Symantec ALTIRIS ASSET MANAGEMENT SUITE 7.0

Asset Management Suite

User Guide

Version 7.0

Asset Management Suite User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version: 7.0

Legal Notice

Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec

Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks

of their respective owners.

This Symantec product may contain third party software for which Symantec is required

to provide attribution to the third party (“Third Party Programs”). Some of the Third Party

Programs are available under open source or free software licenses. The License Agreement

accompanying the Software does not alter any rights or obligations you may have under

those open source or free software licenses. Please see the Third Party Legal Notice Appendix

to this Documentation or TPIP ReadMe File accompanying this Symantec product for more

information on the Third Party Programs.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software Documentation", as

applicable, and any successor regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and Documentation by the U.S.

Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Asset Management Suite .............................. 9

About Asset Management Suite ........................................................ 9

About configuration item management ............................................ 10

About software license management ............................................... 11

About contract management .......................................................... 11

About procurement ..................................................................... 12

Terminology for Asset Management Suite ........................................ 12

Chapter 2 Installing Asset Management Suite ................................. 15

Installing Asset Management Suite ................................................. 15

Licensing Asset Management Suite ................................................. 15

Chapter 3 Migrating data from Notification Server 6.x .................. 17

About migrating data from Notification Server .................................. 17

Migrating software license items from Notification Server .................. 17

Chapter 4 Using configuration items ................................................. 19

About configuration items ............................................................. 19

Viewing and creating configuration items ......................................... 20

Merging two configuration items .................................................... 21

Chapter 5 Using organizational configuration items ...................... 23

About organizational configuration items ......................................... 23

Importing configuration item data from other systems ....................... 24

Chapter 6 Using financial configuration items ................................ 27

About financial configuration items ................................................ 27

Using accounting codes ................................................................. 28

Using cost items .......................................................................... 28

Using cost types ........................................................................... 30

Using currency items .................................................................... 30

Contents

Using depreciation schedules ......................................................... 30

Chapter 7 Using the currency convertor ........................................... 33

Using the currency convertor ......................................................... 33

Chapter 8 Configuring asset management settings ....................... 35

About settings ............................................................................. 35

Configuring settings for accounting periods ...................................... 36

Configuring base currency settings ................................................. 36

Configuring contract global settings ................................................ 37

Configuring license usage settings .................................................. 37

Configuring settings for migrating legacy software licenses ................ 37

Chapter 9 Using configuration items for assets .............................. 39

About asset configuration item types ............................................... 39

Creating configuration items for assets ............................................ 40

Contents8

Introducing Asset

Management Suite

This chapter includes the following topics:

■About Asset Management Suite

■About configuration item management

■About software license management

■About contract management

■About procurement

■Terminology for Asset Management Suite

About Asset Management Suite

Asset Management Suite provides a management console, a database environment,

and a suite of solutions that let you track assets and asset-related information.

The suite includes Asset Management Solution, Barcode Solution, and CMDB

Solution. It specializes in tracking IT-related assets, such as computers and

software. You can also use it to track other types of assets, such as furniture and

company cars.

In association with assets, you can record and track many types of documents

and documented details. For example, you can track lease schedules, NDAs

(nondisclosure agreements), SLAs (Service Level Agreements), and warranty

information. Contracts and contract details can be associated with assets so you

can easily view the contractual information that is related to specific assets. You

can even configure the software so that it notifies you of the upcoming actions

that might be specified in a contract.

Chapter

You can use the management console to view the value of an asset or a group of

assets. You can use it to view an asset's assigned department, cost center, and

owner. You can use it to improve your ability to allocate software and hardware

costs to specific owners and departments. You can also use it to keep track of

software license details so that you avoid paying for the licenses that you might

not need.

Asset Management Suite provides predefined templates and quick-start processes

to help you set up and manage different the asset management processes. Asset

Management Suite is divided into the following components:

■Configuration items

■Software licensing

■Contract management

■Procurement

From acquisition to disposal, Asset Management Suite helps you accurately value

your assets, track ownership, and maintain associations with related documents.

Additionally, it aligns with IT Infrastructure Library (ITIL) standards and helps

you comply with federal laws, such as the Sarbanes-Oxley Act, COBIT, and HIPAA.

About configuration item management

Asset Management Suite helps you track assets and other resources. For each

asset that you want to track, you create a corresponding configuration item in

the system. When you create the configuration item, you specify the details of

the asset. For example, you can specify the manufacturer, warranty information,

and cost of the asset. Templates are provided to help you create items for assets,

such as phones, computers, monitors, printers, and furniture.

In addition to manually creating configuration items, you can use a discovery

program to detect network-connected devices in your environment. When the

device is discovered, an item is automatically created for it in the system. You can

also create configuration items by importing asset-related details from other

database environments.

In addition to creating items for each asset, you create configuration items for

the details that you want to associate with the assets. You then specify the

associations between the asset items and other items in your environment. For

example, a computer can be associated with its related purchase order, location,

and user. Reports and filters help you determine the status of assets in your

environment.

Introducing Asset Management Suite

About configuration item management

Questo manuale è adatto per i seguenti modelli

Indice

Altri manuali Symantec Software

Symantec

Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... Manuale utente

Symantec

Symantec BRIGHTMAIL - SYM ANTISPAM AND Manuale utente

Symantec

Symantec PCANYWHERE - OLE AUTOMATION GUIDE V12.1 Manuale utente

Symantec

Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION Manuale utente

Symantec

Symantec ALTIRIS INVENTORY 7.0 SP2 - FOR NETWORK DEVICES... Manuale utente

Symantec

Symantec PCANYWHERE - V12.1 Manuale di servizio

Symantec

Symantec WISE VIRTUAL PACKAGE EDITOR 7.0 SP2 - REFERENCE FOR WISE INSTALLATION STUDIO... Manuale utente

Symantec

Symantec SOFTWARE MANAGER 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... Manuale di servizio

Symantec

Symantec 10514879 - Norton Confidential Manuale utente

Symantec

Symantec CONFLICTMANAGER 8.0 - REFERENCE V1.0 Manuale di servizio

Symantec

Symantec 20043811 - Norton Internet Security 2010 Manuale utente

Symantec

Symantec BACKUP EXEC 11D Manuale utente

Symantec

Symantec ALTIRIS SECURITY EXPRESSIONS Manuale utente

Symantec

Symantec 10551441 - AntiVirus Corporate Edition Manuale utente

Symantec

Symantec ALTIRIS INVENTORY 7.0 SP2 - FOR NETWORK DEVICES... Manuale utente

Symantec

Symantec Veritas Storage Foundation HP-UX Manuale utente

Symantec

Symantec 10551441 - AntiVirus Corporate Edition Manuale utente

Symantec

Symantec NORTON GHOST Manuale utente

Symantec

Symantec GHOST - V 15.0 Manuale utente

Symantec

Symantec 10547829 - Mail Security For Smtp 5.0 Smb Manuale utente

Symantec

Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... Manuale utente

Symantec

Symantec Fax Sharing Manuale utente

Symantec

Symantec WISE MOBILE DEVICE PACKAGE EDITOR 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... Manuale di servizio

Symantec

Symantec 64203 - Norton Internet Security 4.0 Manuale utente

Manuali Software popolari di altre marche

COMPRO

COMPRO COMPROFM Manuale utente

Muratec

Muratec OFFICEBRIDGE ONLINE Manuale utente

Oracle

Oracle Contact Center Anywhere 8.1 Manuale utente

Adobe

Adobe 65007312 - Photoshop Lightroom Manuale

Avaya

Avaya NULL One-X for RIM Blackberry Manuale utente

HP ProLiant BL420c Manuale utente

PS Audio

PS Audio PowerPlay Manuale del proprietario

Brady

Brady LOCKOUT PRO 3.0 Manuale di servizio

Avaya

Avaya Interaction Center Manuale utente

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuale

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuale utente

Oracle

Oracle Application 9i Manuale utente

Acer

Acer RDM Manuale utente

Canon

Canon Vixia HF21 Manuale utente

Canon

Canon ZR950 Manuale utente

Samsung

Samsung Auto Backup Manuale utente

Polycom

Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuale utente

Symantec ALTIRIS ASSET MANAGEMENT SUITE 7.0 - V1.0 Manuale utente

Manuali Software popolari di altre marche