Grandstream Networks GXE502X Manuale utente

GXE502X User Manual 7/9/2008

Version 03

GXE502X Users Manual

GXE502X User Manual 7/9/2008

Version 03

Table of Contents

1. Introduction .......................................................................................................................................3

2. Extension Configuration ..................................................................................................................3

3. Trunk Configuration..........................................................................................................................7

4. Conference Bridge..........................................................................................................................18

5. Hunt/Ring Group Configuration.....................................................................................................19

6. Auto-Attendant Configuration .......................................................................................................21

7. Call Queues Configuration.............................................................................................................26

8. System Configuration.....................................................................................................................30

9. Advanced Options Configuration..................................................................................................44

10. Reset & Reboot..............................................................................................................................47

11. Status..............................................................................................................................................48

12. Reports...........................................................................................................................................51

13. Voicemail Configuration...............................................................................................................58

GXE502X User Manual 7/9/2008

Version 03

1. Introduction

Thank you for purchasing the Grandstream GXE502X IP-PBX, a SIP-based, affordable,

feature-enriched converging communication platform designed to meet the communication

requirements for small to medium sized enterprises.

The GXE502X provides the cutting-edge IP-based communications that businesses demand

while leveraging existing infrastructure and providing a smooth transition into IP telephony.

Based on open-standard SIP, the GXE502X can easily integrate into and interoperate with

other components of your existing communications network while providing a rich set of

features to reduce costs and increase productivity. Built-in FXO and FXS ports enable the

GXE502X to interface with analog lines and devices while concurrently registering to SIP

trunks and SIP-based trunk gateways to maximize available communications resources. The

PoE capability (LAN port) and low power consumption (15Watt Max.) solidify the GXE as an

environment friendly solution (compared to similar PC based systems). This also ensures non-

stop communication even during power outages (necessary UPS required)

The GXE502X also includes an Express Setup wizard and an intuitive user interface that

allows users to quickly configure extensions. Voicemail, fax mail, faxmail-to-email, conference

bridges and other enhanced features can be turned on with minimal effort via the GXE502X

web configuration interface. The GXE’s broad feature set, ease of operation and affordable

price range make it ideal for any SMB.

•Equipment Packaging

The GXE502X IP-PBX package contains:

1) One GXE502X IP-PBX unit

2) One 12 Volt power adapter

3) One Ethernet cable

2. Extension Configuration

Phone Extensions

The front end menu of the GXE web interface is the Phone Extensions menu. This menu and

it’s several different sub menus allow users to configure and add extensions with ease.

Extensions for internal users can be created from the Express Setup menu of a factory-

default GXE502X or from the Phone Extensions menu at any time. The extensions can be

local users (shown in Green in the Extensions Directory) in the internal network, or remote

users connecting over the open Internet (shown in Blue in the Extensions Directory). This

flexibility allows GXE502X users to bring their office extensions virtually anywhere that has a

broadband Internet connection. This gives users easy access to personnel (home office and

road warriors alike) without incurring any PSTN toll charges.

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- Express Setup

The Express Setup process allows users to automatically configure extensions by auto-

provisioning Grandstream phones1. This sub menu will appear ONLY on factory default GXE

units or after performing a factory reset. Once the Express setup is executed, the sub menu

will disappear.

-Using the Express Setup wizard to create extensions and auto-provision phones.

Please refer to the GXE502X Quick Start Guide for detailed instructions on setting up your

GXE with the Express Setup wizard.

•Extension Length:

All extensions will have the number of digits specified here.

•Extension Digit Prefix:

All extensions will begin with this digit.

Other digits can be used for peer systems, trunks or feature access codes

•Local IPPBX Number:

A unique identifier number for the local GXE502X system.

- Extensions Directory

The Extensions Directory sub menu allows user to add, batch add, modify,and delete

extensions, after the Express Setup process.

-Using the Extensions Directory sub menu to create, modify, view, and delete

extensions:

The Extensions Directory section displays all SIP phone extensions configured on the

GXE502X. This page also displays the IP address, firmware version and registration status of

the end points. The following actions can be performed in this section:

1Auto provisioning is currently only available for Grandstream phones

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•Add an extension: Clicking on the Add One Extension button Will load the extension

configuration page. This page allows users to set all of the extension’s settings. Click on

the Submit button to add the extension or Cancel to abort the add extension process.

Configuration Field Explanations:

1) User Name: Name of User as shown on the Extensions Directory screen

2) Department Name: The Name of the Department that the extension belongs to

3) Extension: The Extension number

4) Privilege: User Privileged. When combined with Dial Plan (feature pending), the

administrator of the GXE502X can assign different privilege (like local calls only, long

distance call allowed, etc) levels to various extensions on the GXE502X system to

manage call control.

5) SIP Password: The password required to allow phones to register to GXE502X. This

password must be synchronized between the GXE502X and registered SIP end points

(ie. IP Phone & ATAs).

6) Voicemail Allowed: Toggles voicemail on and off for this extension..

7) RTP Port Detection: Toggles the GXE’s ability to detect RTP ports for remote

extensions. This field is set to “Yes” on factory default units.

8) Ring Attempts Before Forward to Voicemail: Configures the amount of rings before calls

are forwarded to voicemail. (When voicemail is enabled)

9) Fax mail Allowed: Enables the faxmail feature for this extension.

10)Password to Retrieve Voicemail/Fax mail: The password required to retrieve Voicemail

or Fax mail.

11)Call Forward2: Toggles Call Forwarding on and off. The factory default setting is OFF.

12)Call Forward Phone: The phone number the call will be forwarded to. (If you are

forwarding to an external number like a cell phone, the proper dial pre-fix must be

entered before the area code and phone number. Just like the normal dialing process)

13)Call Forward Rule: Configures the method in which calls are forwarded.

14)Time for No-Answer-Forwarding: The timer in which calls are routed to the Call Forward

Number. Please make sure this timer is shorter than the voicemail timer if the extension

has Voicemail enabled.

15)Do Not Disturb: When enabled, calls will go directly to voicemail (when VM is enabled).

Calls will be rejected if voicemail is disabled.

2Note: Call Forward can also be activated by using feature code.

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16)Reboot Peer: When set to “Yes”, this feature will reboot registered (online) Grandstream

endpoints when the “Submit” button is clicked. The GXE502X can force extensions to

reboot via this method.

17)Session Keep Alive: This feature lets you configure different methods to keep the

session alive: Update, Re-Invite, Session Timer/Automatic. The factory default value is

Automatic. Grandstream recommends using the default setting.

•Batch add extensions: The Batch Add button allows you to manually add multiple

extensions. The batch add configuration page lets you specify the range of extensions to

add, as well as some general settings to apply to them. You may also modify the settings

of these extensions through the Extensions Directory page. Click on the Submit button to

add the extensions or Cancel to abort the batch add process.

•Modify an extension: The modify button allows you to modify all of the extensions settings.

Click on the Modify button to the right of the extension you wish to modify to load the

extension details page.

To reboot the Grandstream phone/ATA (remotely), set the Reboot Peer setting to “Yes”,

then click on the Submit button to modify and/or reboot the extension or Cancel to go back

to the extensions directory page.

•Delete: Click on the Delete button to the right of the extension you wish to delete. You will

be prompted for confirmation via a dialog box; click OK to confirm or Cancel to go back to

the extensions directory page.

•Batch delete: This feature lets you delete multiple extensions in one step. You can do this

by selecting the checkbox on the extensions to be deleted, and clicking the Delete button

below the column of checkboxes. To check all displayed extensions on the current page,

check the uppermost checkbox, labeled “All”. Note that this only affects extensions on the

current page; extensions on other pages will not be deleted. You will be prompted for

confirmation via a dialog box; click OK to confirm or Cancel to go back to the extensions

directory page.

-Busy Lamp Field and Message Waiting Indication

Busy Lamp Field (BLF) and Message Waiting Indication (MWI) support are enabled on the

GXE502X by default. New voicemail messages will automatically trigger the MWI light on

phones that support it to notify the user of new voicemail messages.

To monitor the status of other extensions in the GXE502X, configure BLF keys on a

(Grandstream) IP phone to the extension numbers to be monitored. The BLF key

configuration can be found on the basic settings tab of your Grandstream GXP phone’s

web UI. The GXE502X will trigger the LED of BLF keys to signal when the monitored

extension is idle (Green), ringing (Blinking Red) or busy (Solid Red).

- General Settings

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The General Settings sub menu provides basic system information such as the extension

digit length, IPPBX identification number, Internal (FXS port) phone/fax extension number, and

the paging number to dial (if there is a speaker system connected to the AUDIO-OUT port).

In the General Settings section, the following settings can be configured:

•Extension Number for Internal Phone/FAX ports:

This field allows you to set the extension # for the TEL1 and TEL2 FXS ports on the

GXE502X.

•Extension Number for Paging:

Users may dial this number for group paging or announcements if there is an external

speaker system connected to the AUDIO-OUT port on the back of the GXE502X.

When finished, click on the Submit button to save your changes or Cancel to abort the

changes.

The Auto Provision sub menu provides users a method to Auto Provision Grandstream

endpoints after the Express Setup process.

-Auto Provisioning Extensions after Express Setup

Click on “Auto Provision” under the Phone Extensions menu. Enter the starting and ending

extensions for the phones (Make sure to enter numbers in the established digit frame

structure) before connecting your Grandstream phones.

Click the “Start” button to start the auto provisioning process. Once the Auto-Provision

page starts refreshing you may connect your phones to your switch/hub. Click “Stop” when

done.

3. Trunk Configuration

PSTN trunks, SIP trunks, and SIP-based PSTN trunks (extended via Grandstream FXO

Gateways) can all be configured on the GXE502X in the Trunk/Phone Lines menu.

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The FXO and FXS port/line electric specification parameters and settings can be configured in

this area as well. All of these will allow users of the GXE502X to make calls anywhere through

multiple trunk types.

- Internal PSTN Trunk Line Configuration (via FXO ports)

The Internal PSTN Trunk Line Configuraiton page lets your configure the FXO ports on the

back of the GXE502X to make and receive calls to and from the PSTN.

Compatibility with different PSTN lines can be achieved by adjusting the related parameters on

the Internal PSTN Trunk Line Configuration page. The default settings should function in most

cases. Correct technical data must be obtained from local Telco carriers and implemented on

the GXE502X before the lines will function. This data depends on the regional PSTN line

characteristics.

FXO Termination:This section lets you specify the line disconnect signaling and

impedance.

•Enable Current Disconnect: Default is Yes.

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This value should be used when the PSTN provider or local Telco Carries uses a line

power drop to indicate call completion to the subscribing end point. In this case the FXO

port of GXE502X will search for a power drop with the preconfigured time frame to

disconnect call from a VoIP extension.

•Current Disconnect Threshold:

This is a preconfigured value of duration for a line power drop used by specific service

providers or Telco Carriers. For example, with a configured value of 500ms, the device

will ignore any random voltage drops on the line if the duration of such a drop is less

than 500ms. The call will NOT be considered as terminated, but will clear a call if a drop

is equal or more than 500ms. This is useful to prevent unnecessary call drops in some

low quality PSTN lines. However inappropriate parameters may cause calls to drop

unexpectedly or cause the line not to release as expected. Please consult with the local

Telco carrier before change this parameter.

•Enable Tone Disconnect:

This feature causes a Busy Tone to be used as the FXO line disconnection signal when

set to YES. Used by some Telcos or enterprise POT PBX.

•Polarity Reversal Disconnect:

If set to “Yes”, calls will be terminated after a polarity signal reversal. The default value

is No.

•AC Terminal Impedance Scheme:

Users can select one of two options for the AC termination scheme: Country (rough

and easy) or the Model of related Impedance values (real and complex).

Please make note that inappropriate parameters may cause echo or popping noises on

the lines.

Please consult with your local Telco Carrier before configuring these fields.

•AC Terminal Impedance:

This depends on whether Country or Model is selected, either 15 Countries are

selectable or users have to select the Impedance value used by the local PSTN carriers.

Call Progress Tones: This feature lets you configure tones to match the FXO line

regional settings.

In certain countries, the carriers or central office will send special tones to indicate certain

events on the PSTN side. For example, when a call is disconnected from the remote side

the other side will hear a busy tone indicating that the call is terminated. Also, a dial-tone is

used by the central office to signal that it is ready to receive digits and process the call.

Users can pre-configure these tones in the GXE502X. However users must know the

correct frequency values and cadences of these tones from the PSTN carrier. Wrong

parameters may cause the GXE502X to malfunction due to incorrect tone settings.

Here is an example for the syntax for a busy tone in the U.S.A:

Syntax: f1=freq@vol, f2=freq@vol, c=on1/off1-on2/off2-on3/off3; [...]

(Note: freq: 0 - 4000Hz; vol: -30 - 0dBm; c: (cadence) in msec, several cadences

allowed)

GXE502X User Manual 7/9/2008

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Default US Busy Tone: f1=480@-24,f2=620@-24,c=500/500)

Line Dialing Settings: This feature adjusts line dialing properties to adhere to the

PSTN line requirements.

•DTMF Digit Length: The DTMF Digit Length is the play time of DTMF in milliseconds

for each digit dialing out from the VOIP side to PSTN

•DTMF Digit Volume: The digit output power in dBm.

•DTMF Dial Pause: Dial pause is the time between 2 digits when dialing out through the

PSTN.

•Wait for Dial-Tone: If set to Yes, the device will first obtain a PSTN line and wait for a

dial tone from the central office. After obtaining the dial tone, the digits dialed will be

sent to the central office.

•Minimum Delay Before Dial: This parameter lets users configure a variable delay

before dialing the first digit into the PSTN.

Caller ID Standard: This feature configures caller ID handling to match local PSTN

settings.

•Caller ID scheme: This feature lets you select the model used by local PSTN provider.

Please check with local PSTN carrier for configuration information. Current supporting

including: Bellcore, ETSI, DTMF or NTT

•FSK Caller ID Minimum RX Level: This is an adjustable threshold value for the Caller

ID signal strength received to help the device to recognize Caller ID from different

networks. (-96 -0dB. Default -40dB)

•FSK Caller ID Seizure Bits: This field lets you choose a value of alternating bits (zeros

and ones) used for CID channel signaling. The Default is 200.

•FSK Caller ID Mark Bits: This feature lets you choose a value for the frequency

modulated signal of alternating bits (zeros and ones) used for synchronization. Default

150.

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