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PRODUCT TROUBLESHOOTING TV-0008-CSR

Date: June 25, 2010

Product: LCD Televisions

Symptom: Timeshift function does not seem to be working correctly.

Applicable Models:

HL32XSL2 HL32XSLW2 HL42XZK42 HLC19K2 HLC19KW2

HL40XSL2 HL40XSLW2 HL55XZK22 HLC22K2 HLC22KW2

HL46XSL2 HL46XSLW2 HL32XK2 HLC22XSLW2 HLC19SL2

HL24XSL2 HL24XSLW2 HL24XK2 HLC24XSLW2 HLC24XK2

HL22XSL2 HL22XSLW2 HL22K2 HL22FW2 HL22F2

HL19SL2 HL19SLW2

HL19K2 HLC19SLW2

HLC24XSL2 HLC22XSL2

Solution: Many Memory Devices do not meet the requirements necessary to

properly operate in TimeShift mode.

Some common symptoms associated with the use of a Memory Device that is not

compatible are-

•Time line appears at the bottom of the screen but no recording takes place

•Time line appears to indicate it is recording but play, FF / REW do not work

•Some playback is possible but the image freezes and no remote or manual

functions can be activated. The unit must be unplugged in order to resume

normal operation.

•The chronometer display does not count or counts backwards.

Guidelines for proper operation:

•Only works using TV Tuner as signal source.

•TimeShift device can be –

USB Flash Drive

Compact Flash Card/ using adaptor

SD Card/ using adaptor

•USB Flash Drive must be USB 2 type as well as FAT32 .

•Memory size dictates recording length capability. Recommended to use 4GB or

larger.

•Can only record the program being watched, no timer recordings or 2nd channel

recording capability, when the channel is changed the recording will stop.

•When stop is pressed recording is also no longer accessible.

Key Item to remember: Read / Write speed of Device must be greater than 5MB/sec

in order to work properly.

Below is a list of some compatible devices available in retail outlets or online.

NOTE: Similar devices from other manufacturers may also work, but the read and write

speeds must be greater than 5MB/sec in order to assure proper TimeShift operation.

Alternate card readers may also work but once again they must achieve transfer rates

greater than 5MB/sec.

External Hard Disk Drives

2.5” or 3.5”

Must either be formatted in or

partitioned in FAT32