New Rock Technologies OM10 Manuale utente

IP-PBX Series

OM10

OM20

OM200

User Manual

New Rock Technologies, Inc.

Building 11, 777 Long Wu Road

Shanghai, 200232

China

www.newrocktech.com

Tel: 0086-21-61202700

E-mail: sales@newrocktech.com

Shanghai New Rock Technologies Inc. Page2/75

Amendent Records

Document Rev. 2.0 (Jan. 07, 2010)

Content updates of the document are as follows:

1) Several features are added, including dumping the TDM signal and IP packets from

Web-based utility

2) Changes are made for the configuration of analog extension, IP extension, IP trunks,

and attendant, and dialing plan and feature codes

Document Rev. 1.1 (Oct. 27, 2009)

Content updates of the document are as follows:

3) Adjustment of content was made based on the new Web user interface.

4) OM20 and OM200 were added.

5) Instructions for use of recording, tie trunk and other new functions were added.

All or part of this document may not be excerpted, reproduced and transmitted in

any form or by any means without prior written permission from the company.

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Contents of Table

1 Overview ........................................................................................................................................9

1.1 Introduction...........................................................................................................................................9

1.2 Functions and Features..........................................................................................................................9

1.3 Equipment Structure............................................................................................................................10

1.3.1 OM10......................................................................................................................................10

1.3.2 OM20......................................................................................................................................12

1.3.3 OM100....................................................................................................................................14

1.3.4 OM200....................................................................................................................................16

2 Parameter Setting........................................................................................................................21

2.1 Login to Web-based Utility.................................................................................................................21

2.1.1 Obtain OM IP Address............................................................................................................21

2.1.2 Logon......................................................................................................................................22

2.2 Buttons Used on OM Web-based Utility.............................................................................................23

2.3 Basic Configuration.............................................................................................................................23

2.3.1 Status.......................................................................................................................................23

2.3.2 Network Configuration ...........................................................................................................23

2.3.3 Dialing Rules...........................................................................................................................26

2.3.4 Auto Attendant........................................................................................................................28

2.4 Extension.............................................................................................................................................29

2.4.1 Analog Ext. .............................................................................................................................29

2.4.2 IP Ext. .....................................................................................................................................33

2.4.3 Department..............................................................................................................................34

2.4.4 Department..............................................................................................................................36

2.5 Trunking..............................................................................................................................................37

2.5.1 Analog Trunk..........................................................................................................................37

2.5.2 IP Trunk..................................................................................................................................38

2.5.3 IP Trunk Registration..............................................................................................................39

2.6 System.................................................................................................................................................40

2.6.1 Characteristics of trunk line ....................................................................................................40

2.6.2 Characteristics of line..............................................................................................................41

2.6.3 Greeting...................................................................................................................................43

2.6.4 Recording................................................................................................................................44

2.6.5 Call Record .............................................................................................................................45

2.6.6 Functional keys.......................................................................................................................46

2.6.7 Tones.......................................................................................................................................48

2.7 Advanced Configuration .....................................................................................................................49

2.7.1 System.....................................................................................................................................49

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2.7.2 Media ......................................................................................................................................51

2.7.3 SIP related configuration.........................................................................................................54

2.7.4 Routing Table..........................................................................................................................55

2.7.5 Application Examples of Routing Table.................................................................................59

2.7.6 Digit Map................................................................................................................................60

2.7.7 Tie trunk..................................................................................................................................61

2.7.8 Encrypt....................................................................................................................................64

2.8 Log management.................................................................................................................................65

2.8.1 Resource status........................................................................................................................65

2.8.2 Call message ...........................................................................................................................67

2.8.3 System Startup ........................................................................................................................67

2.8.4 Configure log ..........................................................................................................................67

2.9 System tool..........................................................................................................................................68

2.9.1 Change password ....................................................................................................................68

2.9.2 Software upgrade ....................................................................................................................69

2.9.3 Configuration import...............................................................................................................70

2.9.4 Configuration export...............................................................................................................71

2.9.5 Software restart .......................................................................................................................71

2.9.6 System reboot..........................................................................................................................71

2.9.7 Restore factory settings...........................................................................................................72

2.9.8 TDM Capture..........................................................................................................................72

2.9.9 Ethereal capture.......................................................................................................................72

2.10 Product information...........................................................................................................................72

2.11 Logout...............................................................................................................................................73

3 Appendix......................................................................................................................................74

3.1 OM200 system operation state............................................................................................................74

3.2 Setting of Recording Storage Server ...................................................................................................74

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Contents of Figure

Figure 1-1 OM10 Front Panel ...................................................................................................................11

Figure 1-2 OM10 Back Panel....................................................................................................................11

Figure 1-3 OM20 Front Panel ...................................................................................................................12

Figure 1-4 OM20 back panel.....................................................................................................................14

Figure 1-5 OM100 Front Panel .................................................................................................................15

Figure 1-6 OM100 Back Panel..................................................................................................................15

Figure 1-7 OM200 Front Panel .................................................................................................................17

Figure 1-8 OM200 Back Panel..................................................................................................................18

Figure 1-9 Schematic Diagram for Front Panel of OM200 Dual-Chassis System.....................................19

Figure 1-10 Schematic Diagram for Back Panel of OM200 Dual-Chassis System...................................20

Figure 2-1 Login Interface of OM Web-based Utility...............................................................................22

Figure 2-2 Status Interface........................................................................................................................23

Figure 2-3 Network Configuration Interface.............................................................................................24

Figure 2-4 Dialing rule configuration interface.........................................................................................27

Figure 2-5 Configuration interface of Auto Attendant ..............................................................................28

Figure 2-6 Basic configuration interface of analog extension...................................................................29

Figure 2-7 Others configuration interface of analog extension .................................................................31

Figure 2-8 Basic configuration interface of IP extension..........................................................................33

Figure 2-9 Others configuration interface of IP extension ........................................................................34

Figure 2-10 Registration configuration interface of IP extension..............................................................35

Figure 2-11 Department configuration interface.......................................................................................37

Figure 2-12 Configuration interface of analog trunk.................................................................................37

Figure 2-13 General configuration interface of IP trunk ...........................................................................38

Figure 2-14 Registration configuration interface of IP trunk.....................................................................39

Figure 2-15 Trunk line characteristics configuraiton interface..................................................................40

Figure 2-16 Line characteristics configuration interface...........................................................................41

Figure 2-17 Configuration interface of greeting........................................................................................43

Figure 2-18 Configuration interface of recording......................................................................................44

Figure 2-19 Framework of Recording.......................................................................................................45

Figure 2-20 Configuration interface of call record....................................................................................45

Figure 2-21 Functional keys configuration interface.................................................................................46

Figure 2-22 Configuration interface of tones ............................................................................................49

Figure 2-23 Inferface of system advanced configuraiton ..........................................................................50

Figure 2-24 Configuration interface of media...........................................................................................52

Figure 2-25 SIP related configuration interface ........................................................................................54

Figure 2-26 Configuration Interface for Routing Table.............................................................................55

Figure 2-27 Illustrative interface for routing configuration.......................................................................56

Figure 2-28 Configuration Interface for Digit Map...................................................................................60

Figure 2-29 Configuration interface of tie trunk .......................................................................................62

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Figure 2-30 Reference Tie Trunk Diagram...............................................................................................62

Figure 2-31 Tie Trunk Application Diagram in OM.................................................................................64

Figure 2-32 Encrypt configuration interface .............................................................................................64

Figure 2-33 System Status Interface..........................................................................................................66

Figure 2-34 Call message interface...........................................................................................................67

Figure 2-35 Interface of system startup.....................................................................................................67

Figure 2-36 Interface of debugging log management................................................................................68

Figure 2-37 Interface of password changing .............................................................................................69

Figure 2-38 Interface of software upgrade ................................................................................................69

Figure 2-39 Interface of file upload...........................................................................................................69

Figure 2-40 Upgrade interface...................................................................................................................70

Figure 2-41 Prompt of upgrade process ....................................................................................................70

Figure 2-42 Interface of successful upgrade..............................................................................................70

Figure 2-43 Interface of import data..........................................................................................................71

Figure 2-44 Interface of export data..........................................................................................................71

Figure 2-45 Configuration interface of product information.....................................................................72

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Contents of Table

Table 1-1 Differences Between OM Series.................................................................................................9

Table 1-2 OM10 Configurations...............................................................................................................10

Table 1-3 Description of OM10 Front Panel.............................................................................................11

Table 1-4 Description of OM10 back panel ..............................................................................................11

Table 1-5 Configuration Description of Analog Extension Interfaces for OM10......................................11

Table 1-6 OM20 Configuration.................................................................................................................12

Table 1-7 Description of OM20 Front Panel.............................................................................................12

Table 1-8 Pins and Indicators for FXS and FXO of OM20.......................................................................13

Table 1-9 for Pin and Indicator Table of Ethernet Ports............................................................................13

Table 1-10 Indicators of OM20.................................................................................................................13

Table 1-11 Description of OM20 Back Panel ...........................................................................................14

Table 1-12 Properties of OM20 CON Port................................................................................................14

Table 1-13 OM100 Configuration.............................................................................................................14

Table 1-14 Description of OM100 Front Panel.........................................................................................15

Table 1-15 Indicators of OM100...............................................................................................................15

Table 1-16 Description of OM100 Back Panel .........................................................................................16

Table 1-17 OM200 Configuration.............................................................................................................16

Table 1-18 Description of OM200 Front Panel.........................................................................................17

Table 1-19 Pin Specifications for OM200 RJ45 Socket Port ....................................................................17

Table 1-20 Corresponding Relation Between OM200 RJ45 Socket and Line Number.............................17

Table 1-21 OM200 Back Panel.................................................................................................................18

Table 1-22 Meanings of OM200 Indicators ..............................................................................................19

Table 2-1 Default IP Address of OM ........................................................................................................21

Table 2-2 Default Passwords of OM.........................................................................................................22

Table 2-3 Configuration parameter of Network........................................................................................24

Table 2-4 Configuration parameters of dialing plan..................................................................................27

Table 2-5 Configuration Parameters of Auto Attendant............................................................................28

Table 2-6 Basic configuration parameter of analog extension...................................................................29

Table 2-7 Others configuration parameter of analog extension.................................................................31

Table 2-8 Basic configuration parameter of IP extension..........................................................................33

Table 2-9 Others parameter of IP extension..............................................................................................34

Table 2-10 Registration configuration parameter of IP extension.............................................................35

Table 2-11 Configuration parameter of analog trunk ................................................................................37

Table 2-12 General configuration parameter of IP trunk...........................................................................38

Table 2-13 Registration configuration parameter of IP trunk....................................................................39

Table 2-14 Configuration parameter of trunk line characteristics .............................................................40

Table 2-15 Line characteristics configuration parameter ..........................................................................41

Table 2-16 Voice File Table Used on the OM...........................................................................................43

Table 2-17 Configuration parameter of recording.....................................................................................44

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Table 2-18 Configuration parameter of call record ...................................................................................46

Table 2-19 The use of feature codes..........................................................................................................46

Table 2-20 Configuration parameter of tones............................................................................................49

Table 2-21 Parameters of system advanced configuration ........................................................................50

Table 2-22 Configuration parameter of media ..........................................................................................52

Table 2-23 Codec Methods Supported by OM..........................................................................................53

Table 2-24 Mapping between the reliability requirement and the TOS value...........................................53

Table 2-25 Configuration parameter of SIP related...................................................................................54

Table 2-26 Routing Table Format.............................................................................................................57

Table 2-27 Number Transformations........................................................................................................57

Table 2-28 Routing Destination ................................................................................................................59

Table 2-29 Description of Digit map.........................................................................................................61

Table 2-30 Configuration parameter of tie trunk.......................................................................................62

Table 2-31 Intelligent Routing Table ........................................................................................................63

Table 2-32 Trunk Routing Table of OM Reference Configuration...........................................................63

Table 2-33 Encrypt configuration parameters...........................................................................................64

Table 2-34 Parameters of system status.....................................................................................................66

Table 2-35 Configuration parameters of debugging log management.......................................................68

Table 3-1 OM200 system operation state..................................................................................................74

Table 3-2 Hardware Requirements for Recording Storage Sever..............................................................74

Table 3-3 Specification of OM Recording ................................................................................................74

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1 Overview

1.1 Introduction

Officium (hereinafter called “OM”) is a “All-in-One” business telephone system designed for small

and mid-size enterprises. It is integrated with Internet telephony, legacy PBX features, instant

messaging, user status display, and local and remote management mechanism to provide an efficient

and easy-to-use unified communication platform for office staff. Featuring built-in interfaces to

analog phones, PSTN lines, SIP-based trunks and SIP registration service, OM connects directly to

analog phones, facsimile machines, lines from local Central Office, as well as to components in IP

telephony network such as soft switches, IP-PBXs and SIP telephone and soft phone. OM offers

functions such as auto-attendant, monitoring of extension status, mobile extension, callback,

corporate CRBT, click-to-dial, call transfer, call waiting, voice mail, call recording and etc.

OM is a cost-effect solution for carriers to deploy business telephone service to enterprises, and it is

also used for small and mid-size enterprises to build private telephone system serving multi-location

branch offices and home working.

OM Series include OM10,OM20,OM100 and OM200 subseries. Their features are similar with the

main differences as follows:

Table 1-1 Differences Between OM Series

Capacity Chassis Line Card Install

ation Power

OM10 Able to configure

4-8 user ports and

extensions

Plastic casing Built-in Deskt

op 5-9 VDC

OM20 Able to configure

16-24 user ports

and register 60 IP

extensions

19–inch wide

and 1U high

chassis

Built-in Rack 100-240 VAC

OM100 Able to configure

24-48 user ports

and register 120 IP

extensions

19–inch wide

and 1U high

chassis

Pluggable Rack 100-240 VAC,

-48 VDC

(Optional)

OM200 Able to configure

32-96 user ports

and register 120 IP

extensions

19–inch wide

and 1U high

main chassis and

extension

chassise as

option

Pluggable Rack 100-240 VAC,

-48 VDC

(Optional)

1.2 Functions and Features

zBuilt-in SIP register and proxy server

zLocal analog extensions and remote SIP extensions

zMobile extensions

zAuto-attendant

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zOperator

zDirect inward dialing (DID)

zAutomatic call distribution

zExtension features such as call forwarding, call waiting, call hold, call pickup, call transfer,

five-level call restriction, CRBT, and etc.

zVoice mail and call recording

zMornitoring of extension and trunk status

zEncryptions

zCall logs

zCall detailed record

zWeb-based utility for local and remote management

zSIP-based Tie trunks

zRouting table up to 100 rules

zGain adjustment of extensions and analog trunks

zSTUN and NAT traversal

zSupport terminals including telephone, facsimile machine and PBX

zT.30/T.38 fax

zSecond stage dialing or voice prompt over FXO ports

zPSTN failover through FXO ports

zXML/HTTP-based API for 3rd party application software

1.3 Equipment Structure

1.3.1 OM10

OM10 is the product with smallest capacity in OM IPPBX Series. Designed with small plastic

structure for desktop placement, OM10 can provide up to 8 analog line interfaces. OM10 supports the

following types of configuration:

Table 1-2 OM10 Configurations

Models Local extension Analog trunks SIP extensions SIP trunks

OM10-4S 4 0 30 20

OM10-8S 8 0 30 20

OM10-4FXO 0 4 30 20

OM10-8FXO 0 8 30 20

OM10-4S/4 4 4 30 20

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