Metasound Webcaster Manuale utente

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WEBCASTER

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ii Important safety instructions

Important safety instructions

Before installing or using your WebCaster, read these safety instructions. For your own safety and that of your equip-

ment, always take the following precautions:

❑Read and understand all instructions.

❑Follow any warnings and instructions marked on the product.

❑Keep your WebCaster away from all liquids.

❑Do not plug the WebCaster into a digital telephone line.

SAVE THESE INSTRUCTIONS

WebCaster Data

Record key information about your WebCaster here for future reference.

Serial Number:

Date Installed:

Installed By:

means, without the written consent of MetaSound Systems, Inc.

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Table of Contents iii

TABLE OF CONTENTS

Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

WebCaster Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

❑ Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

❑ Installing your WebCaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Unpack the announcer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Mount the WebCaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connect to an analog line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connect to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Verify the production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connect the Music On-Hold port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Verify volume levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

❑ Using the WebCaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Creating User Recorded Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Adjusting volume levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting external music sources (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

❑ Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

❑ FCC and Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

FCC Registration and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

❑ Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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iv Table of Contents

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Welcome 1

WELCOME

Congratulations on purchasing MetaSound’s most innovative, web-enabled, digital-to-digital, audio announcer. The

WebCaster allows you to play entertaining and enticing audio messages, value-added content, and music for your

callers while they are in-queue. With the WebCaster, you can enhance customer care and satisfaction, which also

improves customer loyalty. By reducing frustration and boredom, you inevitably reduce caller abandonment, build

customer loyalty, and enhance your business image.

MetaSound Systems is a cross-industry provider of Digital Audio Marketing solutions for in-queue environments. By

defining this effective new marketing medium and media services niche, MetaSound quickly became the industry

leader. MetaSound’s mission is to revolutionize the way companies market to their targeted, captive, in-queue audi-

ence. The WebCaster is part of MetaSound’s in-queue audio services that offer a highly reliable, scalable solution for

communicating compelling messages to captive audiences.

This Installation Guide is designed for standard installation with your telephone equipment. We recommend that an

experienced telephony installer, familiar with telephone room equipment, complete the installation.

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2 Installing your WebCaster

INSTALLING YOUR WEBCASTER

1. UNPACK THE ANNOUNCER

Before installing the WebCaster, please read the “Important safety instructions” on page ii and ensure you

received the following:

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Quick

install

Guide

User's Manual

WebCaster

1/8 Inch

Mini-Adapter

Handset and Cord

12 VDC Power

Supply

Audio Cable

with RCA Connectors Telephone

Line Cord

Quick Install Guide and

Mounting Template

User's Manual

FAX Back Form

Fax Back

Form

600Ω

URM

master

back-

ground

external

on

off

8Ω

external

music

tel.

in

tel.

out

12VDC

volume

control

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Installing your WebCaster 3

2. MOUNT THE WEBCASTER

Choose the location for mounting the WebCaster. The ideal location is within cable’s reach of the Music On

Hold (MOH) port, power source, and the telephone line.

You can mount the WebCaster in two directions. If you choose the bottom mount, cords hang from right side of

the WebCaster. If you choose the side mount, the cords hang straight down.

1. Locate the Mounting Template in your packing materials.

2. Determine which mounting direction you prefer.

3. Use the Mounting Template to mark the location for the wood screws.

4. Screw the two wood screws (provided) into the wall leaving 1/4 inch head room.

5. Hang the WebCaster over the heads of the screws.

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Side Mounting Bottom Mounting

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4 Installing your WebCaster

3. CONNECT TO AN ANALOG LINE



! CAUTION

Do not connect POWER before completing all other connections in this step.

The WebCaster must be connected to an analog telephone line to complete audio downloads. You can use an

existing analog line that is being used by another analog device, such as a fax machine.

1. Connect the analog line to tel. in on the WebCaste r. You might need to install an RJ-11 jack if one is not

already available.

As an optional step, you can use the supplied telephone line cord to connect the tel. out jack on the Web-

Caster to the input of any analog device.

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Analog

Telephone

Line

TELEPHONE

COMPANY

PUNCH DOWN BLOCK

(OPTIONAL)

FAX MACHINE

or OTHER

TELEPHONE DEVICE

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Installing your WebCaster 5

4. CONNECT TO POWER



! CAUTION

Ensure you complete all of “Connect to an analog line” on page 4 before connecting power.

1. Verify the power switch is in the off position.

2. Plug the power supply tip into the WebCaster; plug the other end into a wall outlet.

3. Turn the power switch on. WebCaster attempts to connect to the MetaSound Internet server and complete the

download process.

Upon power up, the green connection indicator turns on for several seconds, then off again for several sec-

onds as the unit initiates start up procedures.

After start up procedures are complete (approx. 30 seconds), the green connection indicator begins to flash at

a slow rate, indicating the unit is attempting to connect to MetaSound’s server. A fast blink rate indicates the

WebCaster is connected and is actively downloading a production. While downloading, the WebCaster plays

a pre-programmed default production.

When the download completes, the green connection indicator stays on solidly, indicating a successful

download. If the download fails, the connection indicator goes off and the WebCaster attempts to connect

again after 2 to 3 minutes.

While a production is playing, the three audio level lights on the front of the announcer are synchronized to

the audio output.

If the server does not have your production ready for download, the modem light goes on solidly, indicating a

connection to the server. However, instead of a download, the WebCaster receives new information as to

when to re-attempt the download. Until that time, the default music continues to play.

The duration for a production download varies. Larger productions can take more than 30 minutes to com-

plete.

5. VERIFY THE PRODUCTION

Use the speaker volume to ensure a production is loaded into the WebCaster.

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6 Installing your WebCaster

6. CONNECT THE MUSIC ON-HOLD PORT

1. Plug one end of the RCA audio cable into the MOH port on the telephone system. If the jack on the MOH

port is too small, try the supplied 1/8 inch mini adapter.

2. Find the appropriate 600Ω

ΩΩ

Ω (Ohm) οr 8Ω

ΩΩ

Ω output on the WebCaster and plug in the other end of the RCA

cable. Most telephone systems use 600Ω. Please check your telephone system’s Product Manual for details.

If you have standard analog telephones instead of a telephone system, you need an MOH adapter. Contact

MetaSound Technical Support for more information. See page 14 for contact information.

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Audio Cable

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Metasound Webcaster Manuale utente

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