping Virtual Media Drives . . . . . . . . . . . 81

Virtual Media Connection Status . . . . . . . . . . 82

Virtual Media Sessions . . . . . . . . . . . . . . . 82

A Appendix A: Updating RCS Software . . . 87

B Appendix B: Keyboard and Mouse . . . . 89

C Appendix C: TCP Ports . . . . . . . . . . . . . . 93

D Appendix D: Technical Support . . . . . . . 95

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Product Overview 1

Product Overview

The Dell™ Remote Console Switch (RCS) software is a cross-platform

management application that allows you to view and control the Dell Remote

Console Switch and all attached servers. The cross-platform design ensures

compatibility with most popular operating systems and hardware platforms.

The RCS software provides secure switch-based authentication, data

transfers, and username/password storage. Each switch handles

authentication and access control individually for more decentralized system

control.

The RCS software utilizes Explorer-like navigation with an intuitive split-

screen interface, providing you with a single point of access for your entire

system. From here, you can manage your existing switches, install a new

switch, or launch a video session to a system server. Built-in groupings such as

Servers, Sites, and Folders provide an easy way to select the units to view.

Powerful search and sort capabilities allow you to easily find any unit.

Features and Benefits

The RCS software is designed for easy installation and operation. Auto-

discovery of managed switches enables you to install new units in minutes.

Wizard-based installation and online help simplify initial system

configuration. The intuitive graphical interface makes managing and

updating switches simple and straightforward.

Powerful Customization Capabilities

You can tailor the RCS software to fit your specific system needs. Take

advantage of built-in groups or create your own. Customize unit and field

names and icons for maximum flexibility and convenience. Using names that

are meaningful to you makes it easy to quickly find any system unit.

Extensive Remote Console Switch Management

The RCS software allows you to add and manage multiple switches in one

system. Once a new switch is installed, you can configure switch parameters,

control and preempt user video sessions, and execute numerous control

2Product Overview

functions, such as rebooting and upgrading your switch. The RCS software is

designed to be compatible with the Dell OpenManage™ IT Assistant Event

Viewer, allowing system administrators to consolidate system event reports.

You can enable Simple Network Management Protocol (SNMP) traps,

configure target devices, and manage user databases.

You can use the software to manage the following Dell switches:

• 4322DS

• 2162DS

• 1082DS

• 2161DS

• 2321DS

• 4161DS

• 2161DS-2

Authentication and Authorization

The RCS software allows permissions for multiple Remote Console Switches

to be managed through a single interface rather than individually on each

Remote Console Switch. For increased security and efficiency, the

Lightweight Directory Access Protocol (LDAP) feature eliminates the need to

update access permissions in individual Remote Console Switches by drawing

permissions from a single network-wide authentication source.

The Remote Console Switch can authenticate using the standard Active

Directory schema, or the Dell Extended Schema in order to maximize

compatibility with all of your Dell hardware.

System Components

The software contains the following major components.

RCS Explorer Window

The RCS Explorer window is the primary point of control for accessing the

software features and functionality. From the Explorer window, you can view

the switches and target devices defined in the local database. Built-in

groupings such as Appliances and Devices provide different ways to list units.

Product Overview 3

You can create custom groups of units by adding and naming folders. Other

groupings are also available, based on custom fields that you can assign to

units.

From the Explorer Devices list, you can select a device from the list of target

devices and start a KVM session with the device. Starting a keyboard, video,

and mouse (KVM) session brings up a Video Viewer. From the Explorer

Appliances list, you can select a switch to configure.

Video Viewer

Users access and manage target devices through the Video Viewer. You can

use predefined macros and choose which macro group is displayed on the

Video Viewer Macros menu. You can open the Video Viewer to connect to

target devices on the Remote Console Switch. For more information, see

"Using the Viewer" on page 49.

The Video Viewer also provides access to the Virtual Media window. You can

use the Virtual Media window to map a physical drive such as a disk, CD-

ROM, or DVD-ROM data drive, onto a target device so that the media device

is available to the target device even though it is not directly connected. For

more information on the Virtual Media window, see "Virtual Media" on

page 78.

Interoperability with Avocent

Products

The RCS software can also be used to manage some Avocent switches,

allowing increased flexibility in the management of systems.

In addition, the RCS software includes support for Avocent IQ modules,

expanding the range of server types that can be managed. The addition of

support for Avocent IQ modules means that the following connections are

now supported:

• PS/2 modules (Dell and Avocent modules available)

• USB modules, including Virtual Media and Smart Card/Common

Access Card (CAC) versions (Dell and Avocent modules available)

• VT100 Serial modules (Avocent modules available)

• True Serial modules (Dell and Avocent modules available)

• Sun modules (Avocent modules available)

• PS2M modules (Avocent modules available)

4Product Overview

NOTE: Dell SIP modules are supported on directly connected Avocent switches.

Operating Features

The RCS software features include target device naming, target device name

displays, sorting, and IPv4 and IPv6 network address capabilities. Appendix B:

Keyboard and Mouse lists the Explorer navigation shortcuts. Other

components also support full keyboard navigation in addition to mouse

operations.

Target Device Naming

The software requires that each switch and target device have a unique name.

To minimize the need for operator intervention, the software uses the

following procedure to generate a unique name for a target device whose

current name conflicts with another name in the database.

During background operations (such as an automated operation that adds or

modifies a name or connection), if a name conflict occurs, the conflicting

name is automatically made unique. This is done by appending a tilde (~)

followed by an optional set of digits. The digits are added in cases where

adding the tilde alone does not make the name unique. The digits start with a

value of one and are incremented until a unique name is created.

During operations, if you or another user specifies a non-unique name, a

message informs the corresponding user that a unique name is required.

Target Device Name Displays

When a switch is added, the target device names retrieved from the switch

are stored in the software database. The operator can then rename the target

device in the Explorer. The new name is stored in the database and used in

various component screens. This new target device name is not

communicated to the switch.

Since the software is a decentralized management system, you can change the

name assigned to a target device on the switch at any time without updating

the software database. Each operator can customize a particular view of the

list of target devices being managed.

Since you can associate more than one name with a single target device - one

on the switch and one in the software - the software uses the following rules

to determine which name is used:

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