Nortel 3100 Series Manuale utente

Nortel Mobile Communication 3100

Nortel Mobile Communication Client 3100 for

Windows Mobile User Guide

Nortel Mobile Communication 3100

Release: 3.0

Publication: NN42030-107

Document status: Standard 02.02

Document release date: November 2008

Printed in Canada

LEGAL NOTICE

This document contains Nortel confidential and proprietary information. It

is not to be copied, disclosed or distributed in any manner, in whole or in

part, without Nortel’s express written authorization. While the information

in this document is believed to be accurate and reliable, except as

otherwise expressly agreed to in writing NORTEL PROVIDES THIS

DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY

KIND, EITHER EXPRESS OR IMPLIED. The information and/or products

described in this document are subject to change without notice.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel

Networks.

All other trademarks are the property of their respective owners.

Contents

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 3

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . 7

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

MCC 3100 for Windows Mobile feature overview . . . . . . . . . . . 9

Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Supported network connections and devices . . . . . . . . . . 14

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cellular data plan use of MCC 3100 for Windows Mobile 16

Subscriber Identity Module (SIM) card . . . . . . . . . . . . . . . 17

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing your MCC 3100 for Windows Mobile . . . . . . . . . 19

Installing or upgrading MCC 3100 for

Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing or upgrading from a computer . . . . . . . . . . . . . . 20

Installing the software over the air . . . . . . . . . . . . . . . . . . 22

Upgrading the software over the air . . . . . . . . . . . . . . . . . 24

Uninstalling MCC 3100 for Windows Mobile . . . . . . . . . . . . . 24

Obtaining the Log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Modifying the Microsoft ActiveSync settings . . . . . . . . . . . . . 26

Determining the MCC 3100 for

Windows Mobile software version . . . . . . . . . . . . . . . . . . . . . 28

Contents

4 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008

Configuring your MCC 3100 for Windows Mobile . . . . . . . 29

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 32

Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . 39

Buddy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Instant Messaging settings . . . . . . . . . . . . . . . . . . . . . . . . 44

Operating your MCC 3100 for Windows Mobile device . . 47

Starting and exiting MCC 3100 for

Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Turning off auto-login . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Hiding MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . . . 51

Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Expanding and collapsing the program panes . . . . . . . . . 55

Summary and Detail views . . . . . . . . . . . . . . . . . . . . . . . . 55

Talk and end buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Change the screen orientation . . . . . . . . . . . . . . . . . . . . . 57

Call Alert mode and Phone Volume . . . . . . . . . . . . . . . . . . . . 57

Native dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Calling individuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Calling a number on the Quick Dial list . . . . . . . . . . . . . . 62

Contents

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 5

Placing an emergency call . . . . . . . . . . . . . . . . . . . . . . . . 64

Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 64

Calling from the History or Search panes . . . . . . . . . . . . 65

Moving an incoming call from your desk phone to

your mobile phone (Device Handoff) . . . . . . . . . . . . . . . . 65

Moving an incoming call from your mobile phone to

your desk phone (Device Handoff) . . . . . . . . . . . . . . . . . . 66

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using the Mid-Call features . . . . . . . . . . . . . . . . . . . . . . . 67

Call Hold and Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Call Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Call Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Speaker Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Managing buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Importing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Importing a buddy from the Search pane . . . . . . . . . . . . . 73

Viewing the Presence Status of buddies . . . . . . . . . . . . . 74

Adding a buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . 76

Editing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configuring your Presence Status . . . . . . . . . . . . . . . . . . . . . 77

Searching for people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 80

Performing a corporate directory search . . . . . . . . . . . . . 81

Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Managing network connections . . . . . . . . . . . . . . . . . . . . 83

Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Placing an Instant Conference call . . . . . . . . . . . . . . . . . . 86

Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . 88

Contents

6 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008

Managing the instant conference history . . . . . . . . . . . . . . . . 91

Managing instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Sending an Instant Message . . . . . . . . . . . . . . . . . . . . . . 93

Receiving an Instant Message . . . . . . . . . . . . . . . . . . . . . 95

Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Marking history entries as read . . . . . . . . . . . . . . . . . . . 100

Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Managing Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Tracking the status of your messages . . . . . . . . . . . . . . 101

Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . 101

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Data connection between MCC 3100 for

Windows Mobile and MCG 3100 . . . . . . . . . . . . . . . . . . . . . 103

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Welcome

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 7

Welcome

This section contains the following topics:

•“Your new MCC 3100 for Windows Mobile” on page 7

•“New in this release” on page 7

•“MCC 3100 for Windows Mobile feature overview” on page 9

•“Language support” on page 11

•“Related publications” on page 11

Your new MCC 3100 for Windows Mobile

You can use Nortel Mobile Communication Client 3100 (MCC 3100) for

Windows Mobile to achieve real-time communication with the Nortel

Mobile Communication Gateway 3100 (MCG 3100) and Nortel

communication server. The term communication server means all

communication servers that MCC 3100 supports. For more information

about communications servers, see the MC 3100 Product Bulletin

www.nortel.com.

This document describes MCC 3100 for Windows Mobile.

New in this release

The following sections detail what’s new in Nortel Mobile Communication

Client 3100 for Windows Mobile User Guide (NN42040-107) for Mobile

Communication 3100 (MC 3100) Release 3.0.

Features

This release contains new information about Mid-call features.

•“Call Hold and Retrieve” on page 68

•“Call Mute” on page 68

•“Call Transfer” on page 68

Welcome

8 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008

•“Call Swap” on page 69

•“Speaker Mode” on page 69

•“Three-Party Conference” on page 69

Other changes

The following updates occurred:

• Usability enhancements.

• Welcome section added, containing material from other sections.

• Getting Started section added, containing material from other

sections.

• Document reformatted following NCDS standards.

Revision history

September 2008

Standard 02.01. This document is issued for Nortel Mobile

Communication 3100 Release 3.0.

May 2008

Standard 01.03. This document is upissued for Nortel Mobile

Communication 3100 Release 2.1. Reissued with the new date

only.

April 2008

Standard 01.02. This document is upissued for Nortel Mobile

Communication 3100 Release 2.1. It addresses the group call

options in “Responding to an instant conference reminder”

on page 89.

April 2008

Standard 01.01. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1.

Welcome

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 9

MCC 3100 for Windows Mobile feature

overview

MCC 3100 for Windows Mobile extends the enterprise collaboration

functionality to a mobile device by using a data (Internet) connection over

the cellular network.

You can perform the following tasks with MCC 3100 for Windows Mobile.

• Associate a single number with all of your outbound calls.

• Answer office calls on your mobile device.

• Manage your buddies using the MCC 3100 for Windows Mobile local

directory and the mobile device address book.

• Search for buddies in the Corporate Directory and in the MCC 3100

for Windows Mobile local directory.

• Track the presence status of other MCC 3100 mobility-enabled users.

• Set your own presence status.

• Use the event log (History) to view your most recent incoming and

outgoing calls, instant messages, and system events.

• Check your inbox for new voice mail messages.

• Receive a message waiting indication (MWI) when you receive a new

voice mail message.

• Create a group containing multiple buddies and initiate an instant

conference to the group members.

• Redirect your incoming calls to alternative contact locations (for

example, office, home, other).

• Send and receive instant messages with other MCC 3100 users.

• Download your configuration settings from the MCG 3100.

• Use the cellular network for voice and data (dependent on hardware

and software support).

• Communicate using any of the following methods:

— Dial a number from the keypad.

— Select a number on the Quick Dial list.

Welcome

10 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008

— Select a buddy and choose how you want to contact them (voice

call or IM).

— Select a record in the history log, voice mail or IM sessions pane

and start a new communication session.

• Display the MCC 3100 for Windows Mobile in either landscape or

portrait view.

• Perform Emergency Service Dialing: When you dial an emergency

number such as 911, the system switches to the mobile device native

phone and places the call through the cellular network.

• Use the following call modes:

— Direct Outbound—Direct Outbound is the basic call mode. You

can initiate calls directly from your mobile device to other parties

by dialing or selecting buddies to call. This direct mode uses an

Outgoing Call Service DN to access the MCG 3100 in the

enterprise network.The MCG 3100 then dials the number entered

in the MCC 3100 for Windows Mobile by using the enterprise dial

plan.

— Call-me-First—Call-me-First is the advanced call mode. The Call-

me-First mode has several calling options, for example, outgoing

prefix, and calling locations. Call-me-First calls take two steps to

complete. First, the MCG 3100 calls you at a chosen location.

After you answer, the MCG 3100 initiates the call by calling the

number you entered in the MCC 3100 for Windows Mobile using

the enterprise dial plan.

• Use the following telephony features:

— call hold and retrieve

— supervised and unsupervised call transfer

— call swap

— caller ID/caller name display

— call timer

— conference call

For more information about Call Modes, see “Call modes” on

page 60.

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