Promise FastTrak SX Series Version 4.4 Manuale utente
PROMISE ARRAY
MANAGEMENT (PAM) FOR
FastTrak S150 SX4
and SX4000 series
User Manual
Version 4.4
Promise Array Management
ii
Copyright
© 2003, Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office.
All other product names mentioned herein may be trademarks or registered
trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
iii
Contents
Chapter 1: Introduction............................................................................................... 1
PAM Components ............................................................................................... 1
How They Work Together ................................................................................... 2
PAM Installation Options ..................................................................................... 3
Chapter 2: Installation................................................................................................. 7
Installation Locations........................................................................................... 7
Operating System Support.................................................................................. 9
Network Requirements...................................................................................... 10
Pre-Installation Procedure................................................................................. 10
PAM Installation ................................................................................................ 10
Chapter 3: Initial Setup............................................................................................. 15
Launch PAM...................................................................................................... 15
Local PAM Log-in.............................................................................................. 16
Local PAM Log-out............................................................................................ 16
Remote PAM Log-in.......................................................................................... 17
Remote PAM Log-out........................................................................................ 18
Remote PAM Future Log-ins............................................................................. 19
PAM User Interface........................................................................................... 20
Create a New User............................................................................................ 21
Create an Array................................................................................................. 22
Setup Email Alert Notification............................................................................ 25
Chapter 4: PAM User Interface ................................................................................ 29
Tree View .......................................................................................................... 30
Tree View and Component Specific Menus ...................................................... 32
Object View ....................................................................................................... 32
Information View................................................................................................ 33
Status Bar ......................................................................................................... 33
Pulldown Menus................................................................................................ 34
Toolbar.............................................................................................................. 38
Popup Menus .................................................................................................... 39
Promise Array Management
iv
Chapter 5: RAID Monitoring and Maintenance with PAM......................................... 43
Launch PAM...................................................................................................... 43
Local PAM......................................................................................................... 44
Log-in......................................................................................................... 44
Log-out....................................................................................................... 44
Remote PAM..................................................................................................... 45
Log-in......................................................................................................... 45
Create a RAID Server ................................................................................ 46
Delete a RAID Server................................................................................. 47
Disconnect from a Message Server .................................................... 47
Logout of RAID PC ............................................................................. 47
Future Log-ins............................................................................................ 48
Message Server IP Address Change......................................................... 49
Manage Users................................................................................................... 50
Create a New User..................................................................................... 50
Delete a User ............................................................................................. 51
Alert Notification ................................................................................................ 52
Add a User to the Recipient List................................................................. 53
Delete a User from the Recipient List......................................................... 54
Specify Alert Notification Events ................................................................ 55
Controller........................................................................................................... 57
View Event Log .......................................................................................... 57
Read Bad Sector Table.............................................................................. 57
Controller Options ...................................................................................... 58
Controller Cache ........................................................................................ 59
Disk Parameters......................................................................................... 59
Rebuild Setting........................................................................................... 59
PCI Bus Utilization ..................................................................................... 60
Error Handling............................................................................................ 60
Arrays................................................................................................................ 61
Create an Array.......................................................................................... 61
Synchronize an Array................................................................................. 64
Expand / Convert an Array......................................................................... 67
Array Critical............................................................................................... 74
Rebuild an Array ........................................................................................ 76
Array Offline ............................................................................................... 81
Delete Array ............................................................................................... 81
Appendix A: RAID Concepts .................................................................................... 83
Striping (RAID 0) ............................................................................................... 84
Mirroring (RAID 1) ............................................................................................. 85
Striping / Mirroring (RAID 0+1).......................................................................... 86
Block and Parity Striping (RAID 5) .................................................................... 88
JBOD - Single Drive .......................................................................................... 89
Appendix B: Partition and Format............................................................................. 91
Appendix C: Networking Issues................................................................................ 95
Appendix D: Technical Support ................................................................................ 97
1
Chapter 1: Introduction
Promise Array Management (PAM) is a utility application designed specifically
for monitoring and managing Promise Technology RAID products, such as the
FastTrak SX4000 series and S150 SX4 RAID Controller cards. Promise includes
BIOS-based RAID management utilities with each of its products. PAM,
however, runs over a local area network and makes possible RAID monitoring
and management from any computer on the network and even over Internet.
This allows your IT manager to watch your RAIDs and take care of them over
the network.
PAM Components
There are three components to PAM. Depending on your installation, all three
may be on the same workstation or work separately across your network:
Monitoring Utility ―The Monitoring Utility is a Graphic User Interface (GUI)
that reports on the condition of the RAID array. It receives and displays reports
on RAID condition and operation through the Message Server. The Monitoring
Utility works on any PC with a TCP/IP network connection to your RAID.
When installed on the computer that operates the RAID, the Monitoring Utility
also provides a complete set of RAID management tools.
Message Server ―The Message Server is the link connecting a PC with the
Monitoring Utility. Normally, the Message Server runs on a network file server.
But it can also run on the PC controlling the RAID.
Message Agent ―The Message Agent runs on the PC that controls the RAID,
called the “RAID PC”. It directly monitors the RAID and sends messages through
the Message Server to all PCs running the Monitoring Utility.
Promise Array Management
2
How They Work Together
The Promise Array Management (PAM) utility provides and easy way to set up,
monitor, modify and repair your RAID. PAM works with the Promise FastTrak
SX4000 series and S150 SX4 Controller card.
PAM watches the RAID and when significant events happen, or it discovers a
problem, the Message Agent sends a warning to the Message Server. The
Message Server passes the warning along to all PCs running the Monitoring
Utility.
Warnings appear on the PC in the form of email messages and popup alerts.
You can select either one or both. You can also select which events and
problems PAM will report.
A major benefit of PAM is that it runs over a TCP/IP network. This enables
remote monitoring of your RAIDs, including offsite monitoring over an Internet
connection.
Once you become aware of a problem, go to the PC that controls the RAID,
called the “RAID PC” to take corrective action. If you have more than one RAID
PC on your network, PAM will indicate which one has the problem.
PAM allows only monitoring access through the network. Management access
occurs only at the RAID PC.
Chapter 1: Introduction
3
PAM Installation Options
Following are some examples of ways you can incorporate PAM into your
network and RAID systems.
Router & Firewall
Laptop computer
+ Monitoring Utility
A networked PC
+ Monitoring Utility
Company LAN
Internet
Home-based PC
+ Monitoring Utility
Modem
Network File Server
+ Message Server
PC
+ FastTrak S150 SX4
+ Internal RAID array
+ Message Agent
PC
+ FastTrak SX4000 series
+ Message Agent
PC
+ FastTrak S150 SX4
+ Message Agent
Figure 1. LAN and Internet connections.
In the example on the facing page, there are three PCs with FastTrak SX4000
series and S150 SX4 Controller cards connected to the company’s LAN. The
PAM Message Agent runs on each of the PCs with a FastTrak card. The PAM
Message Server runs on the company’s file server. The PAM Monitoring Utility
runs on networked PCs and also on remote PCs connecting to the company
network through the Internet. With this arrangement, you can monitor RAID
condition and activity from offsite, such as a hotel room or home office.
Promise Array Management
4
A networked PC
+ Monitoring Utility
Company LAN
A networked PC
+ Monitoring Utility
+ Message Server
PC
+ FastTrak S150 SX4
+ Internal RAID array
+ Message Agent
PC
+ FastTrak S150 SX4
+ Message Agent
PC
+ FastTrak SX4000 series
+ Message Agent
Figure 2. Company LAN without a File Server
In the above example, there are three PCs with FastTrak SX4000 series and
S150 SX4 Controller cards connected to the company’s LAN, the same as
before. But this network has no file server, so the PAM Message Server runs on
one of the networked PCs. PAM Monitoring Utility runs on both networked PCs.
If this LAN were upgraded with a suitable router and an Internet connection, you
could set up offsite monitoring as in Figure 1.
Chapter 1: Introduction
5
PC
+ FastTrak S150 SX4
+ Internal RAID array
+ Monitoring Utility
+ Message Server
+ Message Agent
PC
+ FastTrak SX4000 series
+ Monitoring Utility
+ Message Server
+ Message Agent
Figure 3. PCs with Internal RAID.
Promise’s FastTrak SX4000 series and S150 SX4 Controller cards are designed
to setup and control a RAID within the PC’s enclosure. They have the same
need of monitoring and management as an external RAID subsystem. All three
PAM components run on the PC itself.
Important
This manual accompanies a special version of PAM optimized to
run with the FastTrak SX4000 series and S150 SX4 Controller
cards.
Other versions of PAM will run reliably on the Promise RAID
product with which they ship. They will also run reliably on
several Promise RAID products in normal use. However, they
may not perform adequately with a FastTrak SX4000 series and
S150 SX4.
Promise Array Management
6
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