Positron G-122 Manuale utente

G-Series PBX

Installation Guide

for the

G-122 Analog Office PBX

G-124 Analog Office PBX

G-1212 Analog Office PBX

Release 1.0 (January 2012) 95-00004-01E

reproduce this document or parts thereof in any form without written permission from Positron

Telecommunication Systems, Inc.

Positron is a registered trademark, and the Positron logo is a trademark of Positron Telecommunication

Systems, Inc., in the United States and other countries. All other product and brand names are the service

marks, trademarks, registered trademarks, or registered service marks of their respective owners.

Changes are periodically made to the information herein; these changes will

be incorporated into new editions of the document.

Positron Telecommunication Systems, Inc.

5101 Buchan Street,Suite 200

Montreal, Quebec

H4P 2R9 Canada

Tel.: +1 (514) 345-2220

Toll Free: 1 866-434-3944 (North America)

Fax: +1 (514) 345-2271

Sales Information: in[email protected]

Customer Support: support@positrontelecom.com

Confidentiality Notice

The information contained in this document is the property of Positron

Telecommunication Systems Inc. Except as specifically authorized in writing

by Positron Telecommunication Systems Inc., the holder of this document:

1) shall keep all information contained herein confidential and shall protect

same in whole or in part from the disclosure and dissemination to all third

parties, and 2) shall use same for operating and maintenance purposes

only.

Disclaimer Notice

Although Positron Telecommunication Systems Inc. has made every effort

to ensure the accuracy of the information contained herein, this document is

subject to change without notice.

Positron Telecommunication Systems Inc. Warranty

Subject to the provisions of this paragraph, Positron warrants that the

equipment shall perform in accordance with Positron's specifications. The

warranty remains valid for two (2) years from the date of shipment. The

warranty fully covers workmanship, materials and labor. Positron may, at its

sole discretion, repair or replace the problem unit. Freight costs to ship

defective equipment to Positron are borne by the Customer, with return of

replacement or repaired equipment to be at Positron's expense.

Limitation of Liability

Subject to anything to the contrary contained herein, Positron's sole

obligation and liability and the customer's sole remedy for Positron's

negligence, breach of warranty, breach of contract or for any other liability

in any way connected with or arising out of, the equipment or any services

performed by Positron shall be as follows:

• In all situations involving performance or non-performance of the

equipment or any component thereof, the customer's sole remedy shall be,

at Positron's option, the repair or replacement of the equipment or said

component.

• For any other claim in any other way related to the subject matter of any

order under, the customer shall be entitled to recover actual and direct

damages; provided that Positron's liability for damages for any cause

whatsoever, and regardless of the form of the action, whether in contract or

in tort (including negligence), shall be limited to the value of the order.

Positron shall not be obligated to repair or replace any item of the

equipment which has been repaired by others, abused or improperly

handled, improperly stored, altered or used with third party material or

equipment, which material, or equipment may be defective, of poor quality

or incompatible with the equipment supplied by Positron, and Positron shall

not be obligated to repair or replace any component of the equipment which

has not been installed according to Positron specifications.

IN NO EVENT SHALL POSITRON BE LIABLE FOR ANY INDIRECT,

INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR

SIMILAR OR ADDITIONAL DAMAGES INCURRED OR SUFFERED

INCLUDING LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF DATA,

LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, LOSS OF

EXPECTED SAVINGS OR BUSINESS INTERRUPTION ARISING OUT OF OR

IN CONNECTION WITH THE EQUIPMENT, A PURCHASE ORDER SUPPLIES,

MAINTENANCE SERVICES OR OTHER SERVICES FURNISHED

HEREUNDER, EVEN IF POSITRON HAS BEEN ADVISED OR IS AWARE OF

THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY SET

FORTH IN THIS AGREEMENT, POSITRON DISCLAIMS ANY FURTHER

CONDITIONS, REPRESENTATIONS OR WARRANTIES, WHETHER WRITTEN

OR ORAL, EXPRESSED OR IMPLIED, INCLUDING THE CONDITIONS AND

WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY,

FITNESS FOR A PARTICULAR PURPOSE, TITLE, PERFORMANCE AND

THOSE ARISING FROM STATUE, TO THE EXTENT PERMITTED BY LAW.

POSITRON DOES NOT WARRANT THAT THE SYSTEM WILL OPERATE

WITHOUT INTERRUPTION OR THAT IT WILL BE ERROR FREE.

FORCE MAJEURE : POSITRON SHALL NOT BE LIABLE FOR ANY BREACH

OF ITS OBLIGATIONS RESULTING FROM CAUSES BEYOND ITS

REASONABLE CONTROL.

Warranty Repairs

All warranty repairs are performed at no cost. Positron reserves the right to

repair or replace any equipment that has been found to be defective. For

information about out-of-warranty repairs, contact Positron’s Repair

Department. Due to the varied nature of repairs, no specific turnaround can

be guaranteed, but average turnaround time is within 20 working days from

date of receipt. In emergency situations, special arrangements can be made

to expedite repairs. All repaired items are warranted for a period of 90 days

or the remainder of the warranty period, whichever is longer. Before

returning any items to Positron for repair, warranty repair or replacement,

call the Repair department to obtain a Return Material Authorization (RMA)

number. Parts returned without RMA numbers cannot be accepted. The

RMA number must always be clearly marked on all boxes, crates, and

shipping documents. Bulk repairs (more than five items) will require

additional processing time, so please take this into consideration when

requesting an RMA number. To accelerate the repair process, whenever

possible, include a report detailing the reason for return with the unit(s).

Also, please include the name and phone number of a person who can be

contacted should our Repair department need further information. When

packing items being returned for repair, please ensure they are properly

handled and packed to avoid damage.

Contents 3

Contents

Chapter 1

Introduction 5

About this guide................................................................................6

Products covered..........................................................................6

Important terms and conventions .....................................................6

Conventions ..................................................................................6

Warnings and Cautions.................................................................6

Related documentation .....................................................................7

Chapter 2

Hardware overview 9

Hardware anatomy..........................................................................10

G-122 Analog Office PBX.............................................................10

G-124 Analog Office PBX ............................................................11

G-1212 Analog Office PBX ..........................................................11

Feature descriptions........................................................................13

Front panel status lights..............................................................13

Ethernet port status lights...........................................................13

USB ports ...................................................................................14

CF card slot.................................................................................14

Reset button ...............................................................................14

Power connector.........................................................................14

Audio ports .................................................................................14

Ethernet ports .............................................................................14

FXS ports ....................................................................................15

FXO ports....................................................................................15

Chapter 3

Installation 17

Installation scenarios ......................................................................18

Scenario 1...............................................................................18

Scenario 2...............................................................................19

Other installation scenarios.....................................................20

Step 1: Prepare for installation........................................................21

1.1 Inspect the G-Series PBX hardware ......................................21

1.2 Verify package contents ........................................................21

1.3 Obtain auxiliary memory.......................................................21

Memory types.........................................................................21

Formatting auxiliary memory ..................................................22

1.4 Configure your computer ......................................................22

1.5 Obtain networking cables......................................................22

1.6 Obtain PSTN network connections........................................22

1.7 Install a broadband connection.............................................22

1.8 Sign up for VoIP service .......................................................23

1.9 Collect phone info .................................................................23

1.10 Read all safety disclaimers and installation warnings .........23

Power .....................................................................................23

PSTN connections ..................................................................23

Environment ...........................................................................23

Step 2: Install the G-Series PBX......................................................24

2.1 Install auxiliary memory........................................................24

2.2 Connect power......................................................................24

2.3 Connect all cables.................................................................24

Connect the Ethernet ports .....................................................24

Connect the FXO ports ............................................................24

Connect the FXS ports ............................................................24

Connect audio ports................................................................25

Step 3: Run the setup wizard ..........................................................26

To start the setup wizard.........................................................26

3.1 Review the installation check list ..........................................27

3.2 Configure administrator account credentials ........................28

3.3 Set the system date and time................................................29

3.4 Configure network settings ...................................................30

LAN.........................................................................................30

WAN .......................................................................................31

Gateway and DNS ...................................................................31

3.5 Configure users ....................................................................32

Configured User List...............................................................32

Adding a user..........................................................................33

Importing user definitions from a spreadsheet .......................34

3.6 Configure phones..................................................................35

Configured Phone List ............................................................35

Adding a phone.......................................................................36

Importing phone definitions from a spreadsheet ....................36

3.7 Configure VoIP lines .............................................................37

VoIP Lines ..............................................................................37

Adding a VoIP line ..................................................................38

3.8 Configure ring groups...........................................................40

Ring Groups............................................................................40

Adding a ring group................................................................41

3.9 Configure incoming call rules ...............................................43

Send Incoming Analog Calls To ..............................................43

Send Incoming VoIP Calls To..................................................44

3.10 Configure outgoing call rules..............................................45

Adding an outgoing call rule ...................................................46

3.11 Configure connections to a remote branch office ...............47

Remote Offices List.................................................................47

Adding a remote office............................................................48

3.12 Configure voicemail settings...............................................49

3.13 Finish the wizard and apply your settings ...........................50

Step 4: Test your installation...........................................................51

4.1 Connect to the command center ...........................................51

4.2 Verify your configuration ......................................................52

VoIP........................................................................................53

Analog lines ............................................................................53

Network connections ..............................................................53

Storage ...................................................................................54

4.3 Connect a SIP phone and make a call ...................................54

4.4 Receive a call ........................................................................56

Assumptions...........................................................................56

To test inbound calling............................................................56

4.5 Record voicemail ..................................................................56

Assumption.............................................................................56

To test voicemail .....................................................................56

4.6 Voicemail to email.................................................................57

Assumptions...........................................................................57

To test voicemail to email .......................................................57

Step 5: What’s next.........................................................................58

Create a custom VoIP template...............................................58

Configure port forwarding ......................................................58

Customize the sample IVR......................................................58

Record voicemail messages and set passwords.....................58

Chapter : Contents 4

Chapter 1: Introduction

Introduction

Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Important terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 1: Introduction 6About this guide

About this guide

This guide explains how to install a Positron Telecommunications G-Series PBX and configure it for

basic operation. Once you complete the installation procedure in this guide, refer to the G-Series PBX

Administrator’s Guide for instructions on how to perform more advanced configuration tasks.

Products covered

This guide explains how to install the following products:

•Positron G-122 Analog Office PBX

•Positron G-124 Analog Office PBX

•Positron G-1212 Analog Office PBX

Important terms and conventions

The following terms are used in this guide.

Conventions

Command center

This guide uses the following conventions when directing you to interact with the command center user

interface.

Warnings and Cautions

It is important that you heed all warnings and cautions. They are identified as follows:

Term Description

G-Series PBX Refers to any Positron G-Series Analog PBX.

Example directions in this guide What to do in the user interface

Select PBX > Phone > Phone Provisioning. On the main menu select PBX, then select

Phone on the drop-down menu and then

select Phone Provisioning.

For Password, specify secret22. In the field Password enter the text secret22

exactly as shown.

WARNING Failure to follow a warning may cause injury, death, and/or hardware damage.

Caution Failure to follow a caution may cause loss of data and/or configuration information, or

cause equipment inoperability and/or security concerns.

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