Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manuale utente

Novell®

www.novell.com

novdocx (en) 16 April 2010

AUTHORIZED DOCUMENTATION

ZENworks 10 Configuration Management System Reporting Reference

ZENworks

10 Configuration Management SP3

10.3

March 30, 2010

System Reporting Reference

novdocx (en) 16 April 2010

Legal Notices

Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and

specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time,

without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims

any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.,

reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to

notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the

trade laws of other countries. You agree to comply with all export control regulations and to obtain any required

licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on

the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.

You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the

Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on

exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export

approvals.

stored on a retrieval system, or transmitted without the express written consent of the publisher.

Novell, Inc.

404 Wyman Street, Suite 500

Waltham, MA 02451

U.S.A.

www.novell.com

Online Documentation: To access the latest online documentation for this and other Novell products, see

the Novell Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 16 April 2010

Novell Trademarks

For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/

trademarks/tmlist.html).

Third-Party Materials

All third-party trademarks are the property of their respective owners.

4ZENworks 10 Configuration Management System Reporting Reference

novdocx (en) 16 April 2010

Contents 5

Contents

novdocx (en) 16 April 2010

About This Guide 7

1Overview 9

1.1 ZENworks Reporting Server Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Inventory Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.3 Web Intelligence Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.4 Universe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.5 Central Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.6 Reporting Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Setting Up System Reporting 13

2.1 Understanding and Assigning the Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1.1 Understanding the Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1.2 Understanding the Reporting Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.1.3 Understanding the Predefined Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.1.4 Assigning Reporting Rights to Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.2 Synchronizing Report Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.3 Changing the Passphrase of the ZENworks Reporting Server . . . . . . . . . . . . . . . . . . . . . . . . 17

2.4 Configuring the ZENworks Reporting Server to Export Reports . . . . . . . . . . . . . . . . . . . . . . . 17

2.4.1 Configuring the ZENworks Reporting Server to Send E-Mail Notifications to the

ZENworks Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.4.2 Configuring the ZENworks Reporting Server to Set Up Destination File Locations. . 20

2.4.3 Configuring the ZENworks Reporting Server to Set Up the Destination FTP Server 20

2.5 Launching the ZENworks Reporting Server InfoView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2.6 Setting the ZENworks Reporting Server InfoView Preferences . . . . . . . . . . . . . . . . . . . . . . . . 22

2.7 Reporting User Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Creating and Managing Reports 25

3.1 Creating Custom Report Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.2 Managing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.3 Managing Report Discussions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 Troubleshooting System Reporting 29

4.1 System Reporting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.2 System Reporting Troubleshooting Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

A References 37

B Documentation Updates 39

B.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6ZENworks 10 Configuration Management System Reporting Reference

novdocx (en) 16 April 2010

About This Guide 7

novdocx (en) 16 April 2010

About This Guide

This Novell ZENworks 10 Configuration Management SP3 System Reporting Reference includes

information to help you successfully create and manage reports by using ZENworks Reporting

Server. The information is organized as follows:

Chapter 1, “Overview,” on page 9

Chapter 2, “Setting Up System Reporting,” on page 13

Chapter 3, “Creating and Managing Reports,” on page 25

Chapter 4, “Troubleshooting System Reporting,” on page 29

Appendix A, “References,” on page 37

Appendix B, “Documentation Updates,” on page 39

Audience

This guide is intended for Novell®ZENworks®administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks 10 Configuration Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks 10 Configuration Management SP3 documentation (http://

www.novell.com/documentation/zcm10/).

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

8ZENworks 10 Configuration Management System Reporting Reference

novdocx (en) 16 April 2010

Overview

novdocx (en) 16 April 2010

Overview

Novell®ZENworks®10 Configuration Management SP3 lets you monitor the activity within your

management zone through system reports.

Reports can contain details from a large volume of inventory, packaging, and other device or bundle

information. You can create new reports, edit existing reports, delete reports, or schedule reports.

You can create folders to organize and store reports based on your own criteria.

The following sections contain additional information to help you understand the Reporting

concepts:

Section 1.1, “ZENworks Reporting Server Reports,” on page 9

Section 1.2, “Inventory Reports,” on page 10

Section 1.3, “Web Intelligence Documents,” on page 10

Section 1.4, “Universe,” on page 10

Section 1.5, “Central Configuration Manager,” on page 10

Section 1.6, “Reporting Terminology,” on page 10

1.1 ZENworks Reporting Server Reports

ZENworks Reporting Server provides a Web interface called ZENworks Reporting Server InfoView

that provides a broad range of useful business information to your company, including Web

Intelligence* documents, spreadsheets, and other documents. With ZENworks Reporting Server,

you can access the information and organize it according to your requirements.

By using ZENworks Reporting Server InfoView, you can:

Create report definitions for Bundles, Policies, Discovered Devices, Inventory, Asset

Management, Patch Management, and ZENworks System messages.

Schedule reports.

Maintain the history of reports.

Export reports in various formats such as Microsoft* Excel*, Adobe* PDF, BusinessObjects*

WID*.

Print reports.

Distribute reports through e-mail.

Have Discussions on the reports.

In ZENworks Reporting Server InfoView, you can manage predefined reports and custom reports.

Predefined reports include report definitions for Bundles, Policies, Discovered Devices, and Patch

management that are included with ZENworks Configuration Management.

10 ZENworks 10 Configuration Management System Reporting Reference

novdocx (en) 16 April 2010

1.2 Inventory Reports

ZENworks Configuration Management allows you to take an inventory of all the devices in your

Management Zone, including data on hardware, software, and demographics. An inventory scan

allows you to collect data from managed devices in your Management Zone. An inventory only scan

allows you to scan devices in the zone that don’t have the ZENworks Adaptive Agent installed but

do have the Inventory Module installed. This type of scan is useful for devices running Windows*,

NetWare®, and Mac OS*X.

For more information about Inventory Reports, see the ZENworks 10 Configuration Management

Asset Inventory Reference.

1.3 Web Intelligence Documents

Web Intelligence provides you an easy, interactive, and flexible user interface to build and analyze

reports on data over the Web, on secured intranets and extranets. You can create Web Intelligence

documents by selecting the ZENworks universe in ZENworks Reporting Server InfoView and

building one or more queries to define the document data.

1.4 Universe

Universes are patented Business Objects technology. They act as a semantic layer between the user

and a database. A universe is a file that contains the following:

SQL structures called objects that map to actual SQL structures in the database, such as

columns, tables, and database functions. Objects are grouped into classes. Objects and classes

are both visible to Web Intelligence users.

A schema of the tables and joins used in the database. Objects are built from the database

structures that you include in your schema. The schema is only available to Designer users. It is

not visible to Web Intelligence and Desktop Intelligence* users.

Web Intelligence users connect to a universe, and run queries against a database. They can perform

data analysis and create reports by using the objects in a universe, without seeing, or needing to

know anything about, the underlying table schemas in the database.

A universe provides an interface for Web Intelligence users to run queries against a database so as to

create reports and perform data analysis.

1.5 Central Configuration Manager

The Central Configuration Manager is a server-management tool on Windows that allows you to

start or stop the Server Intelligence Agent.

For more information about the Central Configuration Manager, see the BusinessObjects Enterprise

XI 3.1 Administrator’s Guide (http://help.sap.com/businessobject/product_guides/boexir31/en/xi3-

1_bip_admin_en.pdf).

1.6 Reporting Terminology

Following are the terms associated with the ZENworks Reporting Server reports:

Altri manuali per ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3...

Questo manuale è adatto per i seguenti modelli

Indice

Altri manuali Novell Software

Novell

Novell GROUPWISE 8 - POST OFFICE AGENT Manuale utente

Novell

Novell ZENWORKS 10 ASSET MANAGEMENT SP3 - MIGRATION GUIDE 10.3... Manuale utente

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - PREBOOT SERVICES AND IMAGING REFERENCE 10.3... Manuale utente

Novell

Novell LINUX ENTERPRISE 11 - SUBSCRIPTION MANAGEMENT TOOL GUIDE... Manuale utente

Novell

Novell OPEN ENTERPRISE SERVER 2 SP2 - PLANING AND IMPLEMENTATION GUIDE... Manuale utente

Novell

Novell INTELLISYNC MOBILE SUITE 7.0 - SECURE GATEWAY ADMINISTRATOR GUIDE... Manuale di servizio

Novell

Novell LINUX ENTERPRISE DESKTOP 10 SP2 Manuale utente

Novell

Novell PLATESPIN ORCHESTRATE 2.0.2 - DEVELOPMENT CLIENT REFERENCE... Manuale di servizio

Novell

Novell GROUPWISE 8 - MONITOR Manuale utente

Novell

Novell iFOLDER 3.6 - READ ME 05-2008 Manuale utente

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... Guida rapida

Novell

Novell OPEN ENTERPRISE SERVER 2.0 SP2 - DOMAIN SERVICE FOR... Manuale utente

Novell

Novell APPARMOR 2.0 Manuale di istruzioni

Novell

Novell LINUX ENTERPRISE SERVER 10 - STORAGE ADMINISTRATION GUIDE... Manuale di istruzioni

Novell

Novell GROUPWISE 7 - CROSS-PLATFORM Manuale utente

Novell

Novell ACCESS MANAGER 3.1 SP2 - README 2010 Manuale utente

Novell

Novell GROUPWISE 7 GATEWAY FOR MICROSOFT EXCHANGE - INSTALLATION AND... Manuale di istruzioni

Novell

Novell IDENTITY MANAGER 3.6.1 - TASK SERVICE DRIVER Manuale utente

Novell

Novell LINUX ENTERPRISE DESKTOP 11 - ADMINISTRATION GUIDE... Manuale di istruzioni

Novell

Novell SUPPORT ADVISOR 2.0.1 Manuale di istruzioni

Novell

Novell ACCESS MANAGER 3.1 SP2 - SSL VPN USER GUIDE... Manuale utente

Novell

Novell ACCESS MANAGER 3.1 SP2 - SSL VPN USER GUIDE... Manuale utente

Novell

Novell OPEN ENTERPRISE SERVER - CONVERSION GUIDE... Manuale utente

Novell

Novell LINUX ENTERPRISE SERVER STARTER SYSTEM Manuale utente

Manuali Software popolari di altre marche

COMPRO

COMPRO COMPROFM Manuale utente

Muratec

Muratec OFFICEBRIDGE ONLINE Manuale utente

Oracle

Oracle Contact Center Anywhere 8.1 Manuale utente

Adobe

Adobe 65007312 - Photoshop Lightroom Manuale

Avaya

Avaya NULL One-X for RIM Blackberry Manuale utente

HP ProLiant BL420c Manuale utente

PS Audio

PS Audio PowerPlay Manuale del proprietario

Brady

Brady LOCKOUT PRO 3.0 Manuale di servizio

Avaya

Avaya Interaction Center Manuale utente

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuale

Oracle

Oracle Application 9i Manuale utente

Acer

Acer RDM Manuale utente

Canon

Canon Vixia HF21 Manuale utente

Canon

Canon ZR950 Manuale utente

Samsung

Samsung Auto Backup Manuale utente

Polycom

Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuale utente

Lexmark

Lexmark Apps Manuale di servizio