Nortel Voice Mail Manuale utente

Important Information

If your Norstar Voice Mail system is connected to a Norstar ICS that is using Integrated

Services Digital Network (ISDN) PRI lines, please read the information below that is not

covered in any other Norstar Voice Mail documentation.

Using PRI lines with Norstar Voice Mail

Norstar ICS PRI lines cannot have an associated line number nor can they be part of a line

pool. The only way to access or use a PRI line is to enter the PRI routing code before

entering or dialing a telephone number.

The addition of the PRI routing code effects the following Norstar Voice Mail user

features:

• Off-premise Message Notification to a phone number

• Off-premise Message Notification to a pager number

• Outbound Transfer to an external number

• Custom Call Routing (CCR) Tree external transfer points

• Preset fax to an external number (if FAX is installed)

• Printing or copying a fax message to an external fax machine (if FAX is installed)

In order to use a PRI line for outdialing the System Coordinator will specify a "dummy"

line or line pool number when a User Mailbox is added to Norstar Voice Mail. The

dummy line will not be used for dialing. The user must add the PRI routing code before

any telephone number in order to access a PRI line for outdialing.

For example, the System Coordinator may set up mailbox 1234 to use the dummy line 10

for outdialing, but the mailbox owner must add the PRI routing code before the Outbound

Transfer telephone number in order to access a PRI line. The result will be that dummy

line 10 is ignored and Norstar Voice Mail uses a PRI line for the call. For more

information on creating User mailboxes, refer to the

Norstar Voice Mail Set Up and

Operation Guide

, “Creating Mailboxes”.

The System Coordinator must instruct the Norstar Voice Mail mailbox owners to enter

the PRI routing code before entering an external telephone number.

Note:

The dummy line or line pool number provides the mailbox outdialing

capabilities. If a dummy line or line pool is not assigned to the mailbox, the

mailbox will not have any outdialing privileges. The same dummy line or line

pool number can be used for all User mailboxes.

Programming a Custom Call Routing (CCR) Tree external transfer point

When you are programming a Custom Call Routing (CCR) Tree external transfer point,

you must program a dummy line or line pool number for the outgoing line and then add

the PRI routing code before the external telephone number. Norstar Voice Mail will

ignore the dummy line or line pool number and access a PRI line. For more information

on adding external transfer points to a CCR Tree, refer to the

Norstar Voice Mail Set Up

and Operation Guide

orstar

Primary Rate Interface (PRI) lines

Conﬁguring the PRI access code for Norstar Voice Mail features

Some Norstar Voice Mail features require special programming to access PRI lines

automatically. These features include

•Replying to a message via the

key - The telephone number is provided by

Caller ID (CLID) of the caller

• *AMIS message reply - The telephone number to reply to is provided by the

AMIS site that sent the message

•*Fax-on-demand mailboxes (two call method) - The telephone number of the fax

machine is entered by the external caller

* AMIS and FAX are Norstar Voice Mail options.

In order for these three features to function properly, the PRI access code must be

prepended to the telephone number in order to access a PRI line. The PRI access code can

be automatically added to these features by programming the PRI access code as the

Access Code value in the Dialing Translation Parameters. With the PRI access code

programmed as a Dialing Translation Parameter, all outgoing calls associated with the

above three features will always use a PRI line to outdial. For more information about

programming the Dialing Translation Parameters, refer to the

Norstar Voice Mail Set Up

and Operation Guide

Using Dialing restrictions with PRI lines

You cannot place line restrictions on PRI lines. There are only two ways to restrict

outdialing on PRI lines:

1. Through Norstar programing, assign the dialing restrictions to the telephone set

of the user. Refer to your Norstar ICS System documentation for additional

information.

2. Through Mailbox Admin, ensure Outdial is set to NONE. This restricts

outdialing calls from the mailbox.

For more information on set based restrictions, refer to your Norstar ICS documentation,

1-800-4 NORTEL

www.nortel.com/norstar

Norstar is a trademark of Northern Telecom.

P0889480 Issue 1.0

Printed in Canada

This Nortel documentation is protected by copyright. It may not

be copied in any form or medium except pursuant to the Nortel

License to Copy Documentation ("License"). If a License has

been purchased, it will be enclosed with this copy of Nortel

documentation.

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