10
Faq
Why does my gimbal automatically enter sleep mode after a short while of usage?
1. Make sure you’ve installed your phone, and check whether the mobile phone is
well balanced. Serious unbalance will cause motor overload and goes to sleep to
protect it.
2. Please have a check whether the indicator flashes quickly, if it does, it means low
battery and the gimbal can not work.
Does the gimbal support fast charging?
1. Fast charging is not supported, the charging specification is 5V/2A
What can I do if there is a delay in the movement and video in my App?
1. Check whether the anti-shake function is turned on in the App, if it is, please turn
off the anti-shake function.
2. If the delay still exists after you turned off the anti-shake function, please
uninstall the App and download it again. If the problem still exists, please contact
our after-sale service.
What should I do if x appears after I opened the App and searched Bluetooth?
1. Close Bluetooth search box in the MOZA genie app, then re-open the search box
and search again the Bluetooth device, try to connect again.
What should I do if the Object Tracking fails?
1. Please try to select a target of a suitable size in a single background environment.
The screen and be clearly visible without any foreground objects.
2. If it still doesn’t work, please try to upgrade the App and gimbal firmware.
What is Magic Mode?
1. The Magic Mode in MOZA Genie App provides some cool short clips filming
templates, you can easily shoot several clips by following the templates.
2. The Magic Mode guide you record and filming from three aspects including
“camera movement” “transition”, “sound effect” to achieve “one step filming”.
3. You just need to hold a button to start shooting, the gimbal will automatically
move according to the scene’s requirements, and some may provide tips to users
on following the camera movement.
What should I do if the indicator light is not on and I can’t turn the gimbal on due to
upgrade failure?
1. When upgrade failure happens, please force your gimbal enter firmware upgrade
mode (also called boot mode, hold zoom- button then press fn button) and
upgrade firmware again.
