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• If you need any help, ee.co.uk/help is a good place to go.
We’ve got common questions and answers that will help
you solve any problems you may be having, and other tips
with getting the most out of your service.
• If you’d like to get in contact with us then you can find all
of our details at ee.co.uk/contact-ee
• You can speak to us on the phone too.
Anytime between 08:00 and 21:00 Monday to Friday and
08:00 and 20:00 Saturday and Sunday. Call us for free
on 150 from a BT landline, or from an EE or BT mobile in
the UK. If you’re calling from any other UK provider, use
0330 1234 150 (charged at national rates). International
call costs vary.
NEED SoME HELP? SAFETY AND LEGAL INForMATIoN
Important safety and care instructions
Keep for future reference
Your TV box Pro (model RTIW387) from EE is manufactured to
comply with European safety standards. Please read the following
instructions carefully before installing and using it.
Installation and location
• For indoor use only in the UK
• Position all parts, including power adapters away from heat and sun (e.g. away
from radiators, window sill or other electrical equipment which can get hot)
• Keep area ventilated (e.g. don’t put in cupboards or back of sofas) and don’t
block any vents with objects or thick carpets
• Keep device flat on its feet at all times. Not standing it as designed could
cause overheating
• Keep device and cables out of young children’s reach
• Only use power adapters provided by EE for this specific device. See
ee.co.uk/help for further information or contact our helpdesk if you need
a replacement
• Electronic devices hate liquids; don’t place devices and power adapters in
damp areas or near sources of water or splashes
• This device uses wireless technology; check before using or installing
where restrictions may apply such as in hospitals
• The Ethernet port is intended to be connected to devices in the same
building and on the same earth circuit
• When connecting a USB peripheral device, respect the way of insertion
and don’t use force
• Product may cause scratches or marks if placed on fragile surfaces
(e.g. veneered wood or delicate fabrics); place on a mat if required
• Don’t use near flammable substances or in a flammable atmosphere
(e.g. warehouse or garage)
• Designed for use at room temperatures between 0 and 40ºC
Care and maintenance
• Treat all parts with care; no shock or vibration, and don’t pull or twist
any cables
• Regularly check your product for damage to ensure small parts
aren’t exposed
• Don’t move your set-top box or turn the power off suddenly while the
hard disk drive is running
• EE or BT won’t be liable for any corruption of data on the hard disk drive
caused by carelessness or misuse
• Unplug from the mains socket before cleaning. Dust with a soft dry cloth;
no water or solvent
• Regularly check that objects don’t cover any parts or any vents which
could cause overheating
• When not in use, store in a dry place and away from extreme heat or cold
Warnings
• If any parts of your product, power adapters or any cables appear
damaged or make unusual noises, discontinue use immediately. Switch off
your electrical socket
if it is safe to do so and contact our helpdesk
• Don’t try to open your device or power adapters. There are no serviceable
parts and you risk an electrical shock
• This device has been evaluated for and shown to be compliant with
European Guidelines when installed and operated with a minimum
distance of 20cm between the unit and your body
• If you’ve got a pacemaker please check with your doctor before installation
Battery safety information
• Only use batteries of same size and type as originally supplied
• Take care when disposing of your product. The battery could explode if
placed in a fire, a hot oven or is crushed or cut
• Don’t subject the product to extremely low air pressure as the battery may
explode or leak flammable liquid or gas
Returning and Recycling Equipment
Disposing of your old electrical and electronic equipment
The Government has a legal requirement to minimise the unsorted
waste disposal of electrical and electronic equipment and to maximise
its separate collection and environmentally sound management. The
symbol shown here and, on a product, means you shouldn’t throw it in
your normal rubbish at the end of its working life.
This product may contain substances that could be harmful to people or the
environment if it’s not recycled correctly.
The equipment provided to you will remain the property of EE / BT at all times
(excluding outright sale equipment). You’ll need to return it back to us within
60 days of telling us you want to cancel, or we may need to charge you for it.
You can do this by following the steps here: ee.co.uk/returns
As the environment is important to EE, we can get rid of it in an
environmentally friendly way.
If this equipment is a replacement for something similar, then you can also
dispose of your old kit by following the instructions above.
Legal information
EU – Radio Equipment Directive
Declaration of Conformity
Hereby, EE Ltd declares that the radio equipment type TV Box (Model
RTIW387) is in compliance with Directive 2014/53/ EU. The full text of the EU
declaration of conformity is available at ee.co.uk/declaration-of-conformity
UK – Radio Equipment Directive
Declaration of Conformity
Hereby, EE Ltd declares that the radio equipment type TV Box (Model
RTIW387) is in compliance with Radio Equipment Regulations 2017.
The full text of the UK declaration of conformity is available at
ee.co.uk/declaration-of-conformity
