SoundPeats Mini HS Guida all'installazione

SOUNDPEATS

FAQ

BLUETOOTH-------------------------------------------------------------------- 2

SOUND--------------------------------------------------------------------------- 4

CHARGING---------------------------------------------------------------------- 6

TOUCH CONTROL------------------------------------------------------------ 7

APP---------------------------------------------------------------------------------8

CUSTOMER SERVICE TEAM---------------------------------------------10

SOUNDPEATS

BLUETOOTH

How to pair SoundPEATS Mini HS?

Open the charging case lid and remove both earphones from the case, then

tear off the insulating film, and place them back into the case.

1. The earphones automatically pair with each other after being removed from

the case. LED indicator light on main earphones flashed in red and white light

alternately, the second earphone stays in solid white light.

2. Activate Bluetooth on the device, and choose"SOUNDPEATS Mini HS" from

the Bluetooth list to pair.

Multi-Point Connection

SOUNDPEATS Mini HS supports connecting with two devices simultaneously.

1. Turn off the Bluetooth on Device A after successfully connecting.

2. Repeat the pairing steps to pair the earphones to Device B.

3. Open the Bluetooth on Device A and reconnect.

How to reset SoundPEATS Mini HS?

1. Clear the paring record from your device.

2. Place back both earphones into charging case and make sure they are in

charging status.

3. Press and hold both buttons for 10s until both LEDs flash in red and white

twice, reset complete.

Why is the Bluetooth connection unstable sometimes?

Reasons

Workarounds

Case 1

When using the earphones close to personal

computers, Wi-Fi routers, microwave ovens,

refrigerators, etc.

Refrigerators, microwave ovens, Wi-Fi routers, personal

computers, etc. are devices that emit radio waves.

The earphones may be affected by these radio waves when

using them in a location with a mixture of multiple radio

waves.

Please use the earphones

away from Wi-Fi routers,

personal computers,

microwave ovens,

refrigerators, etc. in order to

avoid radio wave

interference.

SOUNDPEATS

Case 2

When using the Bluetooth device in the pocket of the

chest or pants, or a bag while listening to the audio.

If the engine ear is diagonal to the Bluetooth device, it will

affect the Bluetooth signal. As human body is the biggest

source of signal blocking.

When put the Bluetooth

device in a pocket or bag,

move the Bluetooth device to

a place where there are no

obstacles between Bluetooth

device and earphones (such

as the human body) for

Bluetooth communication.

Case 3

When using the earphones closes to the other

Bluetooth devices.

The earphones may be affected by these radio waves when

using them in a location with a mixture of multiple radio

waves.

Turn off the Bluetooth

function of the other

Bluetooth devices.

Case 4

When using the device away from the earphones, such

as in a different room.

Bluetooth communication gradually becomes weaker the

further away Bluetooth earphones are placed from a

Bluetooth player.When using Bluetooth earphones and a

Bluetooth player in different rooms with the doors closed,

Bluetooth communication may be weak.

Keep the Bluetooth

earphones as close to the

Bluetooth player as possible.

Case 5

When a lot of APPlications are running at the same time

when use the Bluetooth function.

Quit APPs which you are not

using on the device to reduce

the load.

What can I do if the earphones stopped connecting to my device?

1. Clear the pairing record between the earphones and all of the previous

devices.

2. Try to clear some Bluetooth listings on your device and restart the device.

3. Put the earphones into the charging case to reset.

1. Activate Bluetooth on the device, and choose "SOUNDPEATS Mini HS" on

Bluetooth list to pair.

What can I do if the left earphone and the right earphone won’t work

together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing

alcohol to clean the charging connectors to ensure the earphones charge well.

2. Put them into the charging case to reset.

SOUNDPEATS

What can I do if the earphones connect to my phone, but not my

Mac-book/computer?

1. Unpaired the earphones from the phone, then the earphones will lose

Bluetooth connection to the phone.

2. Put the earphones into the charging case to reset.

3. Then open the Bluetooth of your Mac-book/computer to connect.

4. If those do not help, you may need to update your computer's Bluetooth

driver. There is no driver for it. Bluetooth drivers must come from the specific

manufacturer for your exact computer model. Download and install the

APPropriate Bluetooth driver from the computer vendor's website, then restart

your system before attempting to pair and connect to your SoundPEATS

earphones.

Why is the signal intermittent when I am outdoors?

In the outdoors, the Bluetooth signal will be interfered, such as subways,

high-speed rails, trains, dense traffic lights, car engines and so on. And if the

phone is in your pocket, and the engine ear is diagonal to the phone, it will

affect the Bluetooth signal. As human body is the biggest source of signal

blocking. So when the left earphone is the engine earphone, please put your

phone in the left pocket, which will be better.

SOUND

Why does the volume of the earphones reduce after using a period of

time?

1. It may be caused by the sound hole being blocked by foreign objects.

Please try to gently clean it with a little alcohol to avoid dust or secretions

blocking.

2. Please change other devices to see if the problem still exists.

SOUNDPEATS

What can I do if one earphone is quieter than the the other?

1. Please change other songs or videos. For some songs and videos, the

sound effect is unstable.

2. Please change other devices. You can try this way:

- Unpaired and delete from your original device

- Pair to a new device and play music

- Unpaired and delete from this new device

- Pair back with original device

3. Please also try to remove the silicone ear piece and gently clean off the

screen with a little alcohol to see if that will help.

4. Try to reset the earphones.

5. Please also adjust the “Audio Equalizer” in your phone to see if it helps:

1) For iPhone: [General] - [Accessibility] - [Hearing]

2) For Android: [Accessibility features] - [Accessibility] - [Audio balance]

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earphones.

2. Please do not mute the phone calls.

3. Please clean the Mic holes to avoid dust or secretions blocking.

4. Please wear both the earphones instead of any single one.

5. Please kindly adjust the volume through the earphones and devices.

6. If you are using the earphones with an Android phone, please check the

settings to see if you have allowed both phone audio and media audio to be

transmitted through the earphones.

7. Please change other devices to have a try.

Why doesn't the mic work well when the earphones are connected to

the PC/laptop?

When you connect our earphones to the PC/laptop, for some devices in old

windows version, it may show two lists:

"SOUNDPEATS Mini HS Hands- Free AG Audio"

"SOUNDPEATS Mini HS Stereo"

Please kindly choose "SOUNDPEATS Mini HS Stereo" to play media audio,

and if you use call audio, you can manually change to "SOUNDPEATS Mini HS

Hands- Free AG Audio" to give a try.

If you want use call audio via the earphones on your Mac or Windows, please

set the as follows:

A) Input device:

SOUNDPEATS

Disable: Realtek(R) Audio as speaker and "SOUNDPEATS Mini HS Stereo"

B) Output device:

Disable: Realtek(R) Audio as microphone or stereo mix

C)Please only set "SOUNDPEATS Mini HS Hands- Free AG Audio" as the

Input device and Output device. Then you will use earphones to make call

audio.

CHARGING

What does the LED on the charging case indicate?

Green 100%-50%

Yellow 49%-10%

Red Less than 10%

While charging the charging case, the LED flashed slowly.

Red Less than 20%

Yellow 20%-69%

Green 70%-99%

Solid Green 100%

How to charge the charging case?

1. Connect the charging case to a Type-C charger.

2. If the earphones stay idle for an extended period, charge them at least

every three months to prevent the battery from being damaged.

What should I do if the charging case won’t charge?

Please try to use another known working charging cable to charge

the charging case for more than 10 hours through your computer.

Compared to other electronics, the headphones are low power products.

Hence for charging safety, please do not use fast charger.

Why are the earphones still connecting to my phone after placing

them back and close the case lid?

1. The charging case has no remaining power. Placing the earphones back

into the charging case can’t turn them off if the case battery is dead.

2. Please make sure the earphones are correctly placed in the charging case,

and make sure the charging contacts are clean. Please try to clean the places

SOUNDPEATS

between the charging case and the earphones with something like a microfiber

cloth.

How to disconnect the headphones from the phone?

Method 1. Put the earphones back into the charging case, the earphones will

turn off and disconnect automatically.

Method 2. Turn off the Bluetooth of the phone.

Method 3. Remove both earphones from the case, press the touch keys of the

earphones for 6 seconds, and the earphones will disconnect from the current

phone and enter into paring state.

Does the earphones not use for a long time without charging cause

the earphones not to turn on or the battery to drain quickly?

In fact, the battery of the earphones needs maintenance.

Actually you need to charge your electronics at least every three months, if not,

the earphones can cause deep self-discharge by not charging for a long time,

damaging the battery. In addition, not using the earphones for a long time, and

earphones storage location is not dry, moisture will also cause damage to the

earphones.If you haven't used your headphones for several months, the

battery is probably dead.

At this point, we suggest that you first check whether the charging case has

power (whether the indicator light is on) and whether the charging contact at

the bottom of the earphones and charging case is dirty. If there is dirt, please

clean the charging contact at the bottom of the charging case with dry cloth or

dry paper towel. As for earphones not turn on or the battery drain rapidly when

earphones are taken out of the case, we recommend you to repeatedly place

the earphones into the charging case for 2 hours and close the cover. Please

try it for 1-2 days.

TOUCH CONTROL

What can I do if the touch controls do not work always?

SOUNDPEATS

1. Please touch the middle of the control zone. And when your hand is wet, the

touch control may not work, please keep your hand dry.

2. Please try to skip the songs more times, you will find the best frequency to

control the earphones. When you don't find the frequency you may think the

earphones don't work, please give it some patient.

3. Another way for you to have a try: discharge the earphones, then charge

and reset.

APP

How to register an account?

1. Fill in email address; set and confirm password(***use some combinations

of letters and numbers, avoid special characters )

2. Click "get verification code"

3.Type in the code you get from your email

4. Finish register

Fail to receive the verification code?

1. Make sure your phone is connected with good network and try to send the

code again about 5 minutes later;

2.Check your spam folders/junk inbox first

3. Try to register with a different email address, uninstall the APP and

then reinstall it and restart your device to register again

4.Please manually type your e-mail into the area instead of auto fill for your e

mail address, and also please pay attention to the format of English letters

and the space before and after the email address

5. Please try to turn off anti-virus software. If you have data encryption

software on your phone, you may have to turn it off momentarily

What can I do if the earphones won’t connect to the APP?

1. Please first to check if your SoundPEATS earphones APP has updated to

the newest version.

You can log in the APP and find the icon with three bars in the upper left corner,

find "about" to check the SOUNDPEATS version is. Please upgrade to make

sure you get the newest version.

SOUNDPEATS

2. Please make sure that the earphones Bluetooth name is the default

“ SOUNDPEATS Mini HS “. If you changed the default name, please change to

its original format. Then restart your phone. Please note that if you change the

default Bluetooth name of the model, it may cause connection issue to this

APP.

2. Please make sure the location function of your mobile phone turn on, and

authorize our APP to obtain all permissions needed from your phone to make

the connection easier. Please allow the APP to always access the phone

information, and do not choose the blank pass of the system.

4. Please make sure both earphones pair with each other, then connect to you

phone first. After the earphones connected to your phone, then please open

the APP to connect earphones.

5. If the earphones could not still connect to APP, please follow the steps one

by one:

-try to turn off earphones APP completely (Turn off the background running of

the APP totally);

-unpaired the earphones via your phone, then turn off phone Bluetooth;

-put two earphones into the charging case and do a reset as the manual;

-reconnect the earphones to your phone first after reset (In this step, please

make sure SoundPEATS APP is off);

-re-open the APP to search earphones to connect to APP;

What can I do if the APP could not update?

Please try the following:

1. Please try to reset the earphones as the manual;

2. Take the earphones out of the charging case and leave some time for the

two earphones to pair with each other. Then please turn on the blue tooth of

your phone to connect with the earphones;

3. Make sure your phone is connected with good network. Turn off the APP

and reopen it;

4. Try to connect the APP with your phone and do the upgrade again;

Precautions during the APP upgrade process:

1. During the upgrade, the distance between the earphones and the mobile

phone must be within 0.5 meters;

2. Do not put the earphones into the charging case;

3. Do not disconnect, play music, or answer the phone calls;

4. Don't close or shrink the upgrade page;

SOUNDPEATS

CUSTOMER SERVICE TEAM

What should I do if the problem about the earphones is not

mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact

our Customer Service Team and we will provide you a solution as soon as

possible. If we confirmed that the problem couldn't be solved, we will APPly the

replacement or refund for you. SoundPEATS provides an 12-month warranty

for every product. Your satisfaction is always greatly important to us.

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