Sound
&
Electronics
L
OG
GmbH
|
Sankt-Georgen-Gasse
7,
8020
Gr
az,
Austria
|
of
[email protected] |
www
.logaudio.com
6IMAGE
User Manual
Troubleshooting (PROLOG 2)
Problem Possible cause Solution
No sound
Mute-mode is active Press the “Mute“ or “Volume up +“ button on the inclu-
ded remote control to deactivate the mute mode.
No connection
There may be no connection via Bluetooth or WiFi.
Check if the audio source is near the audio system.
If necessary, reduce the distance between the audio
source and the audio system.
No input signal
Check that you are actually connected to “PROLOG“
via Bluetooth, AirPlay® or DLNA. If necessary, discon-
nect and reconnect.
No power supply Make sure the power plug of the IMAGE and the PRO-
LOG is well connected in the power outlet.
Audiosource is on mute Make sure that you have not turned down the volume
at the audio source. Slowly increase the volume.
Signal too quiet
Input signal is too quiet Increase the volume at the audio source.
Volume has been set too low with
remote control
Increase the volume by pressing the “Volume up +“
button on your remote control.
Signal too loud
Input signal is too loud Decrease the volume at the audio source.
Volume has been set too high with
remote control
Decrease the volume by pressing the “Volume down -“
button on your remote control.
Simultaneous playback of multiple
audio signals
Unintentional playback of multiple
signals
Stop playing one or more unwanted sources (analog
input, digital input, Bluetooth, AirPlay® or DLNA) to
your PROLOG.
Recurring short failures of audio
playback
Bad connection to audio source via
Bluetooth
Make sure that the audio source is close to the PRO-
LOG and that there are no other interfering signals.
Otherwise, reduce the distance between the audio
source and the speaker, or restart your PROLOG and
your Bluetooth source.
Bad WiFi connection between audio
source and PROLOG 2
Reduce the distance from your audio source to your
PROLOG. Make sure that there are no other interfe-
rence signals. Otherwise restart your PROLOG and
your AirPlay® or DLNA source. Contact a wireless
network specialist if the problem persists.
Bad WiFi connection between
PROLOG 2 and home network
In many cases, the home network is not strong
enough to incorporate audio devices (like the PROLOG
in this case). Reduce the distance between PROLOG
and your wireless router. If possible, connect the PRO-
LOG and the router via LAN cable. Also a restart of
the devices can solve the problem. Contact a wireless
network specialist if the problem persists.
Bad WiFi connection between audio
source and home network
Reduce the distance between the audio source and
your wireless router.
Note:
Wireless connections - whether Bluetooth or WiFi - are inherently more susceptible to interference than cable connections.
It is therefore possible that disruptive factors (other WiFi networks, structural shielding, concrete walls, etc.) in your
environment have a negative effect on the connection quality and lead to failures in the music playback - regardless of your
PROLOG. In such a case, please contact a WiFi or network specialist.
