Symantec ALTIRIS CMDB SOLUTION 7.0

Altiris CMDB Solution from

Symantec Users Guide

Version 7.0

CMDB Solution Users Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version: 7.0

Legal Notice

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Before contacting Technical Support, make sure you have satisfied the system

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the problem.

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■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

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of prepackaged and customizable options that include assessment, design,

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Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

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Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing CMDB Solution .............................................. 11

About CMDB Solution ................................................................... 11

About CMDB Solution 7.0 new features ............................................ 12

Terminology ............................................................................... 16

Chapter 2 Configuring CMDB Solution .............................................. 17

About CMDB configuration tasks .................................................... 17

About percentage ownership of resources ........................................ 17

About CMDB rules ........................................................................ 18

Chapter 3 Using resource types .......................................................... 19

About resource types .................................................................... 19

About predefined resource types ..................................................... 20

About base resource types ............................................................. 21

About data classes ........................................................................ 21

About CMDB data classes ............................................................... 22

About data class attributes ............................................................ 24

About data class attribute parameters ............................................. 24

About data input masks ................................................................. 25

About resource association types .................................................... 26

Resource type relationships ........................................................... 26

About the resource data class summary page .................................... 27

Chapter 4 Using resources ................................................................... 29

About resources ........................................................................... 29

Resource categories ...................................................................... 30

About merging resources ............................................................... 30

About the Resource Association Diagram ......................................... 30

About item tasks .......................................................................... 31

About resource list item tasks ......................................................... 31

About user-defined item tasks ........................................................ 33

About reports on owned resources .................................................. 33

Contents

Chapter 5 Using asset resource types and resources .................... 35

About asset type resources ............................................................. 35

About the computer resource type ................................................... 35

About asset life cycles ................................................................... 36

About retiring or disposing of an asset ............................................. 36

Chapter 6 Managing Configuration items ......................................... 37

About contract type resources ........................................................ 37

About datacenter type resources ..................................................... 37

About service type resources .......................................................... 38

About computer resource types ...................................................... 38

Chapter 7 About CMDB Security ......................................................... 39

About CMDB security .................................................................... 39

About role-based security .............................................................. 40

About predefined security roles ...................................................... 40

About role-based security configuration ........................................... 40

About scope-based security ............................................................ 41

About security scoping for reports .................................................. 42

Chapter 8 Using organizational resource types and

resources ......................................................................... 43

About organizational resource types ................................................ 43

About hierarchal resource types ..................................................... 45

About organizational groups and views ............................................ 45

Chapter 9 Using the CMDB interface ................................................. 47

CMDB Global Settings page ............................................................ 48

Default values page ...................................................................... 48

Default values page: Data entry for default values page ....................... 48

Display String Settings page .......................................................... 49

License Usage page ....................................................................... 49

Organizational Hierarchy Settings page ........................................... 49

Ownership Settings page ............................................................... 50

Report Scoping page ..................................................................... 50

Resource List page ....................................................................... 51

About the resource association type page ......................................... 51

Resource Data Class page .............................................................. 52

About the resource association type page ......................................... 53

Resource data entry tab settings page .............................................. 54

Contents8

Merge Resources page ................................................................... 55

Assign Computer's Ownership to be the Primary User task page ........... 55

Clean Ownership task page ............................................................ 56

Duplicate Computer Merge task page ............................................... 56

Duplicate User Merge task page ...................................................... 57

Inventory Clean Up page ............................................................... 58

Inventory to Asset Synchronization task page ................................... 58

Resource Merge Rule task page ....................................................... 59

Update network resource location task page ..................................... 60

Update Organizational Hierarchy task page ...................................... 61

Index .................................................................................................................... 63

9Contents

Contents10

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