
6
Hub lights and what they mean:
Colour Pattern What does this mean? Notes
GREEN FlashingInstallation and start-up.
The hub is attemptingto
connect to the Hive
servers and update itself.
Do not disconnect the hub.
If flashingcontinues after 15 minutes,
contact Hive Technical Support to
confirm that it has connected.
AMBER FlashingInstallation. The hub
is actively seekingto
connect to the receiver
and thermostat.
The hub will search for devices for
2 hours at a time. It will then pause,
and show solid AMBER.
AMBER Solid Installation. The hub
has paused its search
for other devices.
To restart the search, simply turn the
hub off then on. The AMBER flashing
light should then return.
GREEN Solid Normal operation.
The hub is connected.
This happens once the hub, receiver
and thermostat are all installed and
synchronised.
RED Solid or
Flashing
Error. The hub has
failed to connect to
the Hive servers.
Check that the hub is plugged in and
that the broadband is working. If the
problem persists, call Technical Support.