Philips HearLink 2 Manuale utente
HearLink 2
App ver. 1.0 for
iOS and Android
Instructions for Use
About
Introduction 3
How to use this guide 5
Intended use 5
Disclaimer for Philips HearLink 2 6
System requirements 8
Daily Use
Change volume and mute 9
Change program 10
Accessories and your app 11
Streaming equalizer 13
Remote microphone 14
SpeechBooster* 15
Find my hearing aids 16
Create account or sign in 17
Remote Visit
Prepare for your remote visit 19
Begin visit 21
Waiting Room 21
Your Remote Fitting visit 22
Hearing evaluation (In-situ audiometry) 23
Tinnitus
Intended use of Tinnitus SoundSupport 25
Warnings
General warnings 27
More info
Troubleshooting 28
Troubleshooting Remote Fitting 29
Technical information 31
Table of contents
3
Introduction
The following instructions for use are valid for
Philips HearLink 2 1.0.0 or later.
Philips HearLink 2 is designed for easy control of your
hearing aids sound settings and allows you to control the
sound streamed to them. The app also allows for remote
communication between you and your hearing care
professional.
The Remote Fitting feature of this app allows you to have
follow-up visits from the comfort of your home. This feature
allows you to see and hear your hearing care professional,
as well as send text messages during your remote visit. The
Remote Fitting feature also enables data communication
between your hearing aids and your hearing care professional
through a stable Internet connection. In certain cases, you may
have to attend follow-up visits in person at your hearing care
professional’s practice.
Ensure you read this booklet carefully, including the Warnings
section, before using the app. This will help you get the most
benet out of the app.
Warnings
Text marked with a warning symbol must be read before
using the app.
When this guide mentions device(s), it refers to your Apple
iOS device, for example, an iPhone or iPad, or your Android™
device such as a phone or tablet.
The app runs on your Apple iOS or Android device. Ensure that
you always update the app to the newest compatible version.
Also ensure that you update your device to the latest version of
iOS or Android OS.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the
U.S. and other countries.
About
About Daily Use Remote Visit Tinnitus Warnings More info
4
In case of any additional questions regarding the use of the
app, contact your hearing care professional.
Be aware that some settings are dependent on the tting done
by the hearing care professional.
This guide helps you with:
• Getting started with the app
• Using the app on your device
About Daily Use Remote Visit Tinnitus Warnings More info
5
How to use this guide
Be aware that you must download the app on your device
before you follow the procedures in this guide.
To use most features of this app you will need to pair
your hearing aids to your device rst. If you need
help pairing your device to your hearing aids, visit:
hearingsolutions.philips.com/support/how-to-faq/
When using the Remote Fitting feature, ensure that you follow
the procedures in the Remote Visit section of this guide in
chronological order. In most cases, the procedures are the same
for all devices on both operating systems (iOS and Android).
Intended use
Intended use Philips HearLink 2* is intended to give the user
wireless access to the hearing aid through a
mobile device for control of functionality and
update of the hearing aid remotely. The product
is intended to be used together with the given
hearing solution.
Indications for use There are no indications for use (diagnoses) for
Philips HearLink 2 itself.
Intended user Persons with hearing loss using a wireless
hearing aid and their caregivers. Children below
10years of age are expected to be assisted by
responsible caregivers.
Intended user group Infants, children, and adults.
Use environment Indoor or outdoor.
Contraindications No contraindications.
Clinical benets See clinical benets of the hearing aid.
*Philips HearLink 2 is an accessory to a medical device (wireless hearing aid).
About Daily Use Remote Visit Tinnitus Warnings More info
6
Disclaimer for Philips HearLink 2
The manufacturer does not take responsibility for the
consequences of using this app outside its intended use or
warnings.
Your hearing care professional is responsible for the tting
through the app.
The manufacturer does not take any responsibility for hearing
aid tting.
The manufacturer reserves the right to discontinue the app
service without prior notice.
7
IMPORTANT NOTICES
The Remote Fitting feature of this app connects you
to your hearing care professional who sends updated
settings to your hearing aids. If it is not possible to make
all the changes remotely, then a physical visit to your
hearing care professional is necessary.
The app should only be operated by the user of the
hearing aid or responsible caregivers or hearing care
professionals. Other third parties should be prevented
from controlling the app.
The connection between hearing aids and mobile phone
may be lost due to signal interference, low battery,
distance between phone and hearing aids etc. If this
occurs and aects the expected functionality of the
hearing aids, you are advised to reboot the hearing aids.
For details on the functionality of your specic hearing
aid, refer to your hearing aid’s Instructions for use.
The hearing care professional is responsible for obtaining
the license needed to use the Remote Fitting feature with
the clients.
If you have additional questions about the use of the app,
contact your hearing care professional.
About Daily Use Remote Visit Tinnitus Warnings More info
8
System requirements
To use the app, you need the following:
• Compatible hearing aids with Bluetooth® Low Energy
technology*
• A compatible iOS or Android device*
• For iOS devices
{iOS operating system software running version 15.0 or
later. To nd out which version of iOS you have, on your
iPhone or iPad, go to: Settings > General > About >
Software Version
• For Android devices
{Android operating system software running version 8.0
or later. To nd out which version of Android you have,
on your Android device, go to: Settings > About phone >
Software information
{To use the Remote Fitting feature: A stable Internet
connection suitable for both sound and video streaming,
with a recommended minimum speed of 1Mbps (upload/
download)
*To check for compatibility, visit: hearingsolutions.philips.com/compatibility
9
E
F
G
A
D
C
B
Daily Use
Change volume and mute
You can change the volume in both hearing aids at the same
time or in each hearing aid independently.
Changing the volume only applies to the selected program.
To access volume and mute controls
• On the tab bar, tap Sound.
A. Volume level indicator. The
value 0is the start-up volume
as prescribed and set by your
hearing care professional.
B. To increase or decrease the
volume, move the slider(s)
up or down or press the +/-
buttons.
C. To switch between volume
control in one or both
hearing aids, tap the slider
button .
D. To mute or unmute the
hearing aid microphones, tap
the mute button.
E. Tab bar
F. Navigation bar
G. Program selector
10 About Daily Use Remote Visit Tinnitus Warnings More info
Change program
A program is a preset sound adjustment for your hearing aids.
Each program is optimised for specic sound environments or
remote sound sources.
Volume is adjusted independently for each program.
To change programs
1. On the tab bar, tap Sound.
2. On the navigation bar, in the program selector, tap the
down arrow to see your available programs.
3. Tap the desired program to select it.
You can also toggle between your available programs by
tapping the right and left arrows in the navigation bar.
Your hearing care professional can dene up to four dierent
listening programs at your tting session.
Additional programs for TV Adapter, AudioClip and/or
Tinnitus SoundSupport™ may also be available.
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