Lucent Technologies Merlin Magix Guida rapida

Disclaimer: Configuration Notes are designed to be a general guide reflecting Octel

Communications Corporation, a subsidiary of Lucent Technologies Inc., experience configuring its

systems. The information contained in this note is based on knowledge available at the time of

publication and is subject to change without notice. Please understand that you may experience a

problem not detailed in a Configuration Note. If so, please notify Sales Design Support Center

(SDSC) at (888) 297-4700, and if appropriate we will include it in our next revision. Lucent

Technologies accepts no responsibility for errors or omissions contained herein.

Octel® 50

Messaging

Server

Configuration Note 77007

Lucent Merlin Magix™

Revised 1/26/00

Telephone

Desktop Computer

With

Dialogic Analog Board(s)

Central Office Analog Lines

Trunks

Merlin Magix

1.0 METHOD OF INTEGRATION

Integration is achieved by Inband signaling. Call forward to personal

greeting is achieved via DTMF signals passed from the Lucent Merlin

Magix to Octel 50. Message waiting indicators are set and canceled by

dialing a feature access code followed by the extension number. A hook-

flash followed by the extension transfers the caller to the operator.

1.1 SUPPORTED VOICE PROCESSING MODULE

The Octel 50 is a Year 2000 (Y2K) compliant, PC based, enhanced voice

messaging product release intended to replace the Smooth Operator,

Smooth Operator Lite and Cooperator product lines.

Inband signaling is

used for integration

Supported Voice Processing

Module

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 2

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Lucent Technologies

Communications

Applications Group

2.0 ORDERING INFORMATION

This integration supports up to 16 Octel 50 ports. For installed systems that

have port capacities above 16 ports contact your CAG representative for

the proper solution.

<Voice Boards supported:

−Dialogic DIALOG/4 ™

<Optional Fax Boards supported:

−Brooktrout TR114 Series Universal Port™

<Optional Remote Service

−External Modem

3.0 LUCENT MERLIN MAGIX HARDWARE

REQUIREMENTS

<One single line port for each Octel 50 port. This may be provided

−016TRR 16-tip/ring extension jacks with 4 touch-tone

Receivers (TTRs).

<016ETR 16 ETR extension jacks including 6 with tip/ring functionality

with 4 touch-tone receivers

<491D1 Power Supply Module:

−Equipped with optional 129B Frequency Generator 30 Hz.

−Equipped with optional 129C Frequency Generator 25 Hz.

Note: A TTR is needed by an analog port whenever DTMFs are being

processed. The number of TTRs is dependent on the number of

analog ports and the loading of those ports. A good estimation

is 0.75 TTRs per port for a moderately loaded system.

3.1 LUCENT MERLIN MAGIX SOFTWARE

REQUIREMENTS

<Release 1,or 2.

3.2 ADDITIONAL MATERIAL REQUIREMENTS

The voice board used to interface Octel 50 VoiceMail is a four-port board.

System configurations may reflect partial use of a board. The board used

to interface Octel 50 FaxMail is a two-port board. You will need:

<One RJ-14 jack with 4-conductor line cord for every two Octel 50

ports.

<For optional remote service access:

Ordering Information

Octel 50 integration will support

16 ports.

Lucent Merlin Magix Hardware

Requirements

Lucent Merlin Magix Software

Requirements

Additional Material Requirements

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 3

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Communications

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−One analog line

−One RJ-11 Jack for above and 2-conductor modular telephone

cord.

<If optional FaxMail is installed:

−One analog line per fax port

−One RJ-11 jack for every Brooktrout TR114 fax port

4.0 SUPPORTED FEATURES

[ü] Items are supported

System Forward to Personal Greeting Multiple Return to Operator [ü]

All Calls [ ]Direct Call [ü]

Ring/no answer [ü]Auto Attendant [ü]

Busy [ü]Outcalling [ü]

Busy/No Answer [ ]Personal Greeting of Original-Called Party

Do Not Disturb [ ]Multiple Call Forward [ ]

Station Forward to Personal Greeting Double Call Forward [ ]

All Calls [ü]Call Coverage [ü]

Ring/no answer [ ]Intercom Paging [ ]

Busy [ ]Supervised Transfers

Busy/No Answer [ ]Call Screening [ü]

Do Not Disturb [ ]Call Queuing [ü]

Flexible Forwarding Intercom Paging1[ü]

Forward to No Answer Greeting [ ]Identify Calling Party (Ver. 1.5 and up)

Forward to Busy Greeting [ ]System Forward to Personal Greeting [ü]

Intercom/CO Forwarding [ ]Station Forward to Personal Greeting [ ]

Message Waiting Flexible Forwarding (NA with CO) [ ]

LCD Display [ ]Record Telephone Conversation2[ü]

LED [ü]1See Section 7.4

Lamp [ ]2See Section 6.5

Audible / Stutter Dial Tone [ ]

4.1 DISCONNECT TYPE

Disconnect supervision is indicated by the Merlin Magix returning internal

dialtone. For proper external disconnect supervision, Ground start, or

Supervised Loop start CO lines are recommended. (See Note section 7.2)

5.0 CONFIGURING THE LUCENT MERLIN MAGIX

Before you begin programming, it is recommended that a hard copy of the

customer database be obtained to verify existing programming. All changes

to the Lucent Merlin Magix should be performed by a certified System

Manager—those personnel who plan, program, maintain, and manage the

system or, qualified support personnel who are responsible for installation

and initial system programming.

Note: Assignment of extensions has two elements send, and receive.

As "sender", an extension can only be assigned to either an

extension or a group. As "receiver", an extension can be

Supported Integration Features

Programming Lucent Merlin

Magix system parameters

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 4

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assigned in multiple groups. An extension number, once

assigned to a Calling Group or Line/Pool, is committed as a

Sender. This extension, however, can be used as a Receiver in

other groups.

Only the extensions for the tip/ring ports associated with a voice

messaging system may be in VMI Calling Groups. There is a

system maximum of 20 VMI Calling Groups, and any one

Calling Group may have a maximum of 20 members. An

extension may be a member of only one Calling Group.

5.1 DEFAULT NUMBERING SCHEME

The following figure is a 2-digit map of the factory settings in gray spaces.

1 LDN (QCC Queue)

2 Remote Access

Extensions can be renumbered to any number shown in the white spaces.

5.2 LUCENT MERLIN MAGIX SYSTEM PROGRAMMING

Refer to the Programming section in the Lucent Merlin Magix manual for

information on entering, saving, and exiting database programming.

The factory setting is Hybrid/PBX, we recommend the Magix system be

configured as a hybrid/PBX. This programming must be done when the

system is idle. In addition, this programming will cause the system to

restart when you are finished. Therefore, choose an appropriate time for

this procedure.

Magix's Mode All

Factory Setting Hybrid/PBX

Lucent Merlin Magix System

Programming

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 5

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From the System Programming Menu

Select System

Select Mode

Select Hybrid/PBX

Press <Enter> to save.

At this point, the system will restart as noted above. To continue

programming, re-enter system programs.

Program the Voice Mail System/Automated Attendant Options as follows:

Magix's Mode All

Factory Setting touch-tone duration: 100 ms

Interval between digits: 50 ms

Number of rings before transfer sent to backup: 4

From the System Programming Menu

Select AuxEquip

Select VMS/AA

From the VMS/AA screen, select TransferRtn. This parameter, Transfer

Return, represents the number of rings before calls transferred by the Octel

50 are sent to a designated backup position. Set it to "0" to disable this

feature. If supervised transfers are used, this parameter should either be

disabled or set higher than the Max Rings in the Mailbox Class of Service.

The default value for Transfer Return is 4. To modify this parameter, erase

the current setting, using the Drop key. Enter the desired value and press

Enter.

From the VMS/AA screen, select TT Duration. This parameter should be

set to 75 (milliseconds). If it is not, erase the current setting, using the

Drop key and enter 75. Press Enterto save your entry.

From the VMS/AA screen, select TT Interval. This parameter should be

set to 50 (milliseconds). If it is not, erase the current setting, using the

Drop key and enter 50. Press Enterto save your entry.

Press Exit twice to return to the System Programming menu.

5.3 DISPLAY THE OCTEL 50 PORTS

Display numbers of equipment to be used for Octel 50. View the extension

profile by using this procedure:

From the System Programming Menu

Select Maintenance

Select Ports

Select Stations

Select Status

The profile shows:

•“T/R” if the port is programmed as T/R.

System àMode àSelect mode

(Hybrid/PBX) àEnter

AuxEquip àVMS/AA

àTransferRtn àDrop àDial

no. of rings (0-9) à4

àEnteràTT Duration àDrop

àDial no. of ms (50–200 ms, in

increments of 25 ms) à75

àEnter àTT Interval àDrop à

Dial no. of ms (50–200 ms, in

increments of 25 ms)

à50 àEnter àBack àBack

Display the Octel 50 Ports

Maintenance àPorts àStations

àStatus

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 6

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•“UNEQUIPPED” if the port is programmed as ETR and an MLS

or ETR telephone is not connected to the ports.

5.4 CREATE CALLING GROUP FOR OCTEL 50

Magix's Mode All

Factory Setting Circular hunting pattern

From the System Programming Menu

Select Extensions

Press More to display second page

Select Group Calling

Select Hunt Type

Enter the extension number to be assigned to the Calling Group

Select Circular

Select Exit

Return to Group Calling Menu

Select Members

Enter extension number just assigned above

Select Enter

Note: An Octel 50 port can only belong to one calling group. A QCC

cannot be a member of a calling group.

At Enter Group Members Prompt:

Specify first Octel 50 port extension number. If extension numbers are

sequential, press the next key to add next Octel 50 port. If ports are not

sequential, press, enterto add next extension number. Repeat until all

Octel 50 ports have been added.

Select Exit

5.5 SETUP GROUP TYPE FOR OCTEL 50 CALLING GROUP

Magix's Mode All

Factory Setting Automatic Log Out

Return to Group Calling Menu

Set up Group Type for Octel 50 calling group (this instructs Magix to send

mailbox ID information)

Press More to display second page

Select Group Type

Enter extension number of the Octel 50 calling group

Press Enter

Select Integrated VMI

Press Enterto Save

Press Back twice to return to Extensions Menu

Extensions àor More à

Group Calling àHunt Type àDial

calling group extension number

àEnter àCircular àEnter

àBack àBack àMembers

àDial Octel 50 extension number

àNext àExit

Extensions àor More à

Group Calling àor More à

Group Type àDial calling group

extension number àEnter à

Integrated VMI àEnter àBack

àBack

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 7

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5.6 GROUP COVERAGE MEMBER ASSIGNMENTS

From Extensions Menu, Press More to display second page

Select Group Coverage

Enter a number (1 -30) as coverage group number for Octel 50

When prompted for extension numbers, enter extension number that Octel

50 calling group will supply VoiceMail Box.

Press Enterto Save

Press Back twice to return to System Programming Menu

5.7 PROGRAM GROUP COVERAGE DELAY INTERVAL

If supervised transfers are used, this parameter should either be disabled or

set higher than the Max Rings in the Mailbox Class of Service. The default

value for Group coverage delay interval is 3 rings.

Magix's Mode All

Factory Setting 3 Rings

Select Extensions

Press More to display second page

Select Cover Delay

Select Group

Select Dial Sender's Extension

Press Enterto continue

Select Number of Rings (1 -9) 4

Press Enter to Save

To assign trunks to ring directly to Octel 50

Select Extensions

Press More to display second page

Select Group Calling

Select Line/Pool (See Note: Section 7.3)

Enter Octel 50 calling group extension number

Press Enter

At "Enter Line/Pool numbers" prompt identify line or pool of lines you want

Octel 50 to answer

Note: Incoming calls on each line/trunk or pool can be directed to

only one calling group.

5.8 CONFIGURING PORTS TO OUTCALL

The default settings on the Lucent Merlin Magix, unrestricted outdialing

from Group Types programmed as Integ VMI. If the customer desires

Extensions èor More

èGroup Coverage èDial Group

Number(1-30) for Octel 50

èEnter èDial extension number

èEnter àBack àBack

Magix's Mode All

Factory Setting Not applicable

Extensions èor More è

or More èCover Delay è

Group èDial Sender's Extension

èEnter èNumber of Rings (1-

9) 4èEnter àBack àBack

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 8

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outdialing access for the Voice Mail system, (for Beeper notification, etc..)

program the ports to outdial as follows.

Magix's Mode All

Factory Setting Restricted for Integrated VoiceMail ports

Set the Octel 50 ports restriction level to allow outdialing.

Select System Programming

Select Extensions

Select Restriction

Enter the first Octel 50 port to be used for outdialing

Select Enter

Select Unrestricted

Select Enter

Repeat until all the Octel 50 ports that you require for outdialing have been

changed.

Set the ARS Restriction to allow outdialing.

Magix's Mode Hybrid/PBX only

Factory Setting Restricted for Integrated VoiceMail ports

ASSIGNING ARS RESTRICTION LEVEL FOR OCTEL 50

EXTENSION

Select System Programming

Select Extensions

Select ARS Restrict

Enter the first Octel 50 port to be used for outdialing

Select Enter

The current ARS Restriction level will be displayed.

The restriction level should be a 3 or higher to allow for unrestricted

outdialing.

To change restriction level:

Select Backspace

Enter 3 (from the dial pad)

Select Enter

Repeat until all the Octel 50 ports that you require for outdialing have been

changed.

5.4 CONFIGURING THE SUBSCRIBER STATIONS

Set up a coverage group for extending call to Octel 50

Extensions èRestriction è

Extension of first Octel 50è

Enter èUnrestricted èEnter è

Extensions èARS Restrict è

Extension ofOctel 50èEnter

èchange to 3 or greaterèEnter

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 9

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Magix's Mode All

Factory Setting 3Rings

Select Extensions

Press More to display second page

Select Cover Delay

Select Group Number (extension assigned to the Octel 50 Calling Group)0

Select Dial Sender's Extension

Press Enterto continue

Select Number of Rings (1 -9) 4

Press Enter to Save

Press exit twice

Repeat until all subscriber extensions have been added

6.0 CONFIGURATION OF THE OCTEL 50

During the install process, run the Integrator program and choose the "Lucent

Merlin Legend" switch. The Integrator will place appropriate feature codes

into the Octel 50or Setup. The integrator will insert the following codes.

Three digit extensions are assumed, adjust to match site requirements.

6.1 OCTEL 50

Outside Line Access Code

Off Hook Delay (OFFHDLY)

Hook Flash Interval (FLINTVL)

DTMF Tone Length (TONELEN)

Transfer, Paging and Screening Parameters

Custom Transfer Code

&,XDR

Intercom Paging Code

&,C3799N

See Section

Transfer Release Code when Busy

&,&

Transfer Release

Code when No Answer

&,&

Call Screening Release Code when Busy

&&,

Call Screening Release Code when No Answer

&,&

Call Screening Release Code when Reject

&,&

Call Screening Release Code When Transfer

&,&

Release Code for Intercom Paging

&,&

Message Waiting Parameters

Permit Message Waiting Lights

Message Waiting Light Prefix ON

#53

Message Waiting Light Prefix OFF

#*53

Inband Parameters

Total Number of DID Digits

DID Terminating Character

Seconds to Wait for DID

Location of Inband Signa

ling Code

Number of Milliseconds to Wait for Digits

500

Code for Go to Voice Mail

#03#

Start at End of String for Go to Voice Mail

Disabled

Extensions èor More è

or More èCover Delay è

Group èDial Sender's Extension

èEnter èNumber of Rings (1-

9) 4èEnter àBack àBack

Octel 50 Configuration

Integration for Octel 50

Octel 50 Configuration Note (77007)

Lucent Merlin Magix Confidential Page 10

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Location of Mailbox Number for Go to Voice Mail

Code for Immediate Subscriber Login to Mailbox

#00#

Start at End of String for Immediate Login

Disabled

Location of Mailbox Number for Immediate Login

Start at End of String for Default Code

Enabled

Location of Mailbox Number for Default Code

Note -- Code for Go to Voice Mail -The Lucent Merlin Magix will

send either a #02# or a #03# for a code to go to Voice Mail

depending on whether a call is internal or external. We chose

to use one of these codes (the #03#) as the Code to go to Voice

Mail and use the Default code, in system setup, to send calls to

Voice Mail when the other code (#02#) is received.

Note: Verify all these dialing sequences for your switch

7.0 CONSIDERATIONS / ALTERNATIVES

The following items should be considered, below:

qTransfers

qDisconnect Types

qLine/Pool Considerations

qIntercom Paging

qCalling Group Log Out

qTrunk to Trunk Transfers

7.1 TRANSFERS

Internal calls transferred by Octel 50 do not follow a coverage path, they will

forward to the console after the number of rings designated in the Transfer

Release parameter. If this parameter is not set, internal transfers will ring no

answer.

If the Octel 50 is programmed to execute a supervised transfer, Handsfree

Announce must be disabled. If call forwarding is on at the station, ensure that

it is for Ring/No Answer only, and that the ring timer is greater than the

Maximum Rings for the mailbox.

7.2 DISCONNECT TYPES

The Lucent Merlin Magix does not provide consistent disconnect signaling.

Therefore, it may be necessary for the Voice Mail system to disconnect on

silence. Caller prompting and subscriber training are recommended to

encourage both callers and subscribers to exit the system completely when

finished.

Important notes concerning this

integration

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