Promise PAM Manuale utente
PROMISEARRAY
MANAGEMENT
(PAM)
USER MANUAL
ii
Copyright
© 2002, Promise Technology, Inc.
Copyright by Promise Technology, Inc. (Promise Technology). No part of
this manual may be reproduced or transmitted in any form without the
expressed, written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and
Trademark Office.
All other product names mentioned herein may be trademarks or registered
trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data
resulting from the use, disuse or misuse of this or any other Promise
Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain
technical inaccuracies, typographical, or other errors. Promise Technology
assumes no liability for anyerror in this publication, and for damages,
whether direct, indirect, incidental, consequential or otherwise, that may
result from such error, including, but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied
warranties of merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without
notice. Promise Technology reserves the right to make changes in the
product design, layout, and driver revisions without notification to its users.
iii
Table of Contents
CHAPTER 1: INTRODUCTION...................................................................................1
PAM COMPONENTS...................................................................................................1
How They Work Together....................................................................................2
PAM INSTALLATION OPTIONS................................................................................3
CHAPTER 2: INSTALLATION....................................................................................7
INSTALLATION LOCATIONS......................................................................................7
Monitoring Utility................................................................................................7
Message Server......................................................................................................9
Message Agent.......................................................................................................9
OPERATING SYSTEM SUPPORT .............................................................................10
NETWORK REQUIREMENTS....................................................................................10
INSTALLATION PROCEDURE...................................................................................11
UltraTrak Users...................................................................................................11
PAM Installation.................................................................................................11
CHAPTER 3: INITIAL SETUP....................................................................................19
Create a New Message Server..........................................................................20
Access the Message Agent.................................................................................22
UltraTrak Users...................................................................................................22
Create a New User..............................................................................................24
Create an Array...................................................................................................25
Setup Email Alert Notification.........................................................................29
Add a User to the Recipient List.......................................................................30
Specify Alert Notification Events.....................................................................31
CHAPTER 4: PAM USER INTERFACE....................................................................33
Tree View..............................................................................................................34
Tree View and Component Specific Menus.....................................................34
Object View..........................................................................................................35
Information View.................................................................................................36
Status Bar.............................................................................................................36
Pulldown Menus.................................................................................................37
Main..................................................................................................................37
View ..................................................................................................................37
Connection........................................................................................................37
Preference..........................................................................................................38
Promise Array Management
iv
Help...................................................................................................................39
Toolbar.................................................................................................................40
Popup Menus.......................................................................................................42
MyConsole Icon...............................................................................................42
Message Server Icon..........................................................................................42
Message Agent Icon..........................................................................................43
Device Icon........................................................................................................43
Controller Icon..................................................................................................43
Channel Icon......................................................................................................43
Disk Icon...........................................................................................................44
Enclosure Icon...................................................................................................44
Array Icon.........................................................................................................44
Users Icon.........................................................................................................45
User Icon...........................................................................................................45
CHAPTER 5: RAID MONITORING AND MAINTENANCE WITH PAM..........47
Message Server....................................................................................................47
Create a New Message Server...........................................................................47
Delete a Message Server....................................................................................49
Disconnect a Message Server Logout of RAID Server.....................................49
Reconnect a Message Server.............................................................................49
Message Server Address Change.......................................................................50
Message Agent.....................................................................................................51
Login / User Name and Password.....................................................................51
Create a New User............................................................................................51
Delete a User.....................................................................................................53
Assign User Rights............................................................................................53
Object Icons......................................................................................................53
Alert Notification..............................................................................................54
Add a User to the Recipient List......................................................................55
Delete a User from the Recipient List...............................................................56
Specify Alert Notification Events.....................................................................57
Device....................................................................................................................57
Controller.............................................................................................................59
Memory Buffer Events.....................................................................................59
Controller Options............................................................................................60
Arrays....................................................................................................................64
Create a New Array ..........................................................................................64
Scheduled Array Synchronization.....................................................................67
On-Demand Array Synchronization.................................................................67
Rebuild an Array...............................................................................................68
Contents
v
Object View.......................................................................................................71
Array Options...................................................................................................71
APPENDIX......................................................................................................................74
IP ADDRESS................................................................................................................74
Windows XP.........................................................................................................74
Earlier Windows Systems...................................................................................75
DHCP ISSUES..............................................................................................................76
OPERATING SYSTEM SUPPORT .............................................................................77
1
Chapter 1: Introduction
Promise Array Management (PAM) is a utility application designed
specifically for monitoring and managing Promise Technology RAID
products. PAM runs over a local area network and makes possible RAID
monitoring and management from any computer on the network and even
over Internet. This allows your IT manager to watch your RAIDs and take
care of them over the network.
PAM Components
There are three components to PAM. Depending on your installation, all
three may be on the same workstation or work separately across your
network:
Monitoring Utility ? The Monitoring Utility is a Graphic User Interface
(GUI) that reports on the condition of the RAID array. It receives and
displays reports on RAID condition and operation through the Message
Server. The Monitoring Utility works on any PC with a TCP/IP network
connection to your RAID.
When installed on the computer that operates the RAID, the Monitoring
Utility also provides a complete set of RAID management tools.
Message Server ? The Message Server is the link connecting a PC with
the Monitoring Utility. Normally, the Message Server runs on a network file
server. But it can also run on the PC controlling the RAID.
Message Agent ? The Message Agent runs on the PC that controls the
RAID. It directly monitors the RAID and sends messages through the
Message Server to all PCs running the Monitoring Utility.
Promise Array Management
2
How They Work Together
The Promise Array Management (PAM) utility provides an easy way to set
up, monitor, modify and repair your RAID. PAM works with the Promise
FastTrak card, SuperTrak card and UltraTrak RAID subsystem.
PAM watches the RAID and when significant events happen, or it
discovers a problem, the Message Agent sends a warning to the Message
Server. The Message Server passes the warning along to all PCs running
the Monitoring Utility.
Warnings appear on the PC in the form of email messages and popup
alerts. You can select either one or both. You can also select which
events and problems PAM will report.
A major benefit of PAM is that it runs over a TCP/IP network. This enables
remote monitoring of your RAIDs, including offsite monitoring over an
Internet connection.
Once you become aware of a problem, go to the RAID PC to take
corrective action. If you have more than one RAID PC on your network,
PAM will indicate which one has the problem.
PAM allows only monitoring access through the network. Management
access occurs only at the RAID PC.
Installation
3
PAM Installation Options
Following are some examples of ways you can incorporate PAM into your
network and RAID systems.
Router & Firewall
Laptop computer
+
Monitoring Utility
A networked PC
+
Monitoring Utility
Company LAN
Internet
Home-based PC
+
Monitoring Utility
Modem
Network File Server
+
Message Server
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PC with SuperTrak card
& Internal RAID array
+
Message Agent
PC with FastTrak card
+
Message Agent
RAID PC with
UltraTrak RAID Subsystem
+
Message Agent
Figure 1-1. LAN and Internet connections.
In the example on the facing page, there are three Promise RAID products
connected to the company’s LAN. The PAM Message Agent runs on each
of the PCs controlling the RAIDs. The PAM Message Server runs on the
Promise Array Management
4
company’s file server. The PAM Monitoring Utility runs on networked PCs
and also on remote PCs connecting to the company network through the
Internet. With this arrangement, you can monitor RAID condition and
activity from offsite, such as a hotel room or home office.
A networked PC
+
Monitoring Utility
Company LAN
A networked PC
+
Monitoring Utility,
Message Server
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PC with SuperTrak card,
Internal RAID array
+
Message Agent
PC with FastTrak card
+
Message Agent
RAID PC and UltraTrak
RAID Subsystem
+
Message Agent
Figure 1-2. Company LAN without a File Server
In the above example, there are three PromiseRAID products connected
to the company’s LAN, the same as before. But this network has no file
server, so the PAM Message Server runs on one of the networked PCs.
PAM Monitoring Utility runs on both networked PCs. If this LAN were
upgraded with a suitable router and an Internet connection, you could set
up offsite monitoring as in Figure 1-1.
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