Nortel 3100 Series Manuale utente

Nortel Mobile Communication Series 3100 Portfolio

Nortel Mobile Communication Client

3100 for Nokia

User Guide

Title page

Contents

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . 9

Getting help over the phone from a Nortel

Solutions Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from a specialist by using an

Express Routing Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting help through a Nortel distributor

or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

MCC 3100 features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System and network requirements . . . . . . . . . . . . . . . . . . . . . 12

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the MCC 3100 for Nokia software from a computer 15

Installing the MCC 3100 for Nokia software over the air . . . . 17

Moving the MCC 3100 icon to the menu screen . . . . . . . . . . 18

Upgrading the MCC 3100 for Nokia

software from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading the MCC 3100 for Nokia software over the air . . . 20

Contents

Uninstalling the MCC 3100 for Nokia software . . . . . . . . . . . . 20

CA root certificate installation . . . . . . . . . . . . . . . . . . . . . . . . . 21

MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Personal preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Starting and exiting the MCC 3100 application . . . . . . . . . . . 33

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hiding the MCC 3100 application . . . . . . . . . . . . . . . . . . . . . . 34

Overview of the main screen . . . . . . . . . . . . . . . . . . . . . . . . . 35

Status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Recent link and preview panel . . . . . . . . . . . . . . . . . . . . . 36

Friends link and preview panel . . . . . . . . . . . . . . . . . . . . . 36

Groups link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Corp Dir link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Accessing screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Green call and red hangup buttons . . . . . . . . . . . . . . . . . 38

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Importing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Editing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Deleting a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 47

Contents

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 51

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Advanced call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding friends to a group . . . . . . . . . . . . . . . . . . . . . . . . . 55

Managing friends in a group . . . . . . . . . . . . . . . . . . . . . . . 56

Managing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Placing and managing group calls . . . . . . . . . . . . . . . . . . 58

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing entries on the main screen . . . . . . . . . . . . . . . . . 62

Viewing entries on the Logs screen . . . . . . . . . . . . . . . . . 63

Sorting entries on the Logs screen . . . . . . . . . . . . . . . . . 65

Deleting entries in the Logs screen . . . . . . . . . . . . . . . . . 65

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Calling voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . 66

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Contents

New in this release

The following sections detail what is new in Mobile Communication Client

3100 for Nokia in MC 3100 Release 2.1.

Features

Nortel Mobile Communication 3100 Release 2.1 introduces an over the

air installation and upgrade option.

Other changes

This document is up-issued for Release 2.1.

Revision history

May 2008

Standard 02.02. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1. Changes were made to

“Installing the MCC 3100 for Nokia software over the air” on

page 17 and “Upgrading the MCC 3100 for Nokia software over

the air” on page 20.

April 2008

Standard 02.01. This document is issued to support Nortel Mobile

Communication Client Release 2.1.

October 2007

Standard 01.02. This document is up-issued to contain fixes for

configuring Mobile Communication Gateway 3100 addresses and

revised Outgoing Call Service DN requirements.

New in this release

September 2007

Standard 01.01. This document is issued to support the Nortel

Mobile Communications 3100 Series Portfolio on Nortel

Communication Server 1000 Release 5.0.

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the

Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge

Base for answers to technical issues

• sign up for automatic notification of new software and documentation

for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel

Solutions Center

If you do not find the information you require on the Nortel Technical

Support Web site, and you have a Nortel support contract, you can also

get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the

telephone number for your region:

www.nortel.com/callus

How to get help

Getting help from a specialist by using an

Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an

Express Routing Code (ERC) to quickly route your call to a specialist in

your Nortel product or service. To locate the ERC for your product or

service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor

or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, contact the technical support staff for

that distributor or reseller.

Altri manuali per 3100 Series

Indice

Altri manuali Nortel Software

Nortel

Nortel MAS Manuale utente

Nortel

Nortel TAPI Manuale utente

Nortel

Nortel VoIP Gateway Guida rapida

Nortel

Nortel Voice Mail Guida di riferimento

Nortel

Nortel Observe Manuale utente

Nortel

Nortel ICB Manuale utente

Nortel

Nortel Passport 8600 Series Manuale utente

Nortel

Nortel Contact Center Manager Manuale del prodotto

Nortel

Nortel Attendant PC Guida di sicurezza

Nortel

Nortel CC MIS Manuale utente

Nortel

Nortel 2350 Manuale utente

Nortel

Nortel jAZZ X-6000 Manuale utente

Nortel

Nortel Alteon OS 40M2420 Manuale operativo

Nortel

Nortel Symposium Agent Manuale utente

Nortel

Nortel CC MIS Manuale utente

Nortel

Nortel SCS Manuale utente

Nortel

Nortel INM 5.0 Manuale utente

Nortel

Nortel Agent Manuale utente

Nortel

Nortel 3100 Series Manuale utente

Nortel

Nortel Contact Recording Manuale utente

Nortel

Nortel VPN Client Manuale di istruzioni

Nortel

Nortel Norstar ICS Remote Tools 11 Manuale utente

Nortel

Nortel Norstar ICS Remote Tools 11 Manuale utente

Nortel

Nortel Observe Manuale utente

Manuali Software popolari di altre marche

COMPRO

COMPRO COMPROFM Manuale utente

Muratec

Muratec OFFICEBRIDGE ONLINE Manuale utente

Oracle

Oracle Contact Center Anywhere 8.1 Manuale utente

Adobe

Adobe 65007312 - Photoshop Lightroom Manuale

Avaya

Avaya NULL One-X for RIM Blackberry Manuale utente

HP ProLiant BL420c Manuale utente

PS Audio

PS Audio PowerPlay Manuale del proprietario

Brady

Brady LOCKOUT PRO 3.0 Manuale di servizio

Avaya

Avaya Interaction Center Manuale utente

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuale

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuale utente

Oracle

Oracle Application 9i Manuale utente

Acer

Acer RDM Manuale utente

Canon

Canon Vixia HF21 Manuale utente

Canon

Canon ZR950 Manuale utente

Samsung

Samsung Auto Backup Manuale utente

Polycom

Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuale utente