Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... Manuale utente

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AUTHORIZED DOCUMENTATION

ZENworks 10 Configuration Management Installation Guide

ZENworks

10 Configuration Management SP3

10.3

March 30, 2010

Installation Guide

novdocx (en) 16 April 2010

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4ZENworks 10 Configuration Management Installation Guide

novdocx (en) 16 April 2010

Contents 5

Contents

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About This Guide 7

1 System Requirements 9

1.1 Primary Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Satellite Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.2.1 Windows Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.2.2 Linux Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3 Management Zone Version Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

1.4 Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

1.5 LDAP Directory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

1.6 Managed Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

1.7 Inventoried-Only Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

1.8 Administration Browser Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

1.9 Installation User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2 Coexistence with Other ZENworks Products 29

2.1 ZENworks Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2.2 ZENworks Asset Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.3 ZENworks Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.4 ZENworks Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.5 ZENworks Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.6 ZENworks Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

3 Preparation 33

3.1 Understanding What the ZENworks Installation Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

3.2 Gathering Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3.3 Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3.3.1 Verifying That the Minimum Requirements Have Been Met . . . . . . . . . . . . . . . . . . . 34

3.3.2 Creating an Installation DVD from the ISO Download . . . . . . . . . . . . . . . . . . . . . . . . 35

3.3.3 Creating an External Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

3.3.4 Installing an External ZENworks Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

3.3.5 Installing Mono 2.0.1-1.17 on SLES 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

4 Installing the ZENworks Server 47

4.1 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

4.1.1 Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

4.2 Performing an Unattended Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4.2.1 Creating Your Response File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

4.2.2 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

4.3 Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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5 Installing the ZENworks Adaptive Agent on Windows 65

6 Installing the ZENworks Adaptive Agent on Linux 67

7 Uninstalling ZENworks Software 69

7.1 Correct Order for Uninstalling ZENworks Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

7.2 Uninstalling a Windows Primary Server, Satellite, or Managed Device . . . . . . . . . . . . . . . . . . 70

7.3 Uninstalling a Linux Primary Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

7.3.1 Uninstalling ZENworks Software and Removing the Device from the Zone . . . . . . . 74

7.3.2 Uninstalling ZENworks Software While Retaining the Device in the Zone . . . . . . . . 75

7.4 Uninstalling ZENworks 10 Configuration Management SP3 Linux Satellite. . . . . . . . . . . . . . . 76

7.4.1 Zone-Level Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.4.2 Local Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

A Installation Executable Arguments 79

B Troubleshooting 81

B.1 Troubleshooting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

B.2 Uninstallation Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

C Documentation Updates 87

C.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

About This Guide 7

novdocx (en) 16 April 2010

About This Guide

This ZENworks 10 Installation Guide includes information to help you successfully install a

Novell®ZENworks®10 Configuration Management SP3 system.

ZENworks 10 Configuration Management SP3 is also available as a software appliance that can be

deployed to the supported virtual infrastructure. This software appliance is built on the customized

SUSE®Linux Enterprise Server 10 SP2 (SLES 10 SP2) and is pre-installed with ZENworks 10

Configuration Management SP3 Server and ZENworks 10 Configuration Management SP3

ZENworks Reporting Server.

For more information on how to deploy and manage ZENworks Appliance, see the ZENworks 10

Configuration Management Appliance Deployment and Administration Reference.

The information in this guide is organized as follows:

Chapter 1, “System Requirements,” on page 9

Chapter 2, “Coexistence with Other ZENworks Products,” on page 29

Chapter 3, “Preparation,” on page 33

Chapter 4, “Installing the ZENworks Server,” on page 47

Chapter 5, “Installing the ZENworks Adaptive Agent on Windows,” on page 65

Chapter 6, “Installing the ZENworks Adaptive Agent on Linux,” on page 67

Chapter 7, “Uninstalling ZENworks Software,” on page 69

Appendix A, “Installation Executable Arguments,” on page 79

Appendix B, “Troubleshooting,” on page 81

Appendix C, “Documentation Updates,” on page 87

Audience

This guide is intended for ZENworks administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks 10 Configuration Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks 10 Configuration Management documentation (http://

www.novell.com/documentation/zcm10/).

8ZENworks 10 Configuration Management Installation Guide

novdocx (en) 16 April 2010

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

System Requirements

novdocx (en) 16 April 2010

System Requirements

The following sections provide the Novell®ZENworks®10 Configuration Management SP3

requirements for hardware and software:

Section 1.1, “Primary Server Requirements,” on page 9

Section 1.2, “Satellite Requirements,” on page 14

Section 1.3, “Management Zone Version Requirements,” on page 17

Section 1.4, “Database Requirements,” on page 20

Section 1.5, “LDAP Directory Requirements,” on page 21

Section 1.6, “Managed Device Requirements,” on page 21

Section 1.7, “Inventoried-Only Device Requirements,” on page 25

Section 1.8, “Administration Browser Requirements,” on page 27

Section 1.9, “Installation User Requirements,” on page 27

1.1 Primary Server Requirements

The server where you install the Primary Server software must meet the following requirements:

Table 1-1 Primary Server Requirements

Item Requirements Additional Details

Server Usage Your server might be capable of

handling tasks in addition to the tasks

a Primary Server performs for

ZENworks 10 Configuration

Management. However, we

recommend that any server where you

install the Primary Server software be

used only for ZENworks 10

Configuration Management purposes.

For example, you might not want the server

to do the following:

Host Novell eDirectoryTM

Host Novell Client32TM

Host Active Directory*

Be a terminal server

10 ZENworks 10 Configuration Management Installation Guide

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Operating System Windows*:

Windows Server* 2003 SP1 /

SP2 x86, x86-64 (Enterprise and

Standard editions)

Windows Server 2008 SP1 / SP2

x86, x86-64 (Enterprise and

Standard editions)

Windows Server 2008 R2 x86-64

(Enterprise and Standard

editions)

Linux*:

SUSE®Linux Enterprise Server

10 (SLES 10) SP1 / SP2 / SP3

x86, x86-64 (Intel* and AMD*

Opteron* processors)

Open Enterprise Server 2 (OES

2) SP1 / SP2 x86, x86-64

SLES 11 x86, x86-64 (Intel and

AMD Opteron processors)

All the Core and Data Center Editions of

Windows Server 2003 and Windows Server

2008 are not supported as Primary Server

platforms. Windows Server 2008 Core is not

supported because it does not support the

.NET Framework.

ZENworks 10 Configuration Management is

supported on Windows Server 2003 and

Windows Server 2008 editions with or

without Hyper-V.

IMPORTANT: If you want to install

ZENworks Reporting Server on a Primary

Server, you must install it either on SLES

10, OES 2, Windows Server 2003, or

Windows Server 2008 platforms. ZENworks

Reporting Server is currently not supported

on SLES 11 and Windows Server 2008 R2.

For more information, see TID 7004794 at

Novell Support web site (http://

www.novell.com/support/microsites/

microsite.do).

Hardware Processor: Minimum - Pentium* IV

2.8 GHz (x86 and x86-64), or

equivalent AMD or Intel processor

If the Primary Server is running Patch

Management, we recommend a fast

processor, such as the Intel Core* Duo

processor

RAM: 2 GB minimum; 4 GB

recommended

Disk Space: 3 GB minimum for

installing; 4 GB recommended for

running. Depending on the amount of

content you need to distribute, this

number can vary greatly.

Patch Management file storage

(downloaded patch content) requires

at least 25 GB of additional free disk

space. All content replication servers

also require this same amount of

additional free disk space if Patch

Management is enabled. If you use

Patch Management in additional

languages, each server also requires

this additional amount of free space

for each language used.

Because the ZENworks database file and

ZENworks content repository can each

become very large, you might want a

separate partition or hard drive available.

For information on changing the default

content repository location on a Windows

server, see “Content Repository” in the

ZENworks 10 Configuration Management

System Administration Reference.

For Linux servers, you might want the

var/opt

directory to be located on a large

partition. This is where the database (if

embedded) and content repository are

stored.

Display resolution: 1024 × 768 with

256 colors minimum

Item Requirements Additional Details

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