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Web-Based Access Control Solution

ACW2-XN

Technical Service Guide

ACW2XN-905-EN, Rev. A.0

PLT-03464 A.0

Page 2 of 27 Technical Service Guide

Web-Based Access Control Solution

ACW2-XN

Table of Contents

1Overview ..................................................................................................................................3

Exploded diagram of the ACW2-XN.......................................................................................................................... 3

2System Components Catalogue........................................................................................... 4

3Troubleshooting ......................................................................................................................5

Power supply in ACW2-XN not powering up (Disconnect the battery) .................................................... 5

Controller not powering up (Disconnect the battery): ...................................................................................... 6

Battery backup not working:......................................................................................................................................... 7

Can’t connect to controller - direct connection:................................................................................................... 8

Can’t connect to controller - LAN connection (DHCP service):..................................................................... 9

Can’t login to HID Access Manager: ......................................................................................................................... 10

Can’t discover Wiegand Door Module (Device Discovery)............................................................................ 10

Reader not powering up..................................................................................................................................................11

Reader LED’s not working as expected...................................................................................................................12

Reader Buzzer not working as expected ................................................................................................................13

Reader not reading cards at all ...................................................................................................................................14

Reader not reporting correct card number ...........................................................................................................15

Lock not working ...............................................................................................................................................................16

REX input not working ....................................................................................................................................................17

DPS input not working ....................................................................................................................................................18

Date & time incorrect.......................................................................................................................................................19

4System Specifications ......................................................................................................... 20

Hardware Capabilities.................................................................................................................................................... 20

5Electrical Specifications...................................................................................................... 20

Power Supply (A-X1)...................................................................................................................................................... 20

Battery Charging Circuit............................................................................................................................................... 20

Optional Battery (Strongly recommended)......................................................................................................... 20

Controller Module (AC)...................................................................................................................................................21

Power ……………………………………………………………………………………………………………………..………………………………………………………21

Inter-Module Communications ....................................................................................................................................................21

Network.................................................................................................................................................................................................21

RS-485 Device Port (for linking a master AC1 to a slave AC1)......................................................................................21

Wiegand Module (AW2).................................................................................................................................................21

Power (At 12V DC)............................................................................................................................................................................21

Relays ……………………………………………………………………………………………………………………………………………………………………………..21

Inter-Module Communications ....................................................................................................................................................21

Wiegand Reader Port......................................................................................................................................................................21

Calculations ……………………………………………………………………………………………………………………………………………………..22

6Assembly / Disassembly Guides ........................................................................................ 23

Add an AW2 Wiegand Module ...................................................................................................................................23

Replace an AW2 Wiegand Module ...........................................................................................................................24

Replace a Controller Module .......................................................................................................................................25

Replace a power supply unit .......................................................................................................................................25

7Copyright and Trademarks ................................................................................................. 26

8Notes ...................................................................................................................................... 27

Technical Service Guide Page 3 of 27

Web-Based Access Control Solution

ACW2-XN

1 Overview

Exploded diagram of the ACW2-XN

Key

1 AC - Controller Module

2 AW2 - Wiegand Door Module

3 A-X1 - Power Supply Unit

4 Metal Enclosure

Note:

•Parts catalogue is on the next page

Page 4 of 27 Technical Service Guide

Web-Based Access Control Solution

ACW2-XN

2 System Components Catalogue

Picture Part # Description Remark

ACW2-XN

Web-based Access Control Solution

Controller

+ Wiegand Module

+ Power Supply

(Factory installed in a robust metal

enclosure)

Base Unit

AW2 Wiegand Door Module Added to expand the system

AC Controller Module RMA spare part only

A-X1 Power Supply RMA spare part only

Technical Service Guide Page 5 of 27

Web-Based Access Control Solution

ACW2-XN

3 Troubleshooting

Note:

•Please ensure that the latest firmware is installed

•Also make sure that the browser and platform meet or exceed the minimum requirements:

oFirefox 52.0.2

oChrome 58.0.3029.110

oApple iOS Version 10.1.1

oAndroid 6 (Marshmallow)

oWindows 7

This trouble shooting guide only identifies problems and the solutions.

Please refer to the installation guide, videos and software help for detail on solution

implementation.

Search for the heading describing your problem and then follow the supplied guidelines:

Power supply in ACW2-XN not powering up (Disconnect the

battery)

Key Indicators

•Green LED on the power supply should come on.

(Picture shows the PSU LED illuminated)

Analysis

•Is the mains cable connected correctly in the ACW2-XN box?

oFix mains cable wiring to ACW2-XN.

•Is the mains cable plugged in and switched on?

oPlug in the mains cable and switch on the power at the wall socket.

•Is the mains cable defective?

oReplace mains cable.

•Is the power supply defective?

oReplace power supply.

Page 6 of 27 Technical Service Guide

Web-Based Access Control Solution

ACW2-XN

Controller not powering up (Disconnect the battery):

Key Indicators

•The STAT and SPD LED’s on the controller should come on.

(Picture shows the STAT and SPD LEDs illuminated)

Analysis

•Is one of the peripheral devices causing the power supply not to power up?

oDisconnect locks from power supply output.

oReconnect locks one at a time until the defective lock is identified.

oIs the defective lock wired correctly?

Wire the defective lock correctly.

oReplace defective lock.

•Is the Wiegand Door Module defective?

oReplace Wiegand Door Module.

•Is the controller defective?

oReplace controller

•Is the power supply defective?

oReplace power supply

Technical Service Guide Page 7 of 27

Web-Based Access Control Solution

ACW2-XN

Battery backup not working:

Key Indicators

•Controller should remain powered up when mains power is removed.

•The STAT and SPD LEDs should both be ON

(Picture shows the STAT and SPD LEDs illuminated)

Analysis

•Is the connection to the battery defective?

oFix defective battery connection (polarity reversed or loose connection)

•Is the battery fuse defective?

oReplace battery fuse.

•Is battery defective?

oReplace battery

Page 8 of 27 Technical Service Guide

Web-Based Access Control Solution

ACW2-XN

Can’t connect to controller - direct connection:

Key Indicators

•Browser should open the ID Access Manager login screen on entering the correct IP Address.

Analysis

•Is the controller powered up?

oPower up the controller.

•Are the dip-switch settings on the networked controller configured correctly?

oCheck dip-switch setting on networked controller.

•Is PC network connection defective - does it connect to different device using the same network

port?

oFix PC network connection.

•Are the network IPV4 settings on the PC correct?

oSet IPV4 settings on PC correctly.

•Are there incorrect network settings saved in the controller?

oFactory default controller (restore using backup once logged in).

•Is the network cable defective?

oReplace Network cable.

•Is the networked controller defective?

oReplace networked controller.

Technical Service Guide Page 9 of 27

Web-Based Access Control Solution

ACW2-XN

Can’t connect to controller - LAN connection (DHCP service):

Key Indicators

•Browser should open the ID Access Manager login screen on entering the correct URL.

Analysis

•Is the controller powered up?

oPower up the controller.

•Are the dip-switch settings on the networked controller configured correctly?

oCheck dip-switch setting on networked controller.

•Is a mobile device being used to connect to the networked controller?

oUse a PC or laptop to connect to the networked controller.

•Are there incorrect network settings saved in the controller?

oFactory default controller (restore using backup once logged in).

•Is the network cable defective?

oReplace Network cable.

•Is the networked controller defective?

oReplace networked controller.

Page 10 of 27 Technical Service Guide

Web-Based Access Control Solution

ACW2-XN

Can’t login to HID Access Manager:

Key Indicators

•HID Access Manager login screen.

a. Can’t move past the login screen.

Analysis

•Has the correct password been entered?

oUse correct password to login.

•Still can’t login?

oUpgrade controller firmware(could be corrupted)

•Still can’t login?

oFactory default controller (restore using backup once logged in)

Can’t discover Wiegand Door Module (Device Discovery)

Key Indicators

•HID Access Manager Door view.

a. When running Discovery, no reader fixed address is found.

Analysis

•Are the DIP-Switch settings on the Wiegand Door Module set correctly?

oSet the DIP-Switch settings on the Wiegand Door Module, correctly.

•Is Wiegand Door Module mounted correctly?

oRe-seat and mount Wiegand Door Module into ACW2-XN correctly.

•Are the locks drawing too much power so that power budget is exceeded?

oDisconnect the locks and power them from an external power supply.

•Is the Wiegand Door Module defective?

oReplace the Wiegand Door Module.

•Is the Networked Controller defective?

oReplace Networked Controller.

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